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Work Background
Falls of Neuse Management LLCTelecommunications Administrator
Nov. 2023Raleigh, North Carolina, United StatesManage and oversee all aspects of the company’s Voice over IP (VoIP) systems in a large-scale enterprise with over a thousand employees. Part of a small, focused telecom team responsible for ensuring seamless communication across the organization. Key responsibilities include configuring and customizing VoIP solutions using the RingCentral's Administrator, and Developer Portal, leveraging advanced Python scripting to automate processes and enhance system performance. Handle the configuration, assignment, and distribution of phones to users, ensuring optimal communication setup. Administer and manage the company’s cellular plans through Verizon Business Manager and oversee all mobile devices, including cell phones and tablets, using Microsoft Intune and Apple Business Manager. Ensure the security and efficiency of the company’s communication infrastructure. Utilize the SolarWinds ticketing system to efficiently address and resolve user requests and issues. This role requires strong leadership, time management, and problem-solving skills to maintain and support the communication needs of a large organization.
Falls of Neuse Management LLCIT Service Desk Technician
Sep. 2022 - Nov. 2023Raleigh, North Carolina, United StatesHired as a full-time employee from my Golden Technology INC. contract position. After being hired by FNM I began to take over the IT portion of onboarding new employees as well as the ability to assign rights in the POS system ComCept while still maintaining my previous responsibilities. Responsible for support across a large user base of thousands of employees for issues including but not limited to SD-WAN and general network, Printer, Windows, and IOS software troubleshooting. Building, configuring, upgrading, and shipping new PCs and laptops that were added to the corporate domain in Active Directory. Office 365 Suite application support, password resets, permission delegation, group membership, and other account management through AD/O365 Admin Center while documenting all incidents through the SolarWinds ITSM platform.
Golden Technology IncHelp Desk Technician
Sep. 2022 - Dec. 2022Raleigh, North Carolina, United StatesContracted to give support for Falls of Neuse Management in Raleigh, North Carolina. Responsible for support across a large user base for issues including but not limited to: SD-WAN and general network troubleshooting, Printer troubleshooting, Windows and IOS software troubleshooting, building, configuring, upgrading, and shipping new hardware, Office 365 Suite application support, password resets and other account management through Active Directory/O365 Admin Center while documenting all incidents through Solarwinds ITSM platform. Exibir menos
Koniag Government ServicesHelp Desk Technical Support Representative
Jan. 2022 - Aug. 2022Durham, North Carolina, United StatesSupport for the technical needs of Social Security Administration Employees nationwide. This includes but is not limited to: Mainframe Password resets, Hardware Troubleshooting, Proprietary SSA software troubleshooting, Office 365 application troubleshooting, Windows 10 troubleshooting, Network Troubleshooting, VPN Troubleshooting, Remote Troubleshooting, Soft Phone troubleshooting, equipment replacements, as well as escalating and delegating customer issues to the correct tier or branch of support. This position deals with a large amount of secure confidential data so a Public Trust Clearance was required before acquiring the position.
BCT PartnersHelp Desk Specialist
Jul. 2019 - Mar. 2021Newark, New Jersey, United StatesI was responsible for the general IT operation of the company, including but not limited to: System hardware and software maintenance, organization emails, new software implementation, system security monitoring, employee onboarding/offboarding, as well as general troubleshooting.
Hollister Co.Brand Representative
Jun. 2018 - Sep. 2019Edison, New Jersey, United StatesI was responsible for the appearance of the front of the store as well as helping customers with anything including retrieving alternate sizing from the stock room, as well as working the cash register.
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