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Work Background
Spaulding RidgeManager
Sep. 2024United States
Spaulding RidgeSenior Associate
Mar. 2023 - Sep. 2024
Spaulding RidgeAssociate
Mar. 2022 - Mar. 2023United States
Spaulding RidgeAnaplan Analyst
May. 2021 - Mar. 2022
Sting MarketingEngagement Manager
Jul. 2020 - Dec. 2020Scottsdale, Arizona, United StatesManage internal operations by delegating tasks on projects to team members best positioned to complete them and foster positive relationships with our clients as their primary point of contact Major duties and responsibilities: • Making timely decisions when presented with multiple options for how to progress with the project serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
• Manage client expectations • Help clients implement services and plan projects effectively
• Guide team members by providing user experience perspectives
• Guide team members by providing user experience perspectives
• Identify up-selling and cross-selling opportunities
• Implement new processes to keep internal systems functioning and organized • Review and approve website changes before presenting to the client
• Prioritize work in Asana • Assist company stakeholder with new ideas • Manage project development from initiation to close
• Be accountable for project results along with project sponsor • Set deadlines and support team in ensuring they are met
Advanced Genomic SolutionsProvider Program Team Lead
Sep. 2018 - Jul. 2020Assisted with the development, implementation and maintenance of technical operating plans for each assigned program. • Implement logistical procedures internally and externally for the program
• Approve or deny new accounts, set up and activate accounts through several E commerce tools
• Provide ongoing support
• Oversee client accounts while offering instruction and training relative to AGS Health genetic testing services and new product launches
• Create and implement on-going strategies, tailored to each practice, for success of new accounts
• Have played a key role in growing the program by 200% in the last year and doubled sales numbers each year
Advanced Genomic Solutions (AGS) LimitedInternal Sales
Sep. 2017 - Jul. 2020
• Provide detailed customer sales analytics to upper management • Maintain all monthly and weekly reporting for customers, inclusive of special promotions, order histories, and invoice data.
• Track the activities of sales staff to ensure the successful execution of projects
• Communicate with home office (located in Hong Kong) to convey details about samples processing times, deadlines, report changes
• Develop and implement new logistical procedures internally and externally for large accounts
• Act as the liaison for AGS sales to various customers including hospitals, labs and private medical clinics
Advanced Genomic SolutionsClient Health Coordinator
Jan. 2017 - Sep. 2017
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