measure2improveCustomer Support Manager
Apr. 2016 - Aug. 2019Tiverton, England, United KingdomCustomer Support Manager for in-house developed cloud based SQL / ASP.NET systems. Client Support Team Manager reporting to Directors and Stakeholders responsible for Customer Support across all media channels ensuring adherence to SLA and ISO Compliance (9001 & 200001). SQL Database Management/ Housekeeping, Website configuration (CMS), Release and End to end testing, Support Logging/ Tracking, Bug resolution, Client Relationship Management, Project Delivery, Quality Assurance, Business Improvement, Soware Development SQL, Databases (ASP) & UI websites, Key Performance Indicators, Creation of Training Resources, Delivery of Training Courses, Apprenticeships, Software Testing, GDPR Management, Demonstrations, Workshops, Events/ Conferences