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Work Background
LADIES COMMUNITYOperations Manager
Apr. 2024In charge of pre-opening the community
Conducting the interviews to select high level of mentors to meet the attendee’s expectations
Organizing events and implementing a monthly calendar’s meetings
Gathering the data to analyze the performance and monetization
ONLINE BEAUTY ACADEMYOperations Manager
Nov. 2023In charge of planning the pre-launch of beauty online academy
Designing the courses options
Conducting the methodology
Responsible for the outline
Implementing a strategy to increase sales and make a content visible
Managing a video production
Doing a market’s research related to pricing and competitors
Responsible providing clients feedback and support
ILUVME BEAUTY SALON AND HOME SERVICEOperations Manager, Beauty consultant and trainer
Mar. 2021 - Mar. 2025In charge in pre-opening the beauty salon
Building a strategy and establishing a timeline for the salon launch
Being responsible for salon’s budgeting
In charge of salon’s set up
Building up a network to promote the business and products
Doing a market’s research related to competitors and pricing
Staff recruitment and training
Evaluating the staff performance
Monitoring sales and developing strategies to increase brand’s awareness and maximize sales
Identifying opportunities and creating new business opportunities
Building clients relations to maintain a high retention
AZADEA GROUPRetail manager
Jul. 2014 - Mar. 2021Stores performance analyzing
Managing a budget
Working closely with PNL
Conducting loss prevention audits
Collection’s selecting and rotating depending on the clients demands and market
Maintaining client’s relations to increase the level of retention
Pioneering in-store events
Implementing CRM tools
Exceeding annual targets by 20%
E-commerce clients experience introduction
Responsible for the assurance of guest satisfaction in any difficult, fast-paced and demanding scenario as well as holding my team accountable to such standards.
Recruiting the team members based on needed skills
AZADEA GROUPStore manager
May. 2011 - Jul. 2014Store’s performance analyzing including profit and loss reports
Conducting a strategy to minimize expenses and avoid risks
Staff recruitment and training
Staff evaluation and promoting
In charge of inventory
Assisting in collection’s buying and being responsible for the stock management
Responsible for in-store merchandising
Maintaining solid customers relations
Improveng selling techniques to increase the profit
Collaborating with marketing team to match the market to achieve the target
Monitoring competitors
AZADEA GROUPAssistant Manager
Jan. 2010 - May. 2011Coaching employees
Responsible for daily shop floor training
In charge of merchandising
Achieving store goals for sales and profitability
Promoting the selling techniques to the team
Performing a manager-on-duty functions in the absence of a manager or the store manager
Preparