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Work Background
Bilingual Customer Support Specialist
United Credit Education ServicesBilingual Customer Support Specialist
Mar. 2024United States, Farmington HillsFocus on supporting our membership and community by meeting the needs of our members and are responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs. Interacts with members to provide information related to all UCES products and services and how those products and services can meet the member's needs. Provides responses to inquiries, questions and requests about products and services. Proactively resolves concerns and views any member concerns as an opportunity to gain the memberโ€™s respect and repeated business. Evaluates needs and educates members on the features and benefits of UCES products and services and provides available options. Provide technical support and troubleshoot situations involving electronic services. Guiding customers to a better future by helping and guiding them every step of the way to better credit.
Authorizations and Scheduling
Homestead Diagnostic CenterAuthorizations and Scheduling
Apr. 2017Homestead, Florida, United StatesWork closely with patients and insurance companies to make sure patients are scheduled for their imaging procedures in a timely fashion. Make sure all CPT and ICD 10 codes are correct and process the authorizations for the patients appointments. As well as making sure that when required there are labs for said patients.
Patient Financial Services Specialist
Community Health of SPatient Financial Services Specialist
Jan. 2014 - Dec. 2016Miami, Florida, United StatesEnsured that the batches and daily registration have been processed correctly. Coordination of work from the patient care areas, maintaining the work flow of documents to and from data processing and supervising closing by staff.Complete statistical data and submit daily. Plans, supervises and coordinates the work of Patient Financial Services Specialist staff and supporting clerical staff in various Departments. Assist with training of new employees and work related problems. Answers inquiries of staff as questions arise in connection with obtaining needed information. Spot check work in progress to ensure prompt work flow to and from Data Processing. Ensures that decisions are in accordance with CHI Policies.

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