Crisp QSR Chief People Officer
Dec. 2021 - May. 2025Salt Lake City, Utah, United StatesLed the global People function for a high-growth SaaS startup, overseeing HR strategy, systems, and compliance across multiple jurisdictions. Focused on building scalable infrastructure to support a distributed workforce, while championing performance culture, DEI, and employee experience. -Directed HR operations across 4 countries, implementing scalable systems for compliance, engagement, and lifecycle management
- Oversaw design and launch of “Crisp University,” a remote LMS that decreased new hire ramp time by 40% and standardized training
-Implemented and maintained HRIS and ATS implementation, increasing process efficiency and improving HR audit outcomes by 30%
-Applied Agile project management frameworks and RACI alignment tools to streamline cross-functional HR initiatives
-Developed and deployed DEI-conscious onboarding, policy frameworks, and manager enablement programs
-Partnered with Finance and Legal to manage unemployment claims, classification audits, wage garnishments, and contractor compliance
-Drove strategic workforce planning, succession development, and total rewards strategies aligned to growth targets
-Enabled 21% YoY EBITDA growth by aligning people systems with operational performance and culture strategy