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Work Background
GlenQ MeridianFounder & Principal Consultant
Jan. 2025United States, RaleighFounded GlenQ Meridian to formalize growing demand for advisory and consulting services from eCommerce platforms, SaaS providers, retailers, online sellers, and private equity firms.
- Support clients through product strategy, marketplace operations, due diligence, and platform design
- Engage in both short-term advisory (e.g. investor interviews, product evaluation) and long-term retainers with both marketplaces and seller-platforms.
- Specialize in seller-facing technology, marketplace network expansion, and platform integrations
- Combines deep industry experience with hands-on delivery to solve complex product and operational challenges
MiraklProduct Director
Sep. 2023 - Dec. 2024Raleigh-Durham-Chapel Hill AreaRecruited to lead product direction for a new seller-facing platform, leveraging deep experience in marketplaces, seller tools, and platform strategy. Joined at a critical stage, with the initiative in need of momentum and a line of site to a release. - Redefined the full product roadmap early in the role, including beta & GA milestones
- Led Product Managers in their cross-functional efforts with 5 engineering teams to deliver on aggressive schedule
- Launched product to beta, and then GA as planned.
ChannelAdvisorDirector, Product Management (ChannelAdvisor & Rithum)
Apr. 2022 - Aug. 2023Morrisville, North Carolina, United StatesDirected product strategy across marketplaces, order management, shipping, and reporting - spanning 8 engineering teams and 6 direct reports. - Piloted a 'marketplaces masterclass', now a core onboarding tool for global marketplace partners
- Owned relationships with key marketplace partners worldwide, across business and technical teams
- Collaborated closely with Finance to reduce deferred revenue and improve visibility and revenue recognition accuracy
- Prototyped a new product concept for executive review; it was adopted as one of the company's key initiatives for the following 2 years. After the acquisition by Rithum, based on my experience with marketplaces, I was given a role on the Rithum side of the business leading their efforts into a new seller-facing marketplace technology to rival competitors already in market.
ChannelAdvisorSenior Product Manager (ChannelAdvisor)
Mar. 2020 - Mar. 2022Morrisville, North Carolina, United StatesLead a team of product owners responsible for ChannelAdvisor's global marketplace integration platform, webstores, drop ship (1P) and order/fulfillment integrations and platforms. Expanded role included platform ownership across both marketplace connectivity and post-purchase operations. - Scoped and launched ChannelAdvisor's 1P solution, generating $1B+ GMV with 3 years, and with > 25% growth
- Operationalized the marketplace vetting program, ensuring the right marketplaces were being integrated
- Fully scaled a marketplace integration program - growing marketplace integrations from 41 to 413 over 8 years
- Grew scope from EU ownership to global responsibility across 3+ engineering teams
- Led China-based product team focused on regional feature development
- Advised leadership on product tooling, evaluated and recommended Product Management platforms
ChannelAdvisorProduct Manager, Marketplaces (ChannelAdvisor)
May. 2016 - Mar. 2020London, United KingdomOwned the emerging channels platform and global integrations with new marketplace partners. Collaborated with internal business teams and external partners to drive platform expansion using agile, scrum, and kanban methodologies. Scaled delivery of marketplace integrations from ~9 months to 13 weeks by streamlining product and engineering collaboration. Integrated Partner Support function into the Product team, improving alignment and responsiveness. Fully launched a marketplace integration program with all supporting technical components available to partners.
ChannelAdvisorProduct Owner, Marketplaces (ChannelAdvisor)
Jan. 2015 - May. 2016London Area, United KingdomWorked closely with Product Managers to define features requirements and drive completion through agile development with engineering and QA teams across global offices. Served as the sole product team representative outside the US, supporting key client and prospect engagements in EMEA. Created a Europe-focused onboarding and training hub to support marketplace growth and platform adoption at scale. Helped productize and scale a marketplaces integration program to support broader marketplace network and integration needs.
