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Work Background
Royal Caribbean Cruises, Ltd.Dispatcher
Dec. 2007 - Nov. 2024Cruise ShipIn my role as dispatcher, I served as the central point of contact for both crew members and guests, expertly handling an average of 200+ maintenance requests daily while coordinating with multiple specialized maintenance teams.I consistently ensured that every maintenance issue was addressed by sending the appropriate response technician promptly, thus minimizing downtime and enhancing guest satisfaction. My key responsibilities included not only managing on-site maintenance issues but also preparing comprehensive meeting minutes for managerial discussions, responding promptly to critical emails, and compiling detailed daily reports for directors and managers. Through proactive communication and meticulous coordination, I maintained a seamless workflow across various departments while keeping my manager well informed. This approach significantly improved operational efficiency, evidenced by a remarkable 30% reduction in response times to maintenance requests. My role demanded high levels of organization, decisive action, and a customer service mindset, all of which contributed to a robust maintenance framework and enhanced overall guest experience.
Lanificio KurashikiSecretary
Jan. 2002 - Jun. 2004
PML Petersen Matex Imp Exp LtdaSecretary
Sep. 1994 - Oct. 2001
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