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Work Background
NSW HealthSenior Business Support Officer
Jul. 2022Chatswood, New South Wales, AustraliaSupported governance frameworks and operational delivery for the Clinical Repositories and Integration Service (CRIS) team, governance facilitation and documentation, program and project management and reporting, vendor and workforce tracking (OTL), and financial procurement and reconciliation. Served as Secretariat for Steering Committees and collaborated with executive, external stakeholders and allied health professionals to streamline communication, reporting, and decision-making processes.
As well as Acting Capability Manager (HSM4)
NSW HealthDesktop Rollout Technician/ Project Lead
Dec. 2020 - Jul. 2022Macquarie Park, New South Wales, AustraliaNS Community Health Upgrade
NS Pathology Upgrade
NS RISPAC Rollout
AIO Upgrade/Rollout
Western NSW Local Health DistrictDesktop Technician/ICT Projects
Feb. 2019 - Jun. 2020Dubbo, New South Wales, AustraliaDelivered Windows 10 upgrades and rollout of over 6,000 devices across rural sites. Managed correspondence and provided district-wide desktop support for clinical, directive, administrative and research staff. Provided hands-on user training and system support to clinical and administrative staff.
Sydney Children's Hospitals NetworkClinical Support Administrator
Jun. 2018 - Feb. 2019Westmead
Sydney Children's Hospitals NetworkWard Clerk
May. 2017 - Feb. 2019Westmead
South Western WirelessTechnical Writer
Feb. 2016 - Jul. 2016Macquarie Park, SydneyDatabase documentation, Proofreading Web content revision, Company Social media posts.
LK SmithOwner/Author
Aug. 2015Sydney, New South Wales, AustraliaPublished Author of E&M by LK Smith
Sold over 1800 copies. Technical and Creative Writing Owner/Contractor.
FERRERO AUSTRALASIA MANUFACTURING PTY LTDIT Operations
Mar. 2012 - Jan. 2016Sydney, AustraliaDelivered Level 1–3 IT operations support across Australia and New Zealand for 600+ staff. Managed technical documentation, software support (including SAP and Nielsen), asset management, and system administration. Oversaw Active Directory, Exchange, VPN, VoIP, mobile communications, backups, and multimedia support.
NSW HealthService Desk Analyst
May. 2011 - Mar. 2012Sydney Area, AustraliaProvided IT Helpdesk support, IT systems support, Network administration for multi-level departments and sectors. IT phone and email support and correspondence. Network and System Administration.
HolcimSupport Analyst
Mar. 2011 - May. 2011Sydney Area, AustraliaIn a short-term role as a support Analyst I provided helpdesk support, database verification, maintained server backup, software administration and application support. IT Phone and desktop support and correspondence. Updated, organised and verified client database.
Application administration.
Primary Health CareTechnical Analyst
Dec. 2010 - Mar. 2011Sydney, AustraliaProvided IT support as part of a team for 1600+ users. Onsite helpdesk support and hardware maintenance rotation. Carried out regular site visits for general support and IT maintenance. Troubleshooting and support for Imaging software and data.
DatacomService Desk Analyst
Jul. 2010 - Dec. 2010Sydney, AustraliaAs part of a 24 hour helpdesk team for Level 1 and 2 support for application, hardware and website support, access and troubleshooting. Advanced responsibility for network and server support due to knowledge and capability.
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