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Work Background
Consulting RedefinedPresident & Founder
Jun. 2024Markham, Ontario, CanadaI created Consulting Redefined out of a genuine passion for helping businesses thrive through clarity, structure, and purpose. After over 20 years of experience leading operations and driving results across various industries, I saw firsthand how many organizations struggle with inefficiencies, missed opportunities, and the pressure to keep up with constant change. I knew there had to be a better way—one that blends strategy with empathy, precision with flexibility, and business success with community impact. Consulting Redefined is my answer to that. It's more than a consulting firm—it's a commitment to reshaping how businesses operate and grow. We don’t offer cookie-cutter solutions; we listen, adapt, and partner with our clients to build strong foundations, sustainable processes, and agile systems that support both profit and purpose. My mission is to make a difference—not just in boardrooms, but in communities—by helping businesses run better, grow smarter, and give back more.
Big Al's Aquarium SupercentresDirector of Operations & Human Resources
Aug. 2017 - May. 2024Vaughan, Ontario, CanadaStrategic Planning and Execution:
*Develop and implement operational strategies to achieve organizational goals.
*Oversee day-to-day operations to ensure efficiency and productivity.
*Monitor KPIs and operational performance, making data-driven improvements. Process Improvement:
*Identify inefficiencies and implement solutions to streamline workflows.
*Introduce tools and technologies to enhance operational effectiveness.
*Lead cross-functional teams in optimizing processes to improve profitability. Budget and Resource Management:
*Manage operational budgets, ensuring cost-effectiveness and financial discipline.
*Allocate resources effectively to support company objectives.
*Oversee vendor and supplier relationships, negotiating contracts and service agreements. Talent Acquisition and Retention:
*Oversee recruitment strategies to attract and retain top talent.
*Develop employee retention programs and foster a positive company culture.
*Implement succession planning to ensure continuity in key roles. Training and Development:
*Design and implement professional development programs to enhance employee skills.
*Conduct leadership training to build management capabilities across teams.
*Monitor employee performance and provide feedback and growth opportunities. Compensation and Benefits Management:
*Oversee salary structures, benefits programs, and performance incentives.
*Evaluate and optimize compensation packages to remain competitive in the market.
*Ensure compliance with labor laws and equity in compensation practices. Employee Relations and Engagement:
*Address workplace conflicts and promote a collaborative environment.
*Act as a mediator to resolve employee grievances and disputes.
*Implement employee engagement and plans to improve satisfaction. HR Policy Development:
*Establish and update HR policies to align with organizational goals and compliance requirements.
*Ensure all policies are effectively communicated and adhered to across departments.
Honda Canada Inc.Sales and Production Planning Analyst
Jan. 2015 - Aug. 2017Markham, Ontario, CanadaSales Forecasting and Analysis:
*Analyze historical sales data, market trends, and customer demand to create accurate sales forecasts.
*Collaborate with sales teams to gather insights and align forecasts with business objectives.
*Monitor and adjust forecasts based on changing market conditions or sales performance. Production Planning:
*Develop production plans to align with sales forecasts and inventory levels.
*Ensure manufacturing schedules meet customer demand while optimizing resource utilization.
*Identify and address production capacity constraints or bottlenecks. Inventory Management:
*Monitor inventory levels to maintain an optimal balance between supply and demand.
*Coordinate with supply chain teams to manage stock replenishments and avoid shortages or overstocking.
*Analyze slow-moving or obsolete inventory and recommend action plans. Cross-Functional Collaboration:
*Partner with sales, marketing, supply chain, and production teams to ensure alignment of goals.
*Facilitate communication between departments to address demand fluctuations or operational challenges.
*Support new product launches by coordinating forecasts, production schedules, and inventory strategies. Data Analysis and Reporting:
*Use analytical tools to evaluate sales and production data, identify trends, and drive decision-making.
*Present insights and recommendations to leadership to support strategic planning. Process Optimization:
*Identify inefficiencies in sales and production planning processes and recommend improvements.
*Implement technologies or tools to streamline planning, forecasting, and reporting activities.
*Monitor and evaluate the success of implemented changes and refine as needed. Risk Management:
*Develop contingency plans to address supply chain disruptions, demand fluctuations, or production delays.
*Proactively identify risks and propose solutions to mitigate potential impacts on operations.
ToshibaInternational Logistics Manager
Jan. 2014 - Dec. 2015Markham, Ontario, CanadaGlobal Supply Chain Management:
*Plan and oversee international shipments, ensuring timely and cost-effective delivery of goods.
