Metso OutotecQuotation and Order Support Specialist
Sep. 2021Columbia, South Carolina, United States▪ Coordinate with different business hierarchies to provide the best possible outcome for customers with the use of SAP, Multiple Microsoft Systems, Salesforce, ATON, and other numerous databases
▪ Provide technical support through the interpretation of engineered drawings, BOMs, etc., to ensure customers are ordering the correct products and from the correct product lines
▪ Form relationships with customers to provide the best customer experience
▪ Investigate and research parts that may no longer be available and compare to current parts, so the customer is able to receive the necessary updated product
▪ Partner with multiple teams to fulfill the needs of the customer if the request needs to be escalated, whether it is the expediting of a part, having parts loaded into the system for quoting and ordering purposes, or needing quote from a vendor
▪ Identify parts for distributors using BOMs, ATON, E-Parts, Tech