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Work Background
Everett Empowerment Virtual Assistant ServicesFounder
Oct. 2023Alameda, California, United StatesIn my role as a Virtual Assistant, I assume various responsibilities to support corporate leadership and entrepreneurs effectively. I fit where I am needed and that looks VERY different from client to client. Some need a calendaring guru while others need the follow-up and follow through Queen. Sometimes I am even a business coach as I understand and have owned businesses for over 20 years. Whatever the need, I fill it.
Peet's CoffeeCustomer Succes Advocate (Contractor)
Aug. 2018 - Feb. 2019Emeryville, CAEffectively managed B2B customer transactions, including order processing, returns, exchanges, credits, and invoice management. Proficiently troubleshooted and resolved service logistics challenges. Responsively handled incoming communications through emails, calls, and e-faxes. Effectively communicated inventory requirements to both internal and external business partners.
ShiptPersonal Shopper
Jul. 2018 - Mar. 2023East Bay, CA.Deliver exceptional customer service by prioritizing effective communication and on-time delivery. Leverage strong time management skills to efficiently serve a growing customer base while proactively addressing unforeseen challenges. Collaborate closely with support staff, offering valuable insights to enhance the overall shopping experience for all stakeholders.
FoodaPopup Account Executive
Jul. 2017 - Jul. 2018San Jose, CaliforniaManaged comprehensive market operations for Popup and catering food services, including the coordination of on-site coordinators to optimize the service at multiple Popup foodservice locations. Provided training and direction to vendors regarding health department compliance procedures. Effectively oversaw accounts payable and accounts receivable, including collections.
Specialty's Cafe & BakeryCafe Manager
Jun. 2015 - Jul. 2017Oakland, California, United States• Reduced Catering defects to less than 2% per $1,000 in 30 days
• Ensuring incoming staff complies with company policy
• Training staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Organizing schedules
• Keeping track of employees’ hours
• Recording payroll data
• Ordering food, linens, gloves and other supplies while staying within budget limitations
• Supervising daily shift operations
• Ensuring all end of day cash outs are correctly completed
• Coordinating daily front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste
• Appraising staff performance
• Interviewing/recruiting new employees
• Interacting with guests to get feedback on product quality and service levels
SafewayHuman Resources Associate
Dec. 2012 - Dec. 2014Pleasanton, CA• Assist in interview and selection of retail store level employees.
• Collaborate with on site staff to compile and present employment offer packages.
• Administer in drug test and confirm sample integrity.
SafewayAdvertising Coordinator for Shopper Marketing & Loyalty Incentives Team
Feb. 2012 - Jul. 2012Pleasanton,CA• Proofing all National Ad Copy via AdWindow (image database), Virtual NexGen Preview Page, Collab site (Collaborative Online workspace) , and Excel spreadsheet for ad accuracy.
• Create, Edit, and Proof Excel spreadsheets for ad creation and multi-department communication consistency. • Imagine capture and editing via Snagit and Adobe Photoshop
• General office administration including but not limited to: -filing -scheduling -memo creation -inventory control -supply maintenance
SafewayPromotional Specialist
Jan. 2012 - Jan. 2015Pleasanton, CA• Lead a team of 4 whom successfully executed promotional activity that resulted in 17.4 million dollars over projected profits with a total year-end profit of more than 40 million dollars for the category in 2014.
• Act as first point of contact for all vendor inquiries from promotional activity to merchandise placement and planning.
• Team contact person for all internal inquiries from Supply Chain, Advertising and Pricing departments and direct store correspondence. • Research and interpret promotional history in proprietary RTPP system (Retail Tracking Promotional Program) to accurately forecast ship, sell and redemption quantities.
• Analyze and determine adjustments to promotional plans as needed.
• Understand geographic uniqueness and division dynamics in order to better forecast and adapt promotions to meet division specific needs.
• Review, modify, approve and process all vendor submitted NOPA (Notice of Performance Allowance) payments submitted for promotional activity .
• Review, update and approve promotional calendar per vendor negotiations with management team.
• Review and approve all of price, image, and body copy for all national advertising activity for the category.
• Support Regional Director / Category Director by providing store help and direction.
Hayward Public Library - Literacy Plus ProgramOffice Admin
Jan. 2011 - Jun. 2011Hayward, CAMaintain confidential records of all program participants, supervise pre-k reading group at multiple library branch locations and keep accurate attendance records, Be the face of the program when supervising program activities, Tutor children ages 8-16 in the Homework Help Center when short staffed, maintain program material for future program activities and usage, prepare donation material for all philanthropic activity, contact participants regarding future activities or past participation, Preform data entry into program database quickly and accurately, Answer phones and greet participants and Volunteers.
California State University East BayHuman Resources Management Graduate
Sep. 2009 - Dec. 2011Graduated with course work in Business Administration with a focus in Human Resources and Corporate Management
Delta Sigma Pi - Zeta Tau ChapterChancellor
Sep. 2009 - Dec. 2011Hayward, CaChancellor - Conduct all meeting by Roberts rules. Ensure timeliness in all meeting affairs, keep all members informed of future meeting dates, times, locations, and agenda. Apply and interpret all policy and bylaws. Vice President of Community Service ( Winter 2010) - Plan and execute all philanthropic activities during term Vice Present of Alumni Relations ( Winter 2010) - Liaison between collegiate members and graduated members to promote participation in all activities and knowledge sharing to ensure a successful transition from college student to business professional
Wal-MartCustomer Service Associate & Cashier
Jan. 2008 - Feb. 2011San Leandro, CAProcess all sales and return transactions with computerized cash register, be the main point of contact for customer inquires. Process money transfers via MoneyGram system and advise customers of possible scam. Issue money orders via MoneyGram system. Inform customers of current and past policy guidelines. Personal shopping assistant for customer’s who have special needs
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