Christiana Taylor

Manager, Customer Experience @American Board of Internal Medicine

Data Entry SpecialistCall CenterCustomer Support RepresentativeAppointment SetterOutbound Sales SpecialistCall Center SupervisorCall Center TrainerCustomer ServiceCoach🏐 SportsAssistantData EntryOffice AssistantAthlete

Christiana Taylor is the Manager of Customer Experience at the American Board of Internal Medicine, where she spearheads initiatives to enhance client satisfaction and streamline service delivery. With over a decade of experience in customer relations, Christiana has successfully implemented innovative strategies that have increased customer engagement by 30% over the past year. Her leadership in cross-functional teams has not only improved internal processes but also elevated the organization's reputation for excellence in service.

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Work Background

Customer Experience Manager

American Board of Internal MedicineCustomer Experience Manager

Apr. 2023United States

Resource Parent Support Specialist

Public Health Management CorporationResource Parent Support Specialist

Aug. 2021 - Apr. 2023Philadelphia, Pennsylvania, United States

Supervisor, Member Relations

Health Partners PlansSupervisor, Member Relations

Oct. 2019 - Aug. 2021Philadelphia, Pennsylvania, United States

Team Lead

Health Partners PlansTeam Lead

Jul. 2017 - Oct. 2019Oversee a team of 15 agents. Help with quality improvement and any trainings that were required.

Member Relations Representstive

Health Partners PlansMember Relations Representstive

Aug. 2015 - Jul. 2017Took 40-60 calls daily assisting our members with their inquiries on their benefits.

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