Adrian Arrondo - Project Manager, Private

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Work Background

Bespoke MasterpieceSenior Project Manager

Mar. 2023 - Feb. 2024Coconut Grove, Florida Led a team of 25 internal/contract employees for this luxury architectural design/build startup focused on high-end residential and commercial markets across North America. I managed 20+ projects simultaneously, ensuring all projects were completed on time, within budget, and with high quality. While doing so, I directed project financials and steered status meetings with clients and stakeholders. DELIVERED RESULTS: ► Successfully building out and staffing the office, bringing the company into an operational state. Obtaining all operational licensing, revamping HR policies, and ensuring full regulatory compliance. ► Simultaneously managing all HR and technology functions for the company’s real estate development and property management subsidiaries in across North America and Central America. Integrating software, systems, and policies, and overseeing implementation of the cybersecurity program. ► Lowering capital expenditures 12%+ by optimizing the non-use equipment inventory lifecycle, reducing repurchasing, and consolidating global accounting and legal expenses while spearheading the HQ migration to offices. ► Establishing the public relations (PR) strategy to rapidly position the company as a leading design-build firm, resulting in securing high-profile, multimillion-dollar contracts worldwide, including $6.5M in first-year contracts, $16.5M in forecasted revenue, and an overall $30M+ development portfolio. ► Seamlessly coordinating project sprints during the planning and permitting process, collaborating with architects, designers, engineers and contractors to drive efficiency. ► Driving innovation and enhancing sustainability practices by organizing and leading comprehensive seminars and training sessions with suppliers. Educated staff of the latest energy-efficient products and technologies, fostering a culture of continuous improvement.

Synergy Business PartnersSenior Project Manager

Oct. 2021 - Feb. 2023Simultaneously running 35-40 projects for a diverse portfolio of global projects ranging from $50K-$13M, including large-scale technology and construction-related initiatives, exceeding customer expectations by continually improving overall client experience. I drove continuous improvement while consolidating 2 separate PMOs in LA and London, and extended my initial 6-month contract with 2 renewals. DELIVERED RESULTS: ► Increasing user proficiency 30%, lowering overall project costs 10%, and shrinking the project reporting timeline 40% – saving 2 hours of weekly labor for 118+ employees. ► Overseeing buildout of 2 new hospital wings, remodeling 2 warehouse facilities, and leading 3 major network overhauls for a prominent hospital system in Atlanta. ► Seamlessly integrating local/remote network, hardware, and voice systems of 25+ optometrist locations. Managing the staging, kitting, and distribution of 25K+ mobile devices. Conducting detailed site surveys and remediation at 75+ locations. ► Increasing network reliability 30% and connectivity speed 20% while revamping the network infrastructures of 12 cruise liners across Florida and Europe. ► Leading a team of 9 engineers to complete server/network infrastructure projects across 6 locations for a national gas transmission company. ► Ensuring a seamless transition for 2K+ users, realizing a 20% increase in integration efficiency after turning around a behind-schedule project for an electrical utility company. ► Directing a $2M network deployment, upgrading systems for government buildings and 45+ remote offices. ► Boosting vehicle location and reporting accuracy 20%, and modernizing a warehousing operations project involving autonomous vehicles. ► Directing the planning and execution of a site plan for a new 10K-acre processing facility in Asia. Improving client's PMO standards, resulting in 95% on-time completion rate. ► Improving client acquisition 11% and client retention 25% for a startup mortgage firm.

AT&TStrategic Account Executive / Project Lead – Level 2

Oct. 2018 - May. 2021United StatesI worked directly with C-suite decision-makers at diverse client companies worldwide to deliver network, security, and hardware solutions. To do so, I steered cross-functional business and technical teams across business units to align project goals to corporate priorities. I assisted clients with mergers and acquisitions, cybersecurity risk assessments, and penetration testing. While leading legacy and digital voice implementations, I developed software-defined wide area networks (SD-WAN) and virtual private networks (VPN). I also completed AT&T’s Cybersecurity, Network, and Mobility Certified Programs. DELIVERED RESULTS: ► Directing a diverse portfolio while cultivating strong relationships with Fortune 200/500/1000 accounts from numerous industries. ► Generating significant new contract revenue while expertly managing a portfolio of enterprise accounts. ► Surpassing annual regional performance KPIs by up to 150%, generating millions in new revenue and earning President’s Club designation. ► Deploying a revolutionary Internet of Things (IoT) solutions for a national utility company that enabled automatic monitoring and efficient resource management. ► Pinpointing areas for potential client growth by creating goal-driven search queues within the account management system.

AT&TSenior Support Specialist – Fiberoptic and Wireless Networks

Mar. 2017 - Sep. 2018Miami/Fort Lauderdale AreaWhile directing the project portfolio and training the staff to successfully deploy new products into the market, I refined interdepartmental processes to expedite projects on a situational basis. I also partnered with police/fire departments to deploy FirstNet, a secure private network for first responders. DELIVERED RESULTS: ► Playing a key role in shrinking Fiber product implementation timeframes by 35%. Leveraging efficiencies of the installation platform. ► Lowering the turnover rate in external partner markets 9% while coordinating 45 teams of 300+ employees. ► Shrinking client issue resolution times by 5% market-wide after delivering 3 cross-team training initiatives.

Simpson Mena LawProject Manager

Jun. 2016 - Mar. 2020Miami, Florida I built out the office and established the entire technology stack and infrastructure for this startup law firm, including hardware, software, voice, and data solutions. To do so, I supervised domestic and off-shore project teams of 13-15 cross-functional employees. While delivering concurrent projects on time and within budget/scope, I reported project plans and milestones to key stakeholders and the steering committee. I prioritized client satisfaction and capitalized on feedback provided in project completion surveys. DELIVERED RESULTS: ► Seamlessly integrating new systems into the firm's workflows. Developing and implementing endpoint and server management systems, cloud infrastructure, cybersecurity measures, customer relationship management, and communication systems. Delivering comprehensive end-user/staff training. Further mitigating risks by implementing Security Information and Event Management (SIEM) system. ► Managing capital projects, including the successful construction and buildout of new facilities. Collaborating effectively with architects engineers, contractors, and trade specialists to install electrical, mechanical, and technical systems. ► Boosting billing efficiency and streamlining invoicing and collections processes by selecting, customizing, and deploying new case management software. ► Enhancing scalability, data recovery, and information security by adopting a hybrid cloud environment. ► Successfully deploying a major cybersecurity infrastructure upgrade with cutting-edge threat-detection and security practices.

AT&TSenior Retail Operations – Management & Customer Experience

Oct. 2012 - Feb. 2017Sunrise, Florida, United StatesWhile overseeing an indirect team and a retail branch, I optimized 18% in operational expenses (OPEX). I implemented CRM tools and training events. To inform strategies and training programs, I analyzed customer feedback and used data-driven insights. DELIVERED RESULTS: ► Spearheading the integration of new POS and CRM systems on a mobile platform, enhancing operations and sales continuity. Collaborating closely with engineering, development, and ticketing teams to resolve debugging issues and workarounds. ► Achieving market-leading customer satisfaction (CSAT) scores of 110%+ and a 97% willingness-to-recommend score. Championing a customer-centric culture by coaching teams to enhance the customer experience (CX) at all touchpoints. ► Creating and Prototyping the Virtual Leaderboard and digital signage system – to enhance the tracking and visibility of key performance indicators and market communications. ► Leading retail delivery teams in building out a cutting-edge flagship “Store of the Future”. Facilitating remodels and refits across multiple locations, driving seamless upgrades and significantly enhancing customer experiences.