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Work Background
Director of Product and Customer Experience
CoachPro (Formerly Coaches' Coach)Director of Product and Customer Experience
Dec. 2024At CoachPro, I lead the charge in ensuring an exceptional customer experience by directing product development, driving sales conversions, and fostering seamless client support. My role involves: ● Strategic Product Management: Overseeing the lifecycle of innovative solutions like Funnel Boss, Setter Boss, and ProfitDriver. From development to updates, I ensure error-free execution and alignment with client needs, reducing churn rates and enhancing product satisfaction. ● Customer-Centric Leadership: Empowering customers through onboarding, training, and weekly support sessions, with a commitment to resolving 90% of issues within 24 hours. Sales Enablement: Conducting impactful demo calls, achieving high conversion rates, and supporting marketing campaigns with strategic resources. ● Cross-Functional Collaboration: Partnering with sales and marketing teams to refine processes, address client pain points, and ensure cohesive execution. ● Data-Driven Improvement: Utilizing customer feedback and performance metrics to continuously enhance the product experience and customer journey. By blending a customer-first mindset with strategic innovation, I aim to exceed expectations, cultivate trust, and contribute to the sustained growth of CoachPro.
Senior Product Manager
CoachPro (Formerly Coaches' Coach)Senior Product Manager
Jul. 2023 - Dec. 2024Texas, United StatesπŸš€ Senior Product Manager at Coaches Coach | Visionary Behind Funnel Boss CRM πŸ“Š Managing the business products: Coaches' Coach | Rockstar Coaching Program | Funnel Boss | Setter Boss | Deal Hound At Coaches Coach, we're reshaping the business coaching landscape, and I'm at the forefront of this transformation. 🌟 As Senior Product Manager, I've spearheaded the development of Funnel Boss, the industry's premier all-in-one sales and marketing automation platform and advanced CRM designed exclusively for business coaches and consultants. πŸ”§ My multifaceted role encompasses product development, continuous improvements, client training, seamless system implementation, and top-tier technical support. πŸ’¬ I'm also the go-to expert for communication, onboarding, and marketing strategy, driving lead generation and crafting client success roadmaps. πŸ‘₯ As the team leader, I work hand in hand with our CEO, shaping the future of our agency. Join us on this journey as we empower coaches and consultants to thrive in the digital age. πŸš€ #Innovation #CRM #BusinessCoaching
Senior Product Manager
CoachProSenior Product Manager
Jul. 2023 - Dec. 2024Texas, United StatesπŸš€ Senior Product Manager at Coaches Coach | Visionary Behind Funnel Boss CRM πŸ“Š Managing the business products: Coaches' Coach | Rockstar Coaching Program | Funnel Boss | Setter Boss | Deal Hound At Coaches Coach, we're reshaping the business coaching landscape, and I'm at the forefront of this transformation. 🌟 As Senior Product Manager, I've spearheaded the development of Funnel Boss, the industry's premier all-in-one sales and marketing automation platform and advanced CRM designed exclusively for business coaches and consultants. πŸ”§ My multifaceted role encompasses product development, continuous improvements, client training, seamless system implementation, and top-tier technical support. πŸ’¬ I'm also the go-to expert for communication, onboarding, and marketing strategy, driving lead generation and crafting client success roadmaps. πŸ‘₯ As the team leader, I work hand in hand with our CEO, shaping the future of our agency. Join us on this journey as we empower coaches and consultants to thrive in the digital age. πŸš€ #Innovation #CRM #BusinessCoaching
Marketing Director
10X AdvantageMarketing Director
Jun. 2022 - Jul. 2023San Antonio, Texas, United StatesπŸš€ As the Marketing Director at 10X Advantage LLC, I've been the driving force behind transformative growth, orchestrating a powerful array of strategies to propel businesses into the digital stratosphere. My areas of expertise include: β€’ Marketing Automation and Funnel Mastery β€’ 360Β° Business Strategy Development β€’ Social Media Alchemy (Paid Ads Included) β€’ Email Marketing Wizardry β€’ Mastermind of Graphics Design β€’ Web Development Guru β€’ SEO Maestro (Keyword Research and Audits) β€’ Content Strategy and Crafting At 10X Advantage LLC, our mission is to empower small businesses for lightning-fast digital expansion. We connect you with your audience, turning leads into loyal customers. Proficient in ClickFunnels, CRM Integration, GoHighLevel, and the full spectrum of Digital Marketing tools.
Founder
RiseGenie Marketing SolutionsFounder
Jan. 2022Habra, West Bengal, IndiaRisegenie Marketing Solutions is dedicated to facilitating rapid growth for small businesses in the digital arena while optimizing their outreach to target audiences. Our comprehensive suite of services is designed to help you effectively convert your audience into loyal customers: β€’ Marketing Automation and Funnel Building: Streamline your marketing processes and create conversion-focused funnels. β€’ 360Β° Business Strategy Development: Develop a holistic strategy to align your business goals with digital success. β€’ Social Media Management Across Platforms: Maintain a strong presence on various social media platforms to engage with your audience consistently. β€’ Social Media Marketing - Paid Ads: Utilize paid advertising strategies to expand your reach and drive conversions. β€’ Email Marketing Campaigns: Craft and execute targeted email campaigns to nurture leads and boost conversions. β€’ Graphics Designing: Enhance your brand's visual identity with captivating graphic design. β€’ Web Development and Maintenance: Create and maintain a user-friendly, high-performance website that converts visitors into customers. β€’ Website SEO, Keyword Research, SEO Audits: Improve your website's search engine visibility through strategic SEO practices, keyword research, and audits. β€’ Content Strategy and Writing: Develop compelling content strategies and create high-quality content that resonates with your target audience. With Risegenie Marketing Solutions, your small business can harness the full potential of the digital landscape to achieve remarkable growth and customer acquisition.
Social Media Coordinator
Triologic Enterprises Pvt LtdSocial Media Coordinator
Jan. 2021 - Jun. 2022Mumbai, Maharashtra, IndiaSole contributor in Marketing, looking after: β€’ B2B lead generation and conversion β€’ Social Media Management & Marketing β€’ Online Reputation Management β€’ Marketing Strategy β€’ Creative content writing β€’ WordPress website design, development and On-page, off-page SEO β€’ Graphics designing β€’ Email campaign marketing
Marketing Manager
Rupsha Fish Pvt. Ltd.Marketing Manager
Mar. 2019 - Feb. 2021Ruiya Industrial Estate, Ruiya, Khardah, West Bengal, Indiaβ€’ Client communication and business development. β€’ Monthly production and sales planning. β€’ Managing Social Media pages (organic & paid), B2B lead generation. β€’ Building up the website on WordPress. β€’ Engaging in ORM on social media and on Google my business.
Executive Assistant To Chief Executive Officer
Vawsum Schools Pvt LtdExecutive Assistant To Chief Executive Officer
Oct. 2018 - Feb. 2019Kolkata Area, IndiaDynamic professional with a proven track record at Vawsum Schools Pvt. Ltd., a top emerging EdTech startup in Kolkata. Served as a Senior Marketing Executive, spearheading innovative digital marketing strategies from October 2018 to February 2019. Recognized as one of the company's top employees for contributions to its growth. Later, appointed as Executive Assistant to the CEO, where I seamlessly navigated the intersection of leadership and strategy, further fueling the company's success.
Content Writer
Gihosoft StudioContent Writer
Aug. 2018 - Sep. 2018Work from homeI used to write articles related to smartphone technology. (Part-time, work from home)
Senior Marketing Executive
Vawsum Schools Pvt LtdSenior Marketing Executive
Jun. 2018 - Feb. 2019Kolkata, West Bengal, IndiaCurrently I'm working in the area of Digital Marketing.
Running a small business of custom jewelry
Ava JewelriesRunning a small business of custom jewelry
Feb. 2017 - Dec. 2017Barasat, HabraMy elder sister is making some custom jewelry, earrings, bangles, bracelets, necklaces, etc. and I'm selling those products. Recently we have touched our 1st milestone to sell Rs. 10,000 in 1 month (Feb-March-2017)
Part time at - Internet market research
ELEPHONE Communication Tech. Co., LTDPart time at - Internet market research
Jun. 2016 - Nov. 2019Email marketing using MailChimp, Customer Service, and Social media (Facebook, Instagram) marketing. I have the responsibility of Elephone (Global) Official Facebook page as a moderator, and as an Editor of Elephone India official Facebook page.
Overseas Online Marketing Executive
ELEPHONE Communication Tech. Co., LTDOverseas Online Marketing Executive
Jun. 2016 - Oct. 2019Work from homeEmail marketing using MailChimp, Customer Service, and Social media (Facebook, Instagram) marketing. I have the responsibility of Elephone (Global) Official Facebook page as a moderator, and as an Editor of Elephone India official Facebook page.
Curator
ViewBugCurator
Feb. 2016 - Jan. 2021IndiaI Inspire photographers by giving them awards and recognitions on behalf of viewbug, welcoming new photographers and discuss about their photography.
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