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Work Background
Rugs USAVP Technology Operations & Infrastructure
Jun. 2022New York, New York
Rugs USASenior Director Technology Operations & Infrastructure
Mar. 2019 - Jun. 2022New York, New YorkCurrently, I control IT operations, infrastructure, and security and manage direct reports on both coasts, and multiple technology support vendors to support the business processes, and service delivery for the 24-hour operations of this rapidly expanding e-commerce organization. Define enterprise IT vision, mission, and strategy and enhance competitive advantage along with employee production by introducing innovative infrastructure and operational technologies. - Reduced annual operating expenses (OPEX) by approximately $300K and slashed 2019 capital expenses (CAPEX) by $500K with transition internally of Information Technology Service Management (ITSM) activities. - Cut costs for new warehouse facility by $400K by designing infrastructure and security, supervising vendors, and conducting technical surveys and on-site implementations. - Crafted and introduced internal usage policies, governance processes, and procedures defining corporate technology standards to ensure compliance with California Consumer Privacy Act (CCPA), Payment Card Industry (PCI), and General Data Protection Regulation (GDPR) requirements.
All CoveredManager, Professional Services Delivery | Solutions Architect
Sep. 2016 - Mar. 2019Greater New York City AreaIn this role, I conducted strategic IT assessments of the existing technology within financial services, media, legal, and 501c3 clients to ensure the capacity for immediate needs and future business goals. I served as the virtual CIO for the United States based corporate clients of this cybersecurity and IT services provider and led a 12-member team. I presented regulatory compliance and technical support proposals to senior C-suite executives and Board members. Drove 15% increase in sales closure rate after initial three months collaborating with sales team members to develop optimal solutions for client issues. Controlled P&L, reviewed sales proposals and project plans for tri-state area, and ensured adherence of service delivery and project engineering teams to ITIL practices.
Consulted with clients to develop multi-year IT strategies and budgets and delivered infrastructure designs, software solutions, and customized upgrade solutions.
The TNS GroupSenior Business Development Associate
Jan. 2015 - Sep. 2016Greater New York City AreaWhile holding this position, I executed the launch of the local operations as the initial area hire and virtual CIO / CTO. I interacted with clients and prospects in diverse market sectors while focusing on financial services organizations to provide strategic insights and recommendations for the use of technology to streamline business processes. I translated business needs into technology terms for technical project teams and interpreted IT recommendations into business terms for non-technical audiences of client executives and key stakeholders. Grew local client base from two to 15 within first year.
Designed cybersecurity systems, disaster recovery strategies, and business continuity plans customized to meet specific client needs and regulatory compliance requirements.
The Lloyd GroupPrincipal, Relationship Development
Mar. 2010 - Jan. 2015Greater New York City AreaFor this role, I consulted with the executives and key stakeholders of existing and prospective clients to define the issues of concern through the review of business requirements and existing technologies. I directed a four-member account management team and 20+ technical support team members, managed projects, and resolved implementation escalations. I partnered with the legal team to document vendor and client agreements. Negotiated 40+ contracts among existing and new clients within diverse industry sectors to generate $1.2M in annually recurring revenue.
Served as interim CTO for nine corporate financial services clients.
Warren Systems GroupManaging Consultant
Feb. 2008 - Mar. 2010In this position, I delivered technical support and managed projects for this IT managed services provider supporting Registered Investment Advisors (RIAs) and hedge fund clients to ensure the alignment of business strategic goals with IT infrastructures. Introduced revised workflow processes for helpdesk agents.
Redesigned internal implementation processes and management systems for projects.
British ArmyOperator Intelligence and Security - British Army Intelligence Corps
Aug. 1996 - Oct. 1999United KingdomPer the British Army website I did this - "You're an expert in operational and counter intelligence, two disciplines at the heart of the Intelligence Corps. You gather information on the enemy, while preventing them from learning anything about you. Your intelligence sources include satellite pictures, images from spy planes, intercepted radio signals and even tip-offs from local people"
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