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Work Background
FreelanceSalesforce Consultant and Business Analyst
Jan. 2023Global* Working with customers from different industries to understand the company's business processes. * Analyzing the business processes and conducting requirements-gathering meetings with the customer to get all the information that will be implemented in Salesforce including objects, fields, automation, interfaces, reports, notifications, etc. * Implementing the solution in Salesforce. * Knowledge of Titan Web / Titan Form design and integration. * Knowledge of GearSet, VSCode, GIT, SOQL, OKTA, Asana, and FreshService
CloudTechSalesforce Business Analyst and Implementation Consultant
Jan. 2021 - Dec. 2023Israel* Working with customers from different industries to understand the company's business processes.
* Analyzing the business processes and conducting requirements-gathering meetings with the customer to get all the information that will be implemented in Salesforce including objects, fields, automation, interfaces, reports, notifications, etc.
* Implementing the solution in Salesforce.
* Knowledge of Titan Web / Titan Form design and integration.
* Knowledge of Docomotion
FreelanceTrackWise Expert / Salesforce Analyst and Implementation Consultant
Jan. 2014 - Dec. 2022GlobalMy responsibilities includes developing TrackWise workflows as well as other TrackWise related project such as upgrades starting from the initiation phase followed by the planning phase where I had a kickoff workshop with all stakeholders in order to discuss topics such as the scope of work, project period, deliverables and more. During the execution phase I performed all the required technical work while keeping an open communication line with relevant project members. During the closure phase I assisted customers during and after the go live. The maintenance phase included knowledge transfer including guiding the system owners on how to communicate with the support. Areas of expertise:
Project Manager with analytical skills, analyzing customer needs including deploying and managing global quality systems, conducting onsite meetings with global customers to discuss projects timelines, business requirements and assistance with go-live activities. As a certified TrackWise Digital I participate in TrackWise Digital projects using agile methodology. TrackWise Digital requires customer collaboration / interaction in order to perform successful sprints as well as to produce user stories. I also perform all configuration changes within the SalesForce.com platform and presenting the solutions to the customer.
Sparta Systems, Inc.Senior Support, Technical Leader and Project Manager
Jan. 2008 - Dec. 2013IsraelSparta is the leading provider of Electronic Quality Management Systems (EQMS). My roles at Sparta include providing customer support as well as maintaining customer satisfaction. Provide technical guidance to new and existing customers including internal employees. Managing projects with customers and internal projects to elevate the level of deliverables to our customers
iMDsoftIntegration Testing & Support Team Leader
Jan. 2007 - Dec. 2008IsraeliMDSoft is developing clinical information systems (CIS). My team was responsible for testing and supporting the drivers for medical devices
Corrigent SystemsQA Engineer
Jan. 2005 - Dec. 2007IsraelPart of the NMS team which is the management system that includes a vast variety of features for the client. I was the feature leader of major features
Check Point Software TechnologiesQA/R&D System Administrator
Jan. 2002 - Dec. 2004IsraelIT Support for the QA and R&D departments (hundreds of users) while handling over 2000 servers
Check Point Software TechnologiesQA Enginner
Jan. 1999 - Dec. 2002IsraelA part of a QA team (Flood-Gate – bandwidth control). Managing integration issues with other QA teams. Day by day interaction with the R&D department. Setting up complex configurations.
Magen David Adom in IsraelAmbulance Driver
Jan. 1997 - Dec. 1999
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