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Work Background
Tri State SurgicalChief Technologist / Operations
Jun. 2016 - Mar. 2025Brooklyn, New York, United StatesWas brought on-board to replace departing Director of IT. Assumed that role but quickly took on many additional responsibilities
• Spearheaded creation of new Magento-based online sales portal
• Opened new retail distribution channels for company’s product lines
• Created plan to restructure antiquated purchasing, shipping and warehouse practices
• Introduced an intelligent outsourcing model that improved customer service , saved labor costs
• Onboarded and trained offshore teams to handle medical billings, accessing patient records though client EMR
• Selected and onboarded a managed IT service provider and oversaw migration of company’s servers from in-house to cloud
• Gradually assumed operations role, including office management, recruitment, contract review, strategy and participation in the senior management decision process
Copia Interactive, LLCChief Technologist
Jul. 2010 - Jan. 2015Greater New York City AreaWas hired at a climactic moment – the firm originally contracted to build the software for this online ebook and social networking portal, and associated ebook readers, went grossly over-budget and delivered dysfunctional software, jeopardizing the scheduled launch, the product itself, and the very existence of the company Spearheaded an intensive effort to bring the software to launch-ready status in a very short time
Immediately reduced development costs significantly
Identified and qualified new software development partners; oversaw the complex transition from the original development team to the new ones
Put into place a new and rigorous software development regime to gradually rewrite and replace virtually the entire software corpus – while the site remained “open for business”
Oversee the development of numerous “white label” and other third-party site variants, including translation and localization Manage the hosted and local IT infrastructure
Established and run the online customer service and documentation departments
Participate in the design of new features; create technical and functional specifications and implementation guides
Participate in strategic marketing initiatives
Manage an onshore and offshore team of more than 50 developers, IT experts, UI/UX designers, QC staff, testers and CS personnel
Directly responsible for an annual budget of more than $3mm
Trebuchet Outsourcing ServicesPresident
Aug. 2009New York City Metropolitan AreaTrebuchet, we are proud to declare, is an anomaly in the crowded world of "Johnny-come-lately" outsourcers. Although we, as a company, are relatively new, we are composed of experienced outsourcing veterans - pioneers and innovators with several decades of combined experience, and a stellar results-oriented track record in multiple business verticals: new doors opened, promised cost savings realized, quality levels met or exceeded, on-time deliveries, and a pleasant, stress-free client-vendor relationship.
Green Point Technology ServicesPresident and CTO
Apr. 2004 - Jun. 2009Was hired to re-invent this company, which had been floundering in low-volume, low-end data entry outsourcing for the previous four years of its existence. Brought in new, higher-end customers; initiated intensive training program for staff of production facility in Mumbai, India, etc.
Innodata CorporationAVP, New Project Analysis
Jan. 2001 - Jan. 2003Improved project pricing and quality of client samples as well as staff morale by integrating two disparate offshore project analysis teams into two skill related teams resulting in increasing the number of deals closed.
Barnes & NobleChief Technologist, Digital Content Division
Jan. 1999 - Jan. 2001• Created new division building technology infrastructure, hiring and training all domestic and offshore technology staff as well as developing workflows and procedures and contributing heavily to the business plan. • Increased revenues and improved production operations by assuming project control of the production of 2000 electronic books completing the project on schedule essentially saving the division from extinction.
Data Conversion LaboratoryDirector of Technology
Jan. 1996 - Jan. 1999* Was responsible for marketing and technical sales support at this 50-person firm, which converts high-volume text data to XML/SGML and HTML for electronic publishing. Developed marketing plan centered on business partner relationships. Created advertising and marketing materials, including newsletter. Coordinated trade shows and professional conferences. Produced and delivered technical marketing presentations, as well as in-house technical training. Helped restructure and maintain web site. Responsible for production of proposals and client presentations. Assisted owners in revamping company structure and in hiring key personnel. In early 1998 assumed Director of Technology role; research, explore and implement new technologies, such as XML, Java and other online publication tools, to assist in company’s infrastructure support and client service needs.
QSI CorpPresident
Nov. 1990 - Jun. 1996New York, NY* Responsible for long-term planning and day-to-day management of this personal computer and component manufacturing/distribution company. Founded company, hired staff, set up accounting, R&D, QA, production and other systems. Established Israeli manufacturing subsidiary; worked with local management to obtain office and production facilities and government-backed financing.
* Responsible for establishing marketing direction, working with media, advertising and PR agencies, production of sales materials. Took on purchasing agent responsibilities; sourced and negotiated for components. Researched; tested potential new products for manufacture and distribution.
Pecan Software SystemsVice President, Research and Development
Nov. 1985 - Nov. 1990Brooklyn, NY* Responsible for establishing overall technical direction of, and managing, Pecan Software, a systems software firm, and Liaison Systems, an affliated consulting firm. Hired and trained software development and technical support staffs. Directly supervised maintenance of an elaborate family of programming tools on multiple machine platforms. Directly supervised all testing and QA for this elaborate set of software tools, including IDE and various compilers, including a C compiler.
Developed and implemented version and release tracking mechanisms for the entire product line – a particularly complex undertaking, since the tool suite was available on multiple hardware and software platforms.
* Supervised Pecan’s technical writing department, and personally wrote or contributed to almost all user manuals. Wrote quarterly company newsletter and most of company’s marketing literature.
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