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Network Power<100 people
Roles
💸100%
Marketing
🗿100%
HR
💰50%
Investor & VC
Geos
🇺🇸50%
United States
Work Background
FGS GlobalTechnology Support Technician
Aug. 2024Dubai, United Arab Emirates● Managed Microsoft 365 admin to oversee endpoints, users, and security configurations.
● Utilized Microsoft Intune to create and deploy system images for both Mac and Windows devices,
ensuring consistent configurations and streamlined management across the organization.
● Leveraged Apple Business Configurator in conjunction with Intune to efficiently provision and manage
Mac devices, enabling seamless deployment and enhanced security across the organization.
● Integrated Jamf with Intune to streamline the management of macOS devices, allowing for advanced
configuration, monitoring, and security enforcement tailored specifically for Apple environments.
The Fifth Element ConsultancyInformation Technology Administrator
Mar. 2023 - Aug. 2024Dubai, United Arab Emirates● Implemented automated rules within Jira Helpdesk, which streamlined ticket handling, resulting in an 80%
reduction in manual ticket handling effort and a 50% increase in team efficiency.
● Directed and managed the software team through the entire software development life cycle (SDLC),
overseeing the successful implementation of over 40 features across the company’s proprietary portals.
● Conducted comprehensive quality assurance testing on company owned portals to ensure optimal
functionality and user satisfaction.
● Administered end-to-end support for over 500 individuals throughout the candidate lifecycle within the
Learning Management System (LMS), facilitating smooth user enrollment, progress tracking, and
certification issuance.
● Deployed and enhanced functionality for 6+ company websites on Dream Host using WordPress,
implementing strategic plugins, redesigning for improved user experience.
IO TechSoftware Development Trainee
Sep. 2022 - Jan. 2023Dubai, United Arab Emirates
ThingLogix, IncSoftware Quality Assurance Trainee
Jan. 2022 - May. 2022Dubai, United Arab Emirates
Beta Information TechnologyStudent Internship
Dec. 2020 - Jan. 2021
American University of SharjahInformation Technology Support Specialist
Aug. 2017 - Dec. 2021Sharjah Emirate, United Arab Emirates● Guided 200+ students and 40+ faculty, providing support with software tools such as Blackboard, Zoom, Remote Assist, Lockdown Browser, and other applications as necessary.
● Implemented IT equipment preventive maintenance. Created images and printer packages (MAC and Window) using SCCM then deployed the images and packages to machines.
● Led the replacement project of 5 engineering labs [installation, networking, and testing of machines] in a span of 3 days.
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