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Work Background
City of WannerooHRIS Administrator
Mar. 2024Wanneroo, Western Australia, Australia
Public Transport AuthorityHR Systems & Reporting Team Leader
Jul. 2023 - Mar. 2024Perth, Western Australia, Australia
Public Transport AuthorityHR Systems Administrator
Jan. 2015 - Jul. 2023Perth, Australia
Imdex LimitedHR & Systems Administrator
Jul. 2011 - Jan. 2015Perth, AustraliaSupport the Group HR Manager in designing, developing and implementing strategic HR processes and initiatives across the business to drive a high performance culture and improve individual capability and talent Globally. Manage and maintain the HRIS and LMS systems implementing new modules and training administration and general users globally. HR data and statistical analysis for business reporting.
REEDRecruitment Consultant
Oct. 2010 - May. 2011Recruitment for Social Workers, Psychologists, Healthcare workers into Public and Private sectors Australia-wide. Based in Melbourne, Australia.
Reed Specialist RecruitmentRecruitment Consultant
Jan. 2010 - Oct. 2010Managing relationships with clients and candidates to effectively build my desk and business for Reed
Negotiate prices for the recruitment service; agree time frames and processes with the client and ensure the client was aware of our Terms and Conditions.
Write temporary employment contracts for our temporary employees going into placements. These often involved special clauses to be inserted for specific clients to ensure Reed, the client and employee were protected.
Often presenting proposals for service provision to clients.
Run and manage marketing and business development campaigns and prove results, canvass jobs and gain new clients utilizing various other marketing methods (Eshots, mailers and client visits).
Negotiate pricing structures with clients and Preferred Supplier Agreements. Manage client meetings and chair discussions.
Ensure compliance and eligibility to work for all candidates.
Administer all candidate packs and paperwork and ensure all documents are filed and added onto the system correctly.
Grow the candidate database implementing a systematic updating method – to record through candidate relationships and referrals.
Landmark Information GroupSales Account Manager
May. 2008 - Jan. 2010To sell our products pro-actively to my clients and use consultation techniques to overcome any objections effectively to ensure I meet my targets Provide ongoing administrative support to the Regional Sales Managers who managed our largest Key Accounts.
Part of our sales strategy was to provide Continual Professional Development (CPD) training to solicitors who used our reports. I was responsible for administering the training and development programs for the clients. This involved identifying suitable participants, contacting speakers and coordinating venues and invitations and then following up after the training with clients.
Assisting in the design and presentation of the CPD courses with our regonal sales managers.
Continue to grow the business, identify a need of resellers for a certain product or process that would increase their orders and facilitate the creation and delivery. Utilising my extensive knowledge of the products and analysis of the current market to help guide and advise my clients to ensure we maintained a healthy relationship. Highlighting the training courses on offer to my clients and ensuring they attended the correct level of course.
Building relationships with the key departments to enable the smooth running of projects and rectifying problems.
Analysis of the market to enable me to target potential business through showing an understanding of the market and the resellers specific business.
Listening to my clients and potential clients to ensure I understood their situation and requirements, I could then make suggestions, overcome difficulties and negotiate new deals.
Working in a very demanding environment and often having short deadlines and pressure to achieve targets which I worked hard to achieve and exceed.
Landmark Information GroupAccount Manager (Northern Region)
Apr. 2007 - Jan. 2010Regional Account management of the business's clients both re-sellers and private practice Solicitors. Problem solving, client liaison and field visits. Building network of clients and sales through networking.
Landmark Information GroupCustomer Service Executive
Apr. 2007 - May. 2008To provide an excellent support service to the Landmark customer base co-ordinate service to clients through communication of our products to our clients.
Use my product knowledge to effectively advise and resolve customer enquiries regarding their ordering structure, time-frames and expectations.
Provide administrative support to the Sales Team where required when large seminars, training courses or workshops were being organized and run.
Participate in marketing projects and gain commitment to campaigns from our clients and customers.
Participation in conferences and networking when asked.
Support the sales team in administrative tasks, project support and diary scheduling.
Being the first point of contact for all inbound enquiries to the legal and Financial team.
Identify opportunities to up-sell and link-sell other products and services wherever possible.
Pass on leads to the sales team and qualify leads from the sales team where necessary.
Manage the project for our largest client, Searchflow through the development of a good relationship and increasing sales through expedient delivery and excellent service. Mitigating client problems and complaints by identifying problems areas and rectifying the stuation whilst maintaining the relationship between the company and the client.
InvescoTemp Data Assistant - Dealings
Mar. 2007 - Apr. 2007I held a temporary 6 week position within the dealings department Invesco Perpetual, it is one of the largest investment managers in the UK, managing assets on behalf of private investors, intermediaries and institutions. I worked on the dealings team processing Mini and Maxi ISAS for the end of the financial year. I very much enjoyed my time working on the team, I was subsequently offered a permanent position within the dealings team at the end of my temporary contract. I turned this down as I had already accepted my position at landmark.
Dragon Hotel, SwanseaReservation Assistant / Receptionist
Aug. 2006 - Mar. 2007The Dragon Hotel is a privately owned, high-end, boutique 4 Star hotel in the centre of Swansea. It has 109 bedrooms and a Michelin starred Restaurant. I held a full time role here as receptionist . This was a very busy role which had a lot of responsibility in this setting, working on a small team of staff to run the reception desk, greet guests, deal with complaints and answer the telephone. Be the first point of contact for all guests both face to face and over the phone / email / fax.
Organise the room, restaurant, taxi and excursion reservations for individuals and groups.
Manage the bookings for groups and large parties, quote for the package prices and negotiate the best prices.
Building relationships with corporate business who use the hotel on a regular basis to ensure they continually used it.
Administering large events such as conferences, training courses and seminars and being ‘on-call’ for delegates and event managers.
Maintaining the leads and sales contacts
Meet my monthly targets for room sales and average prices.
Responsible for the cash (safe key holder) and cashing up and banking at the beginning / end of each shift.
Covering responsibilities of absent staff where necessary.
Compliance to fire regulations and procedures at all times.
B&QKitchen and Bathroom Showroom Sales Assistant
May. 2005 - Jan. 2006
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