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Work Background
Self-employedAI Strategist
Jul. 2025
SelfExecutive, Leadership Coach
Jan. 2025Greater Seattle Area• Provided expert coaching on team dynamics and organizational leadership to enhance executive performance. • Developed tailored strategic planning sessions that improved decision-making processes for clients. • Leveraged specialized knowledge in relationship management and AI strategy to drive innovation.
Boardsi, AdvisoryCloudExecutive Advisor
Jan. 2025Kent, WA
Various Consulting RolesVendor Manager (Dropbox, Meta)
Jul. 2023 - Sep. 2024Greater Seattle AreaConsultant Vendor Manager on various assignments with Dropbox and Meta. I provided escalation support to procurement agents, as well as scalable outsourcing solutions for a localization team.
Wheels UpDirector of Vendor Management
Apr. 2022 - Mar. 2023New York, New York, United States-Created and ran the vendor management team for the corporate side of the organization Managed 250+ vendor relationships totaling $46.1MM annually
-Negotiated a $13.6MM offshoring deal to add tech capacity in India, down from $15.6MM
-Spearheaded and implemented an updated corporate mobile phone policy, saving $400K per year, a reduction of 33%
-Deduplicated Microsoft licensing for the entire organization, resulting in $250K savings -Implemented procurement policies, built key vendor relationships, and consolidated our new hire equipment supply chain from 12 to 2 vendors over 3 months
-Recognized amongst my peers and direct reports as a stellar manager and leader
AmazonVendor Relationship Manager
Aug. 2016 - Apr. 2022Greater Seattle Area-Built and managed the CTPS vendor program, across 70 vendors with an annual spend in excess of $40M
-Negotiated contracts, managed invoicing, and led vendor onboarding
-Well-versed in identity and payment verification methods
-Tracked metrics across a highly matrixed organization
-Ensured appropriate compliance for information security and GDPR
MicrosoftBusiness & Strategic Vendor Manager
Mar. 2013 - May. 2016Redmond, WA, USA-Assisted director and her leadership team as chief of staff for a 70-person organization -Managed the budgeting, forecasting, reporting, PO management, and supply chain strategy and management for an organization of over 240 FTEs and a $40M+ annual vendor budget
-Led a Request for Proposal (RFP) consolidating our localization supplier footprint from 7 suppliers to 1 across a $25M book of work
-Converted a dozen staff augmentation contracts to outsourced contracts, reducing full-time employee supervision by over 75% and reducing costs by 10%
MicrosoftInternational Program Manager
Feb. 2010 - Mar. 2013Redmond, WA, USA-Managed globalization, localizability and localization for System Center Essentials, System Center Configuration Manager and Windows Intune
MicrosoftSenior Program Manager
Jul. 2009 - Feb. 2010Redmond, WA, USA-Wrote onboarding and SLA documentation and processes for Microsoft.com’s Mobile Platform
-Created functional specifications for other process and platform changes
Wimmer Solutions CorporationLocalization Program Manager
Apr. 2005 - Oct. 2005Greater Seattle Area-Localized Licensing applications for Regional Business Units within Microsoft IT
Amazon.comLocalization Manager
Jul. 2004 - Apr. 2005Seattle, WA, USA-Managed translation vendor relationship
-Evaluated potential translation/localization workflow systems
-Worked with in-house and outsourced translators, project teams and management to ensure translations were accurate and done on time for all Amazon.com-affiliated websites
Amazon.comIntl Software QA Manager
Feb. 2000 - Jul. 2004Seattle, WA, USA-Led test engineers for Amazon.com Auctions, zShops, integration with Amazon.com Payments, Amazon.com Honor System, and the international website group
-Managed a Seattle-based group of QA engineers, liaised with internationally based QA groups and stateside software engineers, and assisted in testing and documenting test plans for international feature rollouts -Led a process improvement summit for all QA teams, increasing communication and visibility of QA within the development organization
Amazon.comCustomer Service Rep
Jan. 1998 - Jan. 2000Seattle, WA, USA-Handled customer contacts via email and phone
-Mentored new hires
-Monitored workflow and ensured that technical issues were being addressed and escalated to the proper individuals and departments in an efficient manner
-Assisted communications on technical and policy issues between the UK, German and US websites
Jeong-Il Foreign Language InstituteEnglish Language Instructor
Dec. 1995 - Dec. 1996Yeongdeungpo-gu, Seoul, Korea-Taught English as a second language to middle school students in a cram school.
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