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Work Background
TFG (The Foschini Group)Technical Project Manager
Jun. 2023South AfricaSales Channel Enablement Project
Led the digital transformation of in-store insurance sales by streamlining data capture and ensuring regulatory compliance in a hybrid Agile-Waterfall environment. Managed end-to-end delivery as Product Owner, refining backlogs and prioritizing features. Collaborated with:
UI/UX teams on wireframes and prototypes
Backend (.NET) and frontend (React) developers for seamless integration
Business analysts to align solutions with BRDs
Facilitated stakeholder communications, risk mitigation, and change management to drive project success. Root Data Export Project
Architected a bulk data extraction system to transfer insurance sales data from vendor to on-premise, enabling: Portfolio analytics for VAS products
Historical policy/financial trend analysis
Compliance-ready point-in-time reporting
As Scrum Master, coordinated data engineers to build scalable pipelines, conducted Agile ceremonies, and ensured data integrity. Delivered a robust platform for sales performance tracking and regulatory reporting.
MTN South AfricaService Manager
Sep. 2022 - Jun. 2023Cape Town, Western Cape, South AfricaAs a Service Manager at MTN, I was responsible for overseeing key client accounts, including Telesure and Syrex, ensuring seamless service delivery and adherence to SLA commitments. My core responsibilities included: Service Availability & Lifecycle Management: Oversaw service availability, including accurate inventory management and end-to-end service lifecycle implementation.
Service Take-On & Compliance: Coordinated service onboarding processes, ensuring proper implementation and adherence to SLA change management communication requirements.
Business Continuity & Service Improvement: Managed business continuity initiatives and service enhancements, addressing both customer and operational needs.
Escalation & Incident Management: Directed escalation procedures and incident reporting, ensuring timely root cause analysis (RCA) and SLA-compliant resolutions.
Root Cause Analysis & Corrective Actions: Conducted in-depth RCA assessments, implemented corrective measures, and managed Service Improvement Plans (SIPs) for clients.
Customer Data & Compliance Maintenance: Ensured up-to-date customer information, including contact updates, RICA compliance, and business continuity agreements.
Service Maintenance & Changes: Managed service modifications, including billing/non-billing-impacting changes, site migrations, terminations, and renewals.
SLA Compliance & Reporting: Monitored SLA adherence, generated compliance reports, and implemented strategies to mitigate penalties while ensuring 100% compliance.
Customer Experience Management: Documented and aligned internal communications with customer expectations to maintain high engagement standards.
This role required a strong focus on operational excellence, proactive problem-solving, and fostering long-term client relationships.
Herotel Project Manager
Feb. 2021 - May. 2022Cape Town, Western Cape, South AfricaThis Project role is a management-support associate within the
program office who is responsible for project administration and support. The role oversees the completion
of projects and monitor adherence to continuous project management process standards. Key responsibilities:
• Scope projects and type out scope of work documents.
• Scheduling projects kick off meetings and Project tracking via Microsoft teams.
• Completing project plans and ensuring all projects are completed within the deadline dates by making use of tools such as smart sheets.
• Overseeing the completion of project tasks.
• Monitoring adherence to project management standards.
• Following up and tracking open items and issues.
• Applying best practices for project administration to their key duties. This includes resource allocation,
• Task planning, and progress reporting.
• Scheduling appointments and write project plans for the respective Hubs / Program Office.
• Managing the coordination of multiple projects within the region.
• Supporting Management Operating Systems processes.
Herotel Project Technical Lead
Aug. 2020 - Feb. 2021Western Cape, South AfricaOverseeing construction activities on site, and planning, organizing, and controlling various projects and activities on site. Key responsibilities:
● Develop and implement project plans and review daily to meet the changing needs and requirements.
● Identify construction issues to be resolved through site surveys for potential locations
● Conduct onsite visits and coordinate with the construction and operation teams
● Supervise contractors and subcontractors
● Conduct quality control checks for work performed by independent contractors
● Evaluate project to identify issues and opportunities to improve performance going forward
● Supervise and stimulate procurement activities as required ensuring on time delivery of equipment
● Ensure projects are completed on time and within budget
Portfolio of achievements: ● Successfully rolled out fibre in Towns Vredenal and Lutzville and went live
MI TECHNOLOGIESProject Manager
Aug. 2017 - Jul. 2020Pinelands, Western Cape, South AfricaDelivery of large IT and Business projects including the change management component for various clients. Portfolio of achievements:
● Installation of network probes for VAST across 4 provinces in South Africa ● IT infrastructure installations for Old mutual finance branches across South Africa. ● Wi-Fi and cabling infrastructure installations of 45 Nedbank sites for VAST. ● Wi- Fi and cabling infrastructure installations of 45 McDonalds branches within the Western Cape for VAST ● Data cabling and fibre installations for the expansion of Netcare N1 city hospital which included a total of 51 access points. ● Coordinating of Wi-Fi___33 audits for Netcare Hospitals within the Western Cape (Netcare N1 City, Netcare Kuilsriver, Netcare Christian Barnard, Netcare UCT) as well as the Netcare hospitals in the Eastern Cape region. ● Delivery of Wi- Fi and Fibre installations of 8 Mugg & Bean sites. ● Wi- Fi installations of 2 Sunglass Hut sites.
● Managing rollout of Wi-Fi installations for KFC branches for VAST across South Africa
● Data cabling and electrical infrastructure for South Africa Police service stations.
● Coordinating audits and maintenance of server rooms within Old Mutual Park (Head Office)
● Managing cutover for telephones from analogue to IPT for Old Mutual Park (head Office) for certain departments of the building.
Pyramid ElectricalProject Coordinator Contract
Aug. 2015 - Aug. 2017Cape Town, Western Cape, South Africa• Managed a team of 10 electricians and developed tools for budget reporting and daily schedule management.
• Prepared and submitted tenders worth over 10M AED, securing contracts that increased company revenue.
• Implemented and maintained the company's ISO 9001 quality management system, promoting customer requirements awareness.
• Directed project management for air conditioning installations at SA police stations and coordinated Eskom disconnections under government tenders.
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