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Work Background
LFG IncorporatedLive Stream Producer and Director
May. 2024 - Mar. 2025United StatesPerform needed duties to produce Live Streams on company channels. Including setting up programs to stream content, scripting streams, assisting with art creation, and managing software tools for guests joining, chats, and automation.
GalaDatabase Technician
Feb. 2021 - May. 2024United StatesManage, update, and upkeep the game database for in game data for units, crafting, and other purposes.
Perform needed duties to produce Live Streams on company channels. Including setting up programs to stream content, scripting streams, assisting with art creation, and managing software tools for guests joining, chats, and automation.
AssurantFront Line CSRI/CSRII Albany HRO
Oct. 2016 - Feb. 2021United StatesReceive incoming calls or chats from customers. Answer questions and assist customers regarding Extended Service Contract coverage, claims, cancellations, and other issues as needed. Maintain current working knowledge or policies and procedures for all HRO campaigns as well as some Mobile campaigns. Collaborate with and assist other representatives to provide the best customer experience possible.
The Service Department, LLCOnsite Technician
Feb. 2014 - Mar. 2016United StatesAssist with any and all IT services for clients including: backup and restore computers, removal of unwanted and/or malicious software; maintenance of computers (Servers, Desktop, Laptop, Workstation, OS, etc.); building new computers on customer order; instruction on usage of software (MS Office 2007+, Adobe products, etc.); installation and management of protection software suites (ESET, Malwarebytes, Norton, etc.) for home, office and enterprise deployments; travel to client's locations for on-site IT; install new IT solutions any deployment; and recover client's data from damaged systems as able.
General office duties also include: respond to client inquiries via email, phone, etc.; assist in maintaining inventory of parts on hand; input client data into company database; manage client hardware while in shop; create quotes, bills and other forms necessary for business; assist with development of new procedures, software, etc. as business grows; and manage shop and other employee's when necessary.
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