UnitedHealth Group - OptumRxSr IT Project Manager
Aug. 2015 - May. 2025Telecommuter• Led onboarding and integration of 350+ clients annually, including requirements gathering, claims extracts setup, and secure file transfers.
• Managed full project lifecycle delivery for data and software projects using both Agile Scrum and Waterfall methodologies.
• Oversaw ServiceNow queue management, reporting, and Clarity PPM Optics metrics for onshore and offshore teams.
• Created and maintained SOPs for new hires, project schedules, work breakdown structures, and budgets ($100K–$500K).
• Provided project leadership, daily stand-ups, stakeholder updates, resource allocations, and financial reporting.
• Directed multiple development teams on complex projects using Agile and Waterfall methodologies, ensuring projects were completed on time and within budget