*Manage end-to-end logistics operations, including transportation, warehousing, and distribution.
*Align logistics strategies with business objectives and international market demands. Customs and Trade Compliance:
*Ensure adherence to international trade regulations, customs requirements, and compliance standards.
*Stay updated on tariff changes, trade agreements, and compliance requirements to mitigate risks. Vendor and Partner Coordination:
*Build and maintain relationships with freight forwarders, customs brokers, and logistics service providers.
*Negotiate contracts, rates, and service agreements with international carriers and suppliers.
*Evaluate vendor performance and implement improvements to enhance service reliability. Shipping and Transportation Optimization:
*Optimize shipping routes, modes, and schedules to minimize costs and delivery times.
*Implement strategies to mitigate risks, such as supply chain disruptions and geopolitical challenges. Inventory and Warehousing:
*Coordinate with supply chain teams to manage inventory levels and reduce storage costs.
*Oversee global distribution centers and warehouse operations to ensure efficiency. Team Leadership:
*Manage and train logistics teams to execute global operations effectively.
*Foster collaboration between cross-functional teams, including procurement, sales, and production.
*Monitor team performance and implement strategies for continuous improvement. Data Analysis and Reporting:
*Analyze logistics and supply chain data to identify trends, inefficiencies, and cost-saving opportunities.
*Develop and maintain dashboards to track KPIs, including delivery performance, freight costs, and inventory turnover.
*Provide regular reports and insights to senior management on logistics operations.
Golf TownManager Import/Export & Logistics
Jan. 2009 - Dec. 2013Markham, Ontario, CanadaImport and Export Operations:
*Oversee the entire import and export process, ensuring compliance with international trade laws and regulations.
*Prepare and manage documentation for customs clearance, shipping, and regulatory requirements (e.g., Bill of Lading, Commercial Invoices).
*Coordinate with freight forwarders, customs brokers, and regulatory agencies to facilitate smooth shipments. Logistics Management:
*Plan and manage logistics operations, including transportation, warehousing, and distribution.
*Optimize shipping routes and methods to reduce costs and improve delivery timelines.
*Monitor and track shipments to ensure timely delivery and resolve delays proactively. Compliance and Risk Management:
*Ensure adherence to global trade regulations, such as tariffs, trade agreements, and export controls.
*Manage risks related to customs, transportation, and supplier contracts.
*Stay updated on changes in trade policies and adapt strategies accordingly. Vendor and Supplier Coordination:
*Negotiate contracts and rates with shipping companies, suppliers, and vendors.
*Develop strong relationships with key partners to ensure reliable service.
*Evaluate vendor performance and implement improvements as needed. Inventory and Supply Chain Optimization:
*Collaborate with supply chain teams to maintain optimal inventory levels.
*Align import/export schedules with production and sales demands.
*Implement systems to track inventory movement across borders. Team Leadership:
*Manage and train teams to execute logistics and compliance tasks effectively.
*Foster collaboration among cross-functional teams to achieve organizational goals.
*Monitor team performance and implement strategies for continuous improvement. Financial Oversight:
*Prepare budgets for logistics operations and monitor expenditures.
*Analyze shipping and logistics costs to identify areas for savings.
*Provide reports on operational performance and cost analysis to leadership.
Golf TownLead Coordinator and Analyst
Jan. 2006 - Dec. 2009Markham, Ontario, CanadaTeam Leadership and Coordination:
*Supervise and guide teams to ensure project goals and deadlines are met.
*Act as the primary point of contact between departments, clients, and stakeholders.
*Delegate tasks effectively and monitor progress to maintain productivity. Project Planning and Execution:
*Develop and manage project plans, timelines, and deliverables.
*Ensure resources are allocated efficiently to meet project requirements.
*Address and resolve challenges or conflicts promptly. Communication and Stakeholder Management:
*Facilitate clear communication across cross-functional teams.
*Prepare and deliver reports, presentations, and updates to stakeholders.
*Manage client relationships to ensure satisfaction and retention. Process Improvement:
*Identify inefficiencies in workflows and recommend solutions.
*Standardize procedures to improve operational efficiency and accuracy. Data Collection and Analysis:
*Gather, clean, and analyze data to generate actionable insights.
*Develop reports and dashboards to track KPIs, trends, and performance metrics. Strategic Recommendations:
*Interpret data to identify opportunities for growth, cost savings, or process optimization.
*Collaborate with leadership to align analytical findings with business objectives. Market and Competitor Analysis:
*Conduct research to assess market trends, customer behavior, and competitive positioning.
*Provide strategic insights to inform decision-making and long-term planning. Tool and System Management:
*Utilize analytical tools (e.g., Excel, SQL) to visualize and interpret data.
*Recommend and implement data-driven technologies to enhance business processes. Additional Contributions:
*Train team members on analytical tools or operational procedures.
*Monitor the impact of implemented solutions and suggest further refinements.
*Support cross-functional teams with data-driven insights for decision-making.
Golf TownMerchandise Coordinator
Jan. 2002 - Dec. 2006Markham, Ontario, CanadaInventory Management:
*Monitor inventory levels to ensure stock availability and minimize overstocking.
*Coordinate product shipments and oversee timely restocking.
*Conduct regular inventory audits to maintain accurate records. Product Placement and Merchandising:
*Implement and maintain visual merchandising strategies to enhance customer experience and drive sales.
*Ensure product displays align with brand guidelines and seasonal trends.
*Optimize shelf space and placement to maximize product visibility. Vendor and Supplier Coordination:
*Collaborate with vendors to manage product deliveries and resolve supply chain issues.
*Negotiate pricing, delivery schedules, and promotional deals. Sales Support:
*Analyze sales data to identify trends and recommend actionable merchandising adjustments.
*Partner with sales teams to execute promotional campaigns and new product launches. Store and Team Support:
*Train staff on merchandising standards and product knowledge.
*Assist in resolving issues related to damaged goods, returns, or stock discrepancies. Customer Experience Enhancement:
*Gather customer feedback to refine merchandising strategies.
*Ensure the retail space is organized, clean, and appealing to shoppers. Additional Contributions:
*Develop and execute seasonal merchandising plans and strategies.
*Collaborate with marketing teams to align in-store displays with promotional campaigns.
*Use reporting tools to track product performance and optimize inventory levels.
*Monitor competitors' merchandising strategies to identify opportunities for improvement.
Bayshore TechGeneral Accountant
Jan. 2000 - Dec. 2001Toronto, Ontario, CanadaFinancial Reporting:
*Prepare, analyze, and present accurate financial statements.
*Ensure compliance with relevant accounting standards and regulations. Bookkeeping:
*Maintain detailed and accurate records of financial transactions.
*Manage accounts payable and receivable processes. Budgeting and Forecasting:
*Develop and manage budgets to support organizational goals.
*Conduct financial forecasting to inform strategic planning. Tax Preparation and Compliance:
*Prepare and file tax returns in compliance with local, state, and federal laws.
*Identify opportunities for tax savings and ensure timely payments. Auditing and Internal Controls:
*Conduct internal audits to ensure financial accuracy and operational efficiency.
*Implement and monitor internal control systems to prevent fraud or errors. Payroll Management:
*Process payroll accurately and ensure timely payment to employees.
*Maintain compliance with labor laws and payroll tax regulations. Financial Analysis:
*Provide insights and recommendations to improve profitability and efficiency.
*Analyze financial data to identify trends and variances. Additional Skills and Contributions:
*Develop and streamline accounting processes for efficiency.
*Collaborate with cross-functional teams to support decision-making.
*Manage vendor relationships and negotiate payment terms.
*Prepare for and support external audits.
*Stay updated on changes in accounting regulations and best practices.
Lim & Burggraaff, CPAsAccounting Bookkeeper
Jan. 1998 - Jan. 2000Markham, Ontario, CanadaRecord daily financial transactions, including income, expenses, and payments.
Maintain up-to-date and accurate general ledger accounts. Accounts Payable and Receivable:
*Manage invoices, payments, and collections for accounts payable and receivable.
*Reconcile vendor and customer accounts regularly. Bank Reconciliation:
*Reconcile bank statements and credit card transactions with company records.
*Investigate and resolve discrepancies in a timely manner. Payroll Support:
*Process employee payroll and ensure timely payments.
*Calculate deductions, taxes, and benefits accurately. Budget Monitoring:
*Assist in creating and maintaining budgets.
*Monitor spending and provide reports on variances. Tax Preparation:
*Prepare financial data for tax filings and audits.
*Ensure compliance with local, state, and federal tax regulations. Software Management:
*Utilize accounting software QuickBooks, AccPac) to maintain records.
*Generate financial reports and summaries for stakeholders. Additional Skills and Contributions:
*Track and manage petty cash and expense reports.
*Collaborate with accountants and external auditors to prepare financial statements.
*Streamline bookkeeping processes for efficiency and accuracy.
*Stay updated on bookkeeping and compliance requirements.
*Provide financial insights to support decision-making.
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