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Network Power<100 people
Roles
🔥50%
Startup Founder
💸50%
Marketing
✨50%
Business Owner
Geos
Work Background
Non-profit Advocacy OrganizationOperations Director
Nov. 2021 - Nov. 2024Madison, Wisconsin, United StatesAs a fully remote Operations Director, I was responsible for developing and documenting operating procedures and policies to ensure consistency in daily operations for two non-profits, while aligning with the organizations' mission and values. I took part in organizing & movement building campaigns by planning and helping to implement direct actions and community events that positively impacted low income, Black, Southeast Asian, and the LGBTQIA+ populations in Madison, WI. In 2023 and 2024, I led the organization's biggest community event (Health Day) and this event saw an increased participation from community members as well as from partner organizations that tabled at the event, year over year. As Co-Director of the Human Resources department, I led recruitment, general onboarding, training of staff, and conducted annual HR compliance audits. This included performing annual reviews of job descriptions, compensation, benefits, policies, and forms using an equity framework rooted in company values. I ensured operational compliance with legal, financial, and regulatory requirements and was the liaison for insurance claims and for the dept of workforce development (WI). I also assessed technology systems to help streamline and scale operations. Additionally, I participated in the budgeting process with the CFO and the Directors team annually so that we were aligned with the organization’s long-term growth strategies.
Parallel Management CompanyOperations Director
Aug. 2020 - Nov. 2021RemoteAs Operations Director, I was responsible for making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures. I tracked metrics, removed barriers, and resolved issues. As a member of the Leadership team I assisted with the planning and execution of the company's short and long term goals. I helped to ensure operational and administrative compliance within the company. I also recruited, managed a team, and assist with accounting/invoicing.
Spurrier GroupOperations Manager
Jan. 2018 - Jul. 2020Richmond, Virginia AreaAs Operations Manager, I was responsible for the day-to-day administrative support for the Spurrier Group team. These tasks included greeting guests, answering phone calls, scheduling meetings & coordinating events, maintaining office supplies, internal communications and records management. In addition to administrative tasks, I provided operational assistance with research, reporting, social media & website content management in support of the Digital, Billing and New Business departments. Overall, I wore many hats in this role and I was always looking to develop more effective systems and processes in order to keep the office running efficiently.
Goodwill Industries of Central VirginiaTraining Administrator
Aug. 2016 - Dec. 2017As Training Administrator, I was responsible for registering associates for their training classes, managing multiple Inboxes and Calendars and managing the intranet site for the Learning & Training team. I created and managed internal communications as it relates to the L&T team. I also documented processes as new trainings and programs were developed as well as collected, organized data and produced Learning hour metrics for quarterly reporting.
Richmond Public SchoolsAlgebra Readiness Coordinator, Binford Middle School
Sep. 2014 - Jul. 2016As Algebra Readiness Coordinator, I provided in-class academic support for the students with math challenges to help them overcome their obstacles to learning key concepts. I provided one-to-one and group remediation sessions. I also created, scheduled and administered computer adaptive testing (CAT) for students in order to gauge Standard of Learning (SOL) readiness. Last but definitely not least, I coached a team of 10 cheerleaders during the basketball season.
Goodwill Industries of Central VACustomer Care Center Manager
Mar. 2010 - Jul. 2014As Customer Care Center Manager, I was responsible for building and managing the Goodwill call center and administrative support center for the organization. I managed an Assistant, the Receptionists and the Customer Care Reps who provided exceptional customer service and assisted with administrative tasks. I effectively managed internal communications for the organization using SharePoint and created consistent messaging in the form of 100+ phone scripts, which is now posted on the company's intranet site.
Goodwill IndustriesAdministrative Manager
Apr. 2006 - Mar. 2010As Administrative Manager for the Retail division, I was responsible for administrative support of the VP of Donated Goods and the three Directors in the department, as well as, cash register training at retail stores, and managing the new store opening projects. I ordered supplies for new/existing stores, developed and trained new employees on the cash register systems at their locations, and I participated in the screening and interview process at the job fairs held during new store openings. I also created the information booklets, referred to as "Consistent Messaging" books, with FAQs and other company information so front line associates are informed on how to properly respond to customer inquiries.
Goodwill IndustriesRetail Operations Manager
May. 2003 - Apr. 2006As Retail Operations Manager (ROM), I managed 20+ employees and the operation of stores with revenues of over $1M. I managed a high performing team and we were able to exceed revenue goals, net contribution, expense/sales ratios, as well as production goals. Goodwill's retail stores financially support the organization's mission of providing job training and skills training to individuals with obstacles to employment such as veterans, seniors, recent graduates, individuals who've been laid off, individuals entering the workforce for the first time or after a long period of time and ex-offenders. To learn more about Goodwill and the Community Employment Centers, visit www.goodwillvirginia.org.
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