HouzzIT Support Specialist
Nov. 2017 - Mar. 2022TempeLeading in the organization of cross-functional teams in an effort to provide a seamless user experience and succinct rollouts of initiatives.
Developed and carried out SOP’s for in-office and work from home transition.
Supported 1500+ employees across all offices remotely and onsite. (Phoenix, Nashville, San Diego, Irvine, Palo Alto, and international).
Managed inventory and logistics for all remote staff from all offices.Including purchasing, PO creation, budgeting, expense reports, negotiation, shipping, and receiving.
Managed and triaged tickets in Fresh Service, Service Desk.
Managed office move from temporary space to permanent location.
Performed IT onboarding for all new employees, including creating presentations and documentation.
Off-boarded employees and reclaim hardware upon exit.
Created and dispensed company-wide communications.
Boosted performance by partnering with managers to deploy enhancements.
Support Cloud Stack (Google Suite, Slack, Zoom, and more).
Reviewed and improved processes in different areas to better meet current and expected needs.