Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
💸50%
Marketing
✨50%
Business Owner
📝50%
Influencer or Blogger
Geos
🇺🇸50%
United States
Work Background
Intelligent Citizen Services
AccentureIntelligent Citizen Services
Oct. 2023 - May. 2025United States
Trust and Safety Platform Experience Quality Assurance Analyst (Interim)
AccentureTrust and Safety Platform Experience Quality Assurance Analyst (Interim)
Mar. 2022 - May. 2022Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance.
Policy Analyst SME
AccenturePolicy Analyst SME
Aug. 2021 - Sep. 2023Mountain View, California, United StatesProvides functional support for policy questions, incidents, issues, requests and queries. Liaise with other support teams as required to resolve requests issues in a timely manner while ensuring proper documentation, notification, escalation, tracking. The primary responsibilities are focused on floor support.
Senior Trust and Safety Analyst
AccentureSenior Trust and Safety Analyst
Jul. 2019 - Aug. 2021Mountain View, California, United States- Investigated and resolved over 500 issues/tickets daily regarding content that is reported for account support and/or safety; flagged for action and resolved within 60 seconds or less while keeping standards of quality - Understood and remained up-to-date on dynamic client policies and guidelines and resolved inquires according to revised policies - Provided quality assurance and improved machine classifiers to ensure safety of the platform for all audience and cross-functional teams - Maintained a consistent and transparent review methodology for every post examined while consistently meeting daily and weekly goals
Front Desk Representative
Residence Inn by MarriottFront Desk Representative
Oct. 2018 - Jul. 2019San Carlos, California
Night Auditor
Courtyard by MarriottNight Auditor
Sep. 2017 - Oct. 2018Oakland, California
Night Auditor
Courtyard by MarriottNight Auditor
Apr. 2017 - Aug. 2017Newark, California

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