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Work Background
The Gubbio ProjectVolunteer
May. 2025Provide direct support to unhoused community members through a harm reduction model grounded in dignity and safety. Practice trauma-informed engagement and active listening to build trust with vulnerable populations.
FreelanceAdvisor, Kaiser Permanente Pediatric Advisory Committee
Jun. 2024Offer parent/caregiver perspective to improve culturally competent, family-centered care practices. Collaborate with clinicians and staff on patient experience initiatives and policy recommendations.
HomebaseResearch Operations Lead
Jan. 2023 - Apr. 2023San Francisco Bay AreaDeveloped a comprehensive self-service research guide with standardized procedures, empowering teams to conduct high-quality research independently. Streamlined the participant recruitment process by introducing incentive tracking systems and removing budget approval bottlenecks, significantly increasing research speed and accessibility. Identified and executed high-impact research initiatives aligned with strategic business goals and customer needs. Built and launched a qualitative research repository, enabling organization-wide access to insights and fostering knowledge continuity across teams. Led the design and rollout of a customer beta testing program, including recruitment criteria, program structure, and engagement principles. Facilitated cross-functional collaboration by coaching designers and product managers on delivering clear, compelling qualitative insights. Analyzed and synthesized mixed-methods data to generate actionable insights that directly informed product innovation and user-centered design improvements. Consistently produced high-quality research deliverables and effectively communicated findings across the organization to influence product strategy and decision-making.
UC Berkeley ExtensionUX Bootcamp Instruction
Jul. 2022 - Jan. 2023Taught UX/UI design principles, user-centered research, and design thinking methodologies. Coached and mentored cohorts of up to 60 students, providing detailed feedback on projects and portfolio development. Graded assignments and guided students in applying design theory to real-world challenges.
General AssemblyInstructional Associate UXDI
Sep. 2020 - Sep. 2021San Francisco Bay AreaAdvised students on UX research, synthesis, and design execution aligned with project goals. Led creative workshops and lectures on topics such as Gamification and Articulating Design Decisions, earning consistently high instructor ratings. Evaluated multiple student projects per term, offering clear, actionable feedback to deepen understanding. Supported student learning through one-on-one coaching, portfolio guidance, and strategic thinking exercises.
General AssemblyUser Experience Design Immersive
Sep. 2019 - Nov. 2019San Francisco
Probitas PartnersProject Manager and Executive Assistant
Jul. 2014 - Sep. 2019San Francisco Bay AreaActed as a key liaison between executive leadership and internal teams, facilitating communication with the Founder, Managing Director, Head of Research, and Creative Director. Managed complex calendars and travel logistics for senior executives, prioritizing tasks to support efficiency and business alignment. Oversaw internal communications and inbox management, ensuring timely responses and streamlined information flow across departments. Designed presentations and developed administrative protocols to support operational efficiency and enhance team coordination. Project managed the Research & Publications team, leading the planning and production of multiple high-quality publications annually. Led planning and logistics for major events, including the Annual Offsite and team-building activities, boosting engagement and organizational cohesion.
CBS InteractiveMarketing Coordinator
Jan. 2011 - Feb. 2012Supported Marketing Managers in developing production schedules, ad trafficking, and budget tracking across direct mail, email, digital ads, trade shows, and promotional events. Contributed to end-to-end campaign execution, from concept development to launch and performance review. Managed campaign trafficking, reporting, and optimization efforts to assess effectiveness and recommend creative and media improvements. Assisted in the creation of marketing collateral, presentations, brand videos, and consumer-facing content. Provided event coordination support, ensuring smooth execution and brand alignment across logistics and promotional efforts.
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