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Work Background
Banking industryAssistant Vice President - Data Hosting - Windows / ESXi Infrastructure UBS / CS
Oct. 2021Senior Technical Resource for Windows, and VMware ESX. Responsible for Medium to Large Projects. Experience with Atlassian Products (Atlas, Confluence, Jira etc). SCRUM and working to SPRINT Schedules. Monitoring of the enviroment using vROPS, SPLUNK and Grafana and tailoring Automation to remedy configuration deviations before they escalate. Build, Deployment and Patch Management via SCCM. Automation with VRO, Powershell and Python. Very large, high availability, high security, Global infrastructure.
Pharmaceutical IndustrySenior Wintel Engineer - Active Directory, PKI, SCCM, Azure, AWS.
Aug. 2019 - Sep. 2021Senior Engineer and Project Lead in the Global Wintel Team. Responsible for worldwide Microsoft Infrastructure, 30,000+ users. Pharmaceutical Manufacturing environment and Office environment. Including Multi-Forest Active Directory, Group Policy, Site Hierarchy, Azure and PKI. Configuration Manager (SCCM), Operating System Deployments, Virtualisation, Solarwinds. Azure and O365. Gemalto/Thales SafeNet Luna 7 HSM experience.
MS Exchange On-Prem – migration of over 100,000 global mailboxes to O365
Migration of all Datacenter hosted Homedrives to OneDrive
Integration of AD from partner companies CIS Server Hardening for Office and Manufacturing environments
Creation of Manufacturing Test & Development environment
AD Integration from a partner organisation
PKI Environment refresh
Active Directory Forest Upgrade
Active Directory Disaster Recovery process
Global Patching Solution Application Packaging & Deployment
Mentor to Junior Team Members knowledge sharing with Peers.
Naturally all work in Pharma must comply with GMP and other Pharmaceutical Standards. I have received all the necessary training with regards to these and I am fully fluent in these.
Microsoft BeLuxWinTel Infrastructure Specialist
Apr. 2008 - Aug. 2019BeneLuxTechnical Consultant role. For Microsoft embedded with the European Institutions Team. Based on a 40/60 split between project work and day to day support. A highly demanding role given that the team I was part of provide an escalation point for the 3rd line teams at various locations throughout the world including sites in the Middle East and numerous locations in Europe. Working closely with Microsoft and with full access to all their technical resources we maintain the Active Directory, Group Policy and Exchange messaging systems as well as conduct project work proposing, testing and implementing improvements and expansion of systems.
Global CrossingWinTel Security Consultant
Mar. 2008 - Apr. 20086 week contract hardening Windows servers in preparation for penetration testing from UK Government. Hardening Windows servers to CIS standards against intrusion. Implementation of Tier3 software’s Huntsman network monitoring application used to analyse and flag any unusual network traffic related to hacking attempts.
Thales Information SystemsEnterprise Support Specialist
Jan. 2007 - Jan. 2008Design and installation of a Windows 2003 domain encompassing over 65 geographically dispersed sites. This included the installation of an Exchange 2003 organisation and migration of 12,000 users and their data. Implementation of ISA server, Symantec BackupExec, Symantec Live Recovery, Distributed File System, McAfee E-Policy Orchestrator and Systems Management Server for each site. Due to the geographically remote nature of most of the sites, in a country with little or no communications infrastructure, the project involved the installation of a large number of V-SAT and Direct Line of Site (DLOS) microwave antennas. Network design and replication topology for the Windows Active Directory had to be carefully designed with the limitations of these technologies in mind. This was a unique opportunity to work in a very challenging environment with many logistical and technical problems to resolve. Often travelling to remote sites by air or road to oversee the installation of the server environments, ensuring network, power and environmental systems where adequate. Then physically installing the servers, software and commissioning for acceptance testing by the customer.
The role required a dynamic approach, often working long hours and travelling at short notice to remote sites.
Fujitsu DefenceSenior Support Engineer - Middle East
Oct. 2005 - Jan. 2007Key Skills
• Windows 2000 and Windows 2003 Active Directory/Group Policy
• DHCP, DNS & WINS
• Exchange 2003 Clustering
• CA Brightstor Backup
• E-Trust Antivirus
• Internet Information Server (IIS)
• HP Openview
• SMS 2.0
• SQL 2005
• HP DL series servers
• Dell Poweredge servers
• CISCO Network equipment
• V-Sat and DLOS communications link mangement
Fujitsu ServicesTechnical Support Specialist - 3rd Line
Nov. 1998 - Oct. 2005Key responsibilities:
• Senior member of the fault resolution team for several high profile public and private sector clients
• Meeting SLA requirements on time every time
• Reporting internally and externally on faults, issues and successes
• Mentor and help new starts to the team
• Head up implementation teams on key projects
• Product specialist for Windows NT/2k/2k3 systems
• Experience of EMC SAN and NAS solutions
• Excellent knowledge of Arcserve/Brightstor and Legato backup solutions
• HP accredited hardware specialist
• Ensure 99% uptime on servers & systems within my remit
• Maintain change control procedures and documentation
• Ensure technical library is kept up to date and share knowledge
• Maintain accurate time card records for billing purposes
• Formulate resource (physical and human) costings for new bids and requested value-added service
• I performed a 1 year long secondment to Fujitsu Defence providing I.T. support to the military's "OP Banner" action in Northern Ireland. This was whilst the troubles there were still ongoing, so security was of upmost concern.
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