United States Office of Personnel ManagementHealth Benefits Program Analyst
Jan. 1997 - Dec. 2000Washington D.C. Metro Area- coordinated staff activities necessary to administer the Office of Personnel Management's (OPM) health insurance program - Federal Employee Health Benefits (FEHB) Program
- served as OPM-OIP (Office of Insurance Programs) representative to federal agencies - Department of Defense, Department of Interior, Department of Treasury, United States Postal Service, etc.
- conducted FEHB insurance training for industry personnel and inter-agency workgroups
- developed PLAIN LANGUAGE GUIDE - OIP's policy manual for producing written correspondence
- taught PUT IT IN WRITING course to staff members
- served as Information Technology Representative