ChannelAdvisorInterim Manager, Customer Success, Europe (ChannelAdvisor)
Oct. 2014 - Mar. 2015London, United KingdomStepped in as Interim Implementation Manager for EMEA while continuing to lead strategic partnerships. Managed a team of 9 direct reports and oversaw a portfolio of 330+ active client projects. Redesigned sales-to-implementation handoff processes to improve onboarding speed and reduce delays. Rebuilt workflows and training procedures, cutting the number of active projects from 330 to 160 in less than 7 months.
ChannelAdvisorStrategic Partnerships Manager (ChannelAdvisor)
Jul. 2013 - Dec. 2014London, United KingdomDrove growth for ChannelAdvisor sellers by building and managing strategic partnerships with third-party marketplace platforms, with a focus on emerging eCommerce partners outside of the US. Supported retailer expansion by identifying new marketplace opportunities and helping client optimize sales performance across multiple channels.
ChannelAdvisorKey Account Manager (ChannelAdvisor)
Apr. 2012 - Jul. 2013London, United KingdomManaged relationships with mid-market to enterprise clients, serving as the main point of contact across legal, finance, support, product, and engineering. Provided strategic guidance to help clients expand their marketplace presence and drive GMV growth. Led regular QBRs to review progress against annual goals and identify future needs. Tracked and escalated product issues, ensuring alignment between client priorities and internal roadmaps. Regularly shared industry trends and platform updates to support performance and strengthen long-term partnerships.
Shop Direct / Littlewoods ClearanceOnline Manager
Sep. 2011 - Apr. 2012Manchester, United KingdomOwned delivery of sales and cash margin targets through online growth initiatives, customer acquisition and retention strategies, and effective stock management. Focused on enhancing customer experience by ensuring rich, high-quality site content and imagery.
Shop Direct / Littlewoods ClearanceOnline Product Marketing Manager
Jun. 2010 - Dec. 2011Manchester, United KingdomAccountable for driving sales and revenue through effective product selection, stock management, and marketing strategies. Focused on maximizing return through strong commercial decision-making, process improvement, and ongoing analysis of market and performance trends.
Shop Direct / Littlewoods ClearanceOnline Brands Trading Manager
Nov. 2009 - Sep. 2010Manchester, United KingdomManaged trade performance across four websites, including ownership of sales targets, cash margin goals, and customer KPIs. Played a key role in forming the content team within the online department to support growth and improve performance across digital channels.
Shop Direct / Littlewoods ClearanceeBay Content Team Leader
Oct. 2008 - Nov. 2009Manchester, United KingdomLaunched the Littlewoods Clearance eBay store and managed end-to-end operations, including product content, inventory, marketing, and key performance metrics such as customer feedback ratings. Contributed to the successful implementation of new customer service software by ensuring workflows were aligned with both business operations and customer needs.
Shop Direct / Littlewoods ClearanceApplications Analyst
Mar. 2007 - Oct. 2008Manchester, United KingdomWorked as part of a small, high-impact team responsible for managing and ensuring the accuracy of data across more than a dozen systems used throughout the business. Supported over 100 EPOS points, 28 retail stores, 2 ecommerce sites, and hundreds of users. Played a key role in the successful rollout of chip & PIN across the entire store network.
Shop Direct / Littlewoods Clearance2nd Line Helpdesk Support
Jun. 2006 - Mar. 2007Manchester, United KingdomHandled second-line support requests, delivered user training, maintained system documentation and checks, and collaborated with other departments to address their IT needs.
Cameron Retail Furnishing Ltd (NI)IT Support
Aug. 2000 - Jun. 2006Ballymena, Northern IrelandProvided full support for all business-critical systems including servers, EPOS, warehouse software, and mail servers. Led the evaluation and successful implementation of a new EPOS system across the business. Upgraded a legacy layaway program to resolve long-standing technical issues, resulting in improved customer experience, dramatically reduce stock errors, and increased sales.
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