Sasha James

Multi skilled

Customer ServiceClient Relations SpecialistCustomer Care SpecialistAssistantAdministrative AssistantPersonal AssistantExecutive AssistantOffice AssistantResearch Assistant

Strengths Strong organisational skills coupled with excellent time management; superb interpersonal and communication skills; initiative and solution focused; adaptable, willing to learn and take on challenges; collaborative and independent; trustworthy and hardworking; reflective and evaluative. Work Experience The Learning Adventure (subsidiary of Transforma Travel Group), Hong Kong Office Risk and Safety Manager 2024 to leaving date of 16 November 2024 • Overseeing the Incident and Emergency Line process, including phone management and incident reporting. Managing the global team handling emergency phone responses, ensuring effective coordination and support during incidents. • Conducting thorough risk assessments for all tour destinations and activities to identify potential hazards and implement appropriate mitigation measures. Creating thorough Risk Assessment documentation to share as client-facing. • Overseeing the safety auditing procedures to ensure compliance with local safety regulations and company standards, and recommend improvements as needed. Working closely with the Regional Specialists in-country to action such audits and manage the organisation of required documentation. • Developing and delivering safety training programs for staff. • Conducting spot checks on processes and itineraries to ensure adherence to safety protocols and procedures. • Working in partnership with the Product Manager to ensure that program design and suppliers are safe, documented, audited and risk assessed. • Developing protocols for accurate reporting of travel incidents, analysing trends to identify recurring issues, and implement corrective actions. • Staying updated on political unrest, natural disasters, health risks, and other potential threats in destinations offered by the company in order to be proactive in any necessary actions regarding our tours. • Developing and maintaining communication plans for crisis situations,