TrupanionQuality Assurance Specialist
May. 2019 - Sep. 2021Seattle, Washington, United StatesManual software testing duties, including writing, executing, and reporting test plans and cases. Coordinated the transfer of entire test strategy from legacy systems into Azure ADO.
Established automated testing using Virtuoso, leading to 30% more complete test coverage.
Researched state-specific licensure requirements & website accessibility principles to anticipate compliance concerns during app redesign.
Juggernaut of process improvement, overhauling all of the existing QA processes for efficiency and communicability, as well as exploring existing practice management systems to determine best practices and then communicating them via documentation in Confluence.
Successfully managed quality assurance aspects of integration with 5 new practice management systems between in house & third party developers as well as stakeholders and additionally provided ad-hoc QA for vendor products, leading to the discovery & correction of a half dozen bugs in vendor software.
Created and maintained documentation which resulted in a 40% reduction in Support queries to QA.
Perform employee engagement duties including but not limited to: event planning, trivia creation, morale boosting, tabletop gaming GMing & education, interdepartmental meeting facilitation, meme creation & distribution.
2020 Trupanion Learner of the Year, & winner of the LinkedIn Learning scavenger hunt