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Work Background
OpenSesameInformation System Manager
Jul. 2024Portland, Oregon, United States
CaptivateIQSenior Manager Information Technology Operations
Jan. 2022 - May. 2024RemoteLeading a team of IT professionals, providing coaching, training, and mentoring to foster a culture of continuous learning and innovation.
Developed and implemented IT security measures and compliance requirements to protect company data and ensure regulatory compliance.
Streamlined IT processes and spending, reducing costs and increasing efficiency by 24%.
Spearheaded the implementation of a new logistics system, increasing IT productivity by 30%.
Implemented a new IT service desk system to improve customer service response times by 50%.
Managed the procurement of new hardware and software, negotiating contracts with vendors and ensuring timely delivery.
Maintained an up-to-date knowledge of industry trends and emerging technologies to drive innovation within the organization.
HouzzIT Support Specialist
Nov. 2017 - Mar. 2022TempeLeading in the organization of cross-functional teams in an effort to provide a seamless user experience and succinct rollouts of initiatives.
Developed and carried out SOP’s for in-office and work from home transition.
Supported 1500+ employees across all offices remotely and onsite. (Phoenix, Nashville, San Diego, Irvine, Palo Alto, and international).
Managed inventory and logistics for all remote staff from all offices.Including purchasing, PO creation, budgeting, expense reports, negotiation, shipping, and receiving.
Managed and triaged tickets in Fresh Service, Service Desk.
Managed office move from temporary space to permanent location.
Performed IT onboarding for all new employees, including creating presentations and documentation.
Off-boarded employees and reclaim hardware upon exit.
Created and dispensed company-wide communications.
Boosted performance by partnering with managers to deploy enhancements.
Support Cloud Stack (Google Suite, Slack, Zoom, and more).
Reviewed and improved processes in different areas to better meet current and expected needs.
Self-Employed ContractorIndependent Consultant
Mar. 2017 - Apr. 2020Phoenix, Arizona
PetSmartIT Support Specialist
Oct. 2016 - Mar. 2017Phoenix, ArizonaManaging and maintaining up to 8000 mobile devices with on-premise MaaS360 implementation utilizing Exchange, Core/Sentry, and Assemble.
Acted as Project Manager for mobile device deployment project.
Restored performance by completing basic repairs to hardware, software, and equipment.
Created all necessary documentation for standards and configuration of new devices.
I am considered a mobile subject matter expert and am experienced in deploying and managing over 4300 iPad minis and iPad Air 2 for over 1500 locations.
Established relationships with vendors to ensure accurate and timely reporting of expenses.
Worked to reduce the cost of mobile devices by partnering with cost center managers to eliminate lines with zero use.
AppleSenior Advisor
Apr. 2015 - Oct. 2016
AppleAt Home Advisor
Oct. 2014 - Oct. 2016Phoenix, Arizona- Help customers resolve hardware and software issues with iOS devices
- Educate users to allow best device uses according to the customers' needs
- Frequently train to learn about new devices and features as they are released
- Use managerial and customer critique to ensure customer satisfaction
- Coordinate with co-workers and promote positive team-based work environment
GameStopStore Manager
Jun. 2011 - Dec. 2014Kahului, Hawaii• Actively manage performance of team of 12+, including managers and associates
• Lead and train team in building long-term, high-quality customer experiences
• Constantly analyze store performance, sales initiatives, long-term goals
• Consistently maintain internal control of inventory, investigate loss concerns
• Effectively communicate with associates to support company-wide initiatives
• Profit & Loss analysis leading to behavior-based changes to increase profitability
• Continue to research wide range of products, investigate industry knowledge/trends
• Finishing 2012/2013/2014 performance was Top 10% of 6,000+ stores in company
Maui Cheer and DanceOwner, Head Coach
Jan. 2008 - Jul. 2012Maui County, Hawaii, United States
Universal Cheerleaders AssociationCheer Staff
May. 2002 - Aug. 2004West Coast
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