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Work Background
President & Founder
Consulting RedefinedPresident & Founder
Jun. 2024Markham, Ontario, CanadaI created Consulting Redefined out of a genuine passion for helping businesses thrive through clarity, structure, and purpose. After over 20 years of experience leading operations and driving results across various industries, I saw firsthand how many organizations struggle with inefficiencies, missed opportunities, and the pressure to keep up with constant change. I knew there had to be a better way—one that blends strategy with empathy, precision with flexibility, and business success with community impact. Consulting Redefined is my answer to that. It's more than a consulting firm—it's a commitment to reshaping how businesses operate and grow. We don’t offer cookie-cutter solutions; we listen, adapt, and partner with our clients to build strong foundations, sustainable processes, and agile systems that support both profit and purpose. My mission is to make a difference—not just in boardrooms, but in communities—by helping businesses run better, grow smarter, and give back more.
Director of Operations & Human Resources
Big Al's Aquarium SupercentresDirector of Operations & Human Resources
Aug. 2017 - May. 2024Vaughan, Ontario, CanadaStrategic Planning and Execution: *Develop and implement operational strategies to achieve organizational goals. *Oversee day-to-day operations to ensure efficiency and productivity. *Monitor KPIs and operational performance, making data-driven improvements. Process Improvement: *Identify inefficiencies and implement solutions to streamline workflows. *Introduce tools and technologies to enhance operational effectiveness. *Lead cross-functional teams in optimizing processes to improve profitability. Budget and Resource Management: *Manage operational budgets, ensuring cost-effectiveness and financial discipline. *Allocate resources effectively to support company objectives. *Oversee vendor and supplier relationships, negotiating contracts and service agreements. Talent Acquisition and Retention: *Oversee recruitment strategies to attract and retain top talent. *Develop employee retention programs and foster a positive company culture. *Implement succession planning to ensure continuity in key roles. Training and Development: *Design and implement professional development programs to enhance employee skills. *Conduct leadership training to build management capabilities across teams. *Monitor employee performance and provide feedback and growth opportunities. Compensation and Benefits Management: *Oversee salary structures, benefits programs, and performance incentives. *Evaluate and optimize compensation packages to remain competitive in the market. *Ensure compliance with labor laws and equity in compensation practices. Employee Relations and Engagement: *Address workplace conflicts and promote a collaborative environment. *Act as a mediator to resolve employee grievances and disputes. *Implement employee engagement and plans to improve satisfaction. HR Policy Development: *Establish and update HR policies to align with organizational goals and compliance requirements. *Ensure all policies are effectively communicated and adhered to across departments.
Sales and Production Planning Analyst
Honda Canada Inc.Sales and Production Planning Analyst
Jan. 2015 - Aug. 2017Markham, Ontario, CanadaSales Forecasting and Analysis: *Analyze historical sales data, market trends, and customer demand to create accurate sales forecasts. *Collaborate with sales teams to gather insights and align forecasts with business objectives. *Monitor and adjust forecasts based on changing market conditions or sales performance. Production Planning: *Develop production plans to align with sales forecasts and inventory levels. *Ensure manufacturing schedules meet customer demand while optimizing resource utilization. *Identify and address production capacity constraints or bottlenecks. Inventory Management: *Monitor inventory levels to maintain an optimal balance between supply and demand. *Coordinate with supply chain teams to manage stock replenishments and avoid shortages or overstocking. *Analyze slow-moving or obsolete inventory and recommend action plans. Cross-Functional Collaboration: *Partner with sales, marketing, supply chain, and production teams to ensure alignment of goals. *Facilitate communication between departments to address demand fluctuations or operational challenges. *Support new product launches by coordinating forecasts, production schedules, and inventory strategies. Data Analysis and Reporting: *Use analytical tools to evaluate sales and production data, identify trends, and drive decision-making. *Present insights and recommendations to leadership to support strategic planning. Process Optimization: *Identify inefficiencies in sales and production planning processes and recommend improvements. *Implement technologies or tools to streamline planning, forecasting, and reporting activities. *Monitor and evaluate the success of implemented changes and refine as needed. Risk Management: *Develop contingency plans to address supply chain disruptions, demand fluctuations, or production delays. *Proactively identify risks and propose solutions to mitigate potential impacts on operations.
