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Work Background
Social Care SolutionsIndividualised Placement Support Worker to Families & Children
Jan. 2024Provide holistic and supportive individualised placement support to families and children, with the goal of keeping children and young people in a stable placement and/or home environment.
Lifestyle Solutions (Aust) Ltd.Therapeutic Youth Worker
Feb. 2023Australia
YCSSCare Facilitator
Feb. 2023 - Jun. 2023Australia
Family Services AustraliaPost Placement Support Consultant
Jul. 2022 - Jan. 2023Gold Coast, Queensland, Australia
Sarina Russo Job AccessPost Placement Support Consultant
Jun. 2021 - Jul. 2022Gold Coast, Queensland, Australia
APMEmploymnet Consultant
Jun. 2020 - May. 2021Gold Coast, Queensland, AustraliaAPM is the world’s leading mission-driven human services organisation delivering services and programs to enable better lives across 10 countries. We are dedicated to strong values, helping people lead successful and fulfilling lives, offering great opportunities and careers for our team members. Since 1994, APM has been delivering life changing services to enable better lives. Today we help more than 600,000 people each year in programs that deliver:
- employment services
- outplacement
- apprenticeships and training
- allied health
- psychology and mental health
- occupational rehabilitation
- injury prevention
- assessments
Across the key sectors of workforce development, health and wellbeing, community and corporate.
Mamta Group Pty Ltd- Runaway The LabelRetail Store Manager - Senior Stylist
Jan. 2019 - Jan. 2020Gold Coast, Queensland, Australia(COVID19 Store Closure) Within this role, I collaborated with retail team to drive sales. I acted as liaison between sales staff, customers, and stakeholders. I maximized profits by meeting sales targets. I recruited, trained, supervised, and appraised sales team and other support staff. Provided training on customer service etiquette. Managed daily budgets and KPIS. Perfomed stock control. Ensured compliance with defined company regulations and enforced occupational health and safety. Conducted social media marketing. Informed customers about promotional deals. Key Achievements: • Optimised performance and achieved sales targets by training sales staff on customer service.
Sourcelinx Pty Ltd - Ozzie WorkwearBusiness Development Manager - Sales Manager
Jan. 2019 - Jan. 2019Gold Coast, Queensland, AustraliaAs a Business Development Manager, I collaborated with sales team to develop and implement strategies effective for boosting sales and maximising profit. I also generated and converted sales leads. Merchandised clothing. It was part of my role to maintain online presence on Facebook and Instagram to propel sales through marketing. I successfully engaged with customers and bolstered business relations. To promote a loyal customer base, I resolved customer complaints with efficiency. Key Achievement: • Identified improvements on the sales showroom floor resulting in increased sales.
The Primal KitchenDirector Of Operations - Sales & Marketing
Jan. 2012 - Jan. 2015Gold Coast, Queensland, AustraliaAs an Operations Manager, I led a health and wellness company manufacturing protein ball treats. Implemented efficient processes and standards. I managed expenses and budgeting to optimise costs and benefits. Provided quality on-the-job training and ensured staff compliance with systems, policies, and procedures including food safety control guidelines to continue to achieve a business framework of excellence and quality consistency. Mentored and motivated teams to achieve productivity and engagement. Monitored and resolved client inquiries via email and telephone. Performed invoicing and financial reconciliation. Key Achievements: • Grew sales from one popular health food store chain to supplying nationally.
• Successfully executed sales and marketing from the initial point of contact to sales closure.
POS Queensland Pty LtdAdministration Sales Officer
Jan. 2003 - Jan. 2019Gold Coast, Queensland, AustraliaProvided timely, accurate, and confidential accounts and administration support. Delivered systems for retailers, restaurants, bars, cafes, fine dining, and franchises. Served as first point of contact between company customer. Performed effective sales forecasting. Settled a feasible and cost-effective tactic to engage new business prospects. Collaborated with sales and research teams to provide feedback drawn from clients. Oversaw HR administration duties including wages, superannuation reporting, and BAS etc. Handled data entry, invoicing, bookwork, and cash flow management, using accounting software and MS Office Suite. Supervised designing company logos and marketing brochures. Ensured and preserved high customer service standards.
• Created systems and databases to automate processes, streamline procedures, and increase efficiency. • Designed training manuals and all documentation for staff and customers. • Provided a central point of information for current and future administration and accounting staff.
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