CoachPro (Formerly Coaches' Coach)Director of Product and Customer Experience
Dec. 2024At CoachPro, I lead the charge in ensuring an exceptional customer experience by directing product development, driving sales conversions, and fostering seamless client support. My role involves: β Strategic Product Management: Overseeing the lifecycle of innovative solutions like Funnel Boss, Setter Boss, and ProfitDriver. From development to updates, I ensure error-free execution and alignment with client needs, reducing churn rates and enhancing product satisfaction. β Customer-Centric Leadership: Empowering customers through onboarding, training, and weekly support sessions, with a commitment to resolving 90% of issues within 24 hours.
Sales Enablement: Conducting impactful demo calls, achieving high conversion rates, and supporting marketing campaigns with strategic resources. β Cross-Functional Collaboration: Partnering with sales and marketing teams to refine processes, address client pain points, and ensure cohesive execution. β Data-Driven Improvement: Utilizing customer feedback and performance metrics to continuously enhance the product experience and customer journey. By blending a customer-first mindset with strategic innovation, I aim to exceed expectations, cultivate trust, and contribute to the sustained growth of CoachPro.