International Logistics Manager
ToshibaInternational Logistics Manager
Jan. 2014 - Dec. 2015Markham, Ontario, CanadaGlobal Supply Chain Management: *Plan and oversee international shipments, ensuring timely and cost-effective delivery of goods. *Manage end-to-end logistics operations, including transportation, warehousing, and distribution. *Align logistics strategies with business objectives and international market demands. Customs and Trade Compliance: *Ensure adherence to international trade regulations, customs requirements, and compliance standards. *Stay updated on tariff changes, trade agreements, and compliance requirements to mitigate risks. Vendor and Partner Coordination: *Build and maintain relationships with freight forwarders, customs brokers, and logistics service providers. *Negotiate contracts, rates, and service agreements with international carriers and suppliers. *Evaluate vendor performance and implement improvements to enhance service reliability. Shipping and Transportation Optimization: *Optimize shipping routes, modes, and schedules to minimize costs and delivery times. *Implement strategies to mitigate risks, such as supply chain disruptions and geopolitical challenges. Inventory and Warehousing: *Coordinate with supply chain teams to manage inventory levels and reduce storage costs. *Oversee global distribution centers and warehouse operations to ensure efficiency. Team Leadership: *Manage and train logistics teams to execute global operations effectively. *Foster collaboration between cross-functional teams, including procurement, sales, and production. *Monitor team performance and implement strategies for continuous improvement. Data Analysis and Reporting: *Analyze logistics and supply chain data to identify trends, inefficiencies, and cost-saving opportunities. *Develop and maintain dashboards to track KPIs, including delivery performance, freight costs, and inventory turnover. *Provide regular reports and insights to senior management on logistics operations.
Manager Import/Export & Logistics
Golf TownManager Import/Export & Logistics
Jan. 2009 - Dec. 2013Markham, Ontario, CanadaImport and Export Operations: *Oversee the entire import and export process, ensuring compliance with international trade laws and regulations. *Prepare and manage documentation for customs clearance, shipping, and regulatory requirements (e.g., Bill of Lading, Commercial Invoices). *Coordinate with freight forwarders, customs brokers, and regulatory agencies to facilitate smooth shipments. Logistics Management: *Plan and manage logistics operations, including transportation, warehousing, and distribution. *Optimize shipping routes and methods to reduce costs and improve delivery timelines. *Monitor and track shipments to ensure timely delivery and resolve delays proactively. Compliance and Risk Management: *Ensure adherence to global trade regulations, such as tariffs, trade agreements, and export controls. *Manage risks related to customs, transportation, and supplier contracts. *Stay updated on changes in trade policies and adapt strategies accordingly. Vendor and Supplier Coordination: *Negotiate contracts and rates with shipping companies, suppliers, and vendors. *Develop strong relationships with key partners to ensure reliable service. *Evaluate vendor performance and implement improvements as needed. Inventory and Supply Chain Optimization: *Collaborate with supply chain teams to maintain optimal inventory levels. *Align import/export schedules with production and sales demands. *Implement systems to track inventory movement across borders. Team Leadership: *Manage and train teams to execute logistics and compliance tasks effectively. *Foster collaboration among cross-functional teams to achieve organizational goals. *Monitor team performance and implement strategies for continuous improvement. Financial Oversight: *Prepare budgets for logistics operations and monitor expenditures. *Analyze shipping and logistics costs to identify areas for savings. *Provide reports on operational performance and cost analysis to leadership.
Lead Coordinator and Analyst
Golf TownLead Coordinator and Analyst
Jan. 2006 - Dec. 2009Markham, Ontario, CanadaTeam Leadership and Coordination: *Supervise and guide teams to ensure project goals and deadlines are met. *Act as the primary point of contact between departments, clients, and stakeholders. *Delegate tasks effectively and monitor progress to maintain productivity. Project Planning and Execution: *Develop and manage project plans, timelines, and deliverables. *Ensure resources are allocated efficiently to meet project requirements. *Address and resolve challenges or conflicts promptly. Communication and Stakeholder Management: *Facilitate clear communication across cross-functional teams. *Prepare and deliver reports, presentations, and updates to stakeholders. *Manage client relationships to ensure satisfaction and retention. Process Improvement: *Identify inefficiencies in workflows and recommend solutions. *Standardize procedures to improve operational efficiency and accuracy. Data Collection and Analysis: *Gather, clean, and analyze data to generate actionable insights. *Develop reports and dashboards to track KPIs, trends, and performance metrics. Strategic Recommendations: *Interpret data to identify opportunities for growth, cost savings, or process optimization. *Collaborate with leadership to align analytical findings with business objectives. Market and Competitor Analysis: *Conduct research to assess market trends, customer behavior, and competitive positioning. *Provide strategic insights to inform decision-making and long-term planning. Tool and System Management: *Utilize analytical tools (e.g., Excel, SQL) to visualize and interpret data. *Recommend and implement data-driven technologies to enhance business processes. Additional Contributions: *Train team members on analytical tools or operational procedures. *Monitor the impact of implemented solutions and suggest further refinements. *Support cross-functional teams with data-driven insights for decision-making.
Merchandise Coordinator
Golf TownMerchandise Coordinator
Jan. 2002 - Dec. 2006Markham, Ontario, CanadaInventory Management: *Monitor inventory levels to ensure stock availability and minimize overstocking. *Coordinate product shipments and oversee timely restocking. *Conduct regular inventory audits to maintain accurate records. Product Placement and Merchandising: *Implement and maintain visual merchandising strategies to enhance customer experience and drive sales. *Ensure product displays align with brand guidelines and seasonal trends. *Optimize shelf space and placement to maximize product visibility. Vendor and Supplier Coordination: *Collaborate with vendors to manage product deliveries and resolve supply chain issues. *Negotiate pricing, delivery schedules, and promotional deals. Sales Support: *Analyze sales data to identify trends and recommend actionable merchandising adjustments. *Partner with sales teams to execute promotional campaigns and new product launches. Store and Team Support: *Train staff on merchandising standards and product knowledge. *Assist in resolving issues related to damaged goods, returns, or stock discrepancies. Customer Experience Enhancement: *Gather customer feedback to refine merchandising strategies. *Ensure the retail space is organized, clean, and appealing to shoppers. Additional Contributions: *Develop and execute seasonal merchandising plans and strategies. *Collaborate with marketing teams to align in-store displays with promotional campaigns. *Use reporting tools to track product performance and optimize inventory levels. *Monitor competitors' merchandising strategies to identify opportunities for improvement.
General Accountant
Bayshore TechGeneral Accountant
Jan. 2000 - Dec. 2001Toronto, Ontario, CanadaFinancial Reporting: *Prepare, analyze, and present accurate financial statements. *Ensure compliance with relevant accounting standards and regulations. Bookkeeping: *Maintain detailed and accurate records of financial transactions. *Manage accounts payable and receivable processes. Budgeting and Forecasting: *Develop and manage budgets to support organizational goals. *Conduct financial forecasting to inform strategic planning. Tax Preparation and Compliance: *Prepare and file tax returns in compliance with local, state, and federal laws. *Identify opportunities for tax savings and ensure timely payments. Auditing and Internal Controls: *Conduct internal audits to ensure financial accuracy and operational efficiency. *Implement and monitor internal control systems to prevent fraud or errors. Payroll Management: *Process payroll accurately and ensure timely payment to employees. *Maintain compliance with labor laws and payroll tax regulations. Financial Analysis: *Provide insights and recommendations to improve profitability and efficiency. *Analyze financial data to identify trends and variances. Additional Skills and Contributions: *Develop and streamline accounting processes for efficiency. *Collaborate with cross-functional teams to support decision-making. *Manage vendor relationships and negotiate payment terms. *Prepare for and support external audits. *Stay updated on changes in accounting regulations and best practices.
Accounting Bookkeeper
Lim & Burggraaff, CPAsAccounting Bookkeeper
Jan. 1998 - Jan. 2000Markham, Ontario, CanadaRecord daily financial transactions, including income, expenses, and payments. Maintain up-to-date and accurate general ledger accounts. Accounts Payable and Receivable: *Manage invoices, payments, and collections for accounts payable and receivable. *Reconcile vendor and customer accounts regularly. Bank Reconciliation: *Reconcile bank statements and credit card transactions with company records. *Investigate and resolve discrepancies in a timely manner. Payroll Support: *Process employee payroll and ensure timely payments. *Calculate deductions, taxes, and benefits accurately. Budget Monitoring: *Assist in creating and maintaining budgets. *Monitor spending and provide reports on variances. Tax Preparation: *Prepare financial data for tax filings and audits. *Ensure compliance with local, state, and federal tax regulations. Software Management: *Utilize accounting software QuickBooks, AccPac) to maintain records. *Generate financial reports and summaries for stakeholders. Additional Skills and Contributions: *Track and manage petty cash and expense reports. *Collaborate with accountants and external auditors to prepare financial statements. *Streamline bookkeeping processes for efficiency and accuracy. *Stay updated on bookkeeping and compliance requirements. *Provide financial insights to support decision-making.

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