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Work Background
Palo Alto NetworksGlobal Events Security Coordinator
Oct. 2022 - Sep. 2025United StatesCoordinate the planning, staffing, and administration of small- to large-scale events both US based and globally, utilizing a strong understanding of interpersonal relationships, security event management, and organizational skills. Support other projects and initiatives under the Event Security program. -Work closely with internal teams and external vendors to develop cohesive Event Security plans. -Oversee the execution of both internal and external events, including proprietary and third-party events, ensuring all aspects meet safety and security standards. -Facilitate the sourcing and management of necessary vendors to support onsite event physical security and emergency medical operations. -Manage and respond to security incidents and medical emergencies onsite, ensuring quick and effective resolution of incidents. -Deploy on-the-ground operational security measures as needed, adapting to the specific requirements of each event. -Regularly communicate and interact with executives, employees, and vendors, maintaining professionalism and representing the organization positively. -Provide exceptional customer service while ensuring the safety and security of employees and guests during corporate events. -Complete all necessary documentation for event security, ensuring compliance with internal procedures and industry standards. -Maintain availability 24/7 for emergencies while on assignment for events, ensuring prompt response to any security concerns. -Use data, metrics, and qualitative feedback to make sound strategic decisions, demonstrating ROI and continuously improving the Event Security program. Accomplishments: -Contributed to the development of company-wide global standards within the Global Event Security team by auditing existing procedures and crafting new Standard Operating Procedures (SOPs). -Held a leadership position (ADAPT Ambassador) in Palo Alto Networks’ Employee Network Group ADAPT, promoting accessibility and inclusion within the company.
Palo Alto NetworksGSOC Operator
Sep. 2021 - Oct. 2022Santa Clara, California, United StatesWorked within Palo Alto Networks’ Global Security Operations Center (GSOC). Supported security leadership and the client’s employees with Safety and Security responsibilities and initiatives. Provided high levels of customer service while acting as the first point of contact for the Palo Alto Networks’ security team. -Served as the primary point of contact for Palo Alto Networks' employees and leadership, delivering exceptional customer service and support for safety and security initiatives. -Collaborated with HR, Facilities, and IT teams to implement regional security protocols, including COVID-19 reopening policies and access control procedures. -Coordinated daily security operations across 23 global sites, ensuring consistent adherence to security standards and procedures. -Provided direct support to traveling employees via phone, email, and messaging platforms, coordinating with the GSOC Analyst team to address safety concerns and emergencies. -Acted as a liaison between travelers and emergency services, facilitating communication during critical incidents. -Assisted in global crisis response efforts, including incidents in Ukraine and Israel, by collaborating with the GSOC Analyst team to support affected employees. Accomplishments: -Developed and led onboarding for new Global Security Operations Center (GSOC) operators, enhancing team preparedness and operational consistency. -Provided on-site security operations support for Palo Alto Networks' 2023 Sales Kickoff in Las Vegas, ensuring safety and smooth execution of a high-profile corporate event. -Recognized as GSOC Operator of the Year by senior leadership for outstanding performance, reliability, and contributions to global security operations.
Allied UniversalGSOC Operator
Sep. 2021 - Oct. 2022Santa Clara, California, United States
CEDProject Assistant
Oct. 2019 - Apr. 2020Milpitas, California, United StatesPerformed administrative role for electronic supplies distributor. Provided operational support to several managers on simultaneous projects. -Provided comprehensive administrative support to multiple managers, ensuring seamless coordination of concurrent projects. -Tracked and documented logistics for shipments between manufacturers, warehouses, and job sites, maintaining accurate records to facilitate timely deliveries. -Prepared detailed purchase orders for materials, ensuring alignment with project requirements and budget constraints. -Compiled and maintained Operations and Maintenance manuals post-project completion, preserving institutional knowledge and standardizing procedures. -Served as the primary liaison between contracted companies and various manufacturing vendors, facilitating clear communication and efficient operations. -Coordinated timelines and scheduling between contracted companies and clients, ensuring alignment with project milestones and deadlines.
Cellular SalesSales Representative
Mar. 2019 - Oct. 2019Millbrae, California, United StatesSales and services consultant for Verizon Wireless customers. Exceeded quotas by displaying a high level of product knowledge and providing quality service throughout the customer experience. -Worked with consumer and business accounts to generate appropriate wireless solutions. -Generated and acted on leads using SalesForce software. -Received and returned inventory shipments. -Supported store merchandising efforts to build organized and engaging displays.
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