ScotiabankManager Retail Banking
Dec. 2013 - Aug. 2019British Virgin IslandsResponsible for the success of the portfolio across all measurable deliverables for all Retail and Small Business segments. Lead the teams in growing the retail mid-market and small business portfolios. Drove a customer focused culture to deepen client relationships. Lead strategic relationship management of Service Support units.
Additionally, responsible for Retail Banking Compliance/Security responsibilities for all staff and other responsibilities summarized as follows:
• Reviewed customer transactions and activity according to established policies and procedures;
• Provided direction to staff regarding group and local regulatory KYC/AML policies;
• Ensured retail staff are applying KYC requirements. (i.e identifying high risk customers, conducting EDD or DD, etc.);
• Reviewing large transactions for suitability and reasonability;
• Reported any unusual transaction or fraudulent activity to the Compliance Officer;
• Ensured customer files were completely documented and all KYC requirements are met;
• Liaising with Regulators regarding on-site inspections and queries;
• Country Money Laundering Reporting Officer; Created an environment in which the team pursued effective operations; with adherence to effectiveness of controls to meet obligations relating to operational, compliance, Anti-Money Laundering/Sanctions and conduct risk.