CSLAssistant Center Manager
Aug. 2011 - Apr. 2015Kansas, Florida*Remotely worked and recruited, interviewed, and hired individuals who would bring passion and dedication to the positions at hand. *Assigned work to team members based on company needs, personal strengths and job knowledge. *Cultivated a customer-focused environment by greeting and responding to all customers in a friendly manner. *Consistently met operational goals through managing donor flow and labor needs. *Maintained compliance with all regulatory agencies, CSL Plasma SOPs, and HR policies to ensure a superior facility state. *Ensured center coverage for all production requirements, and as needed performed high-volume phlebotomy, medical screening and assessment, as well as laboratory duties. *Utilized donor flow knowledge to adjust area staffing as necessary for production time goals, and identified problems with the process. *Trained employees to a high standard consistent with CSL Plasma SOPs and cGMPs. *Performed independent testing and troubleshooting of PCS2 autophersis machines when repairing them to Haemonetics standards for safety compliant with CSL Plasma requirements. *Ordered and replace parts within the PCS2 machine, performing diagnostics to ensure machine was fully repaired to Haemonetics and CSL standards. *Generated and analyzed reports to maintain and monitor center KPIs. *Implemented stat tracking tools and spreadsheets to provide opportunity for employees to visualize their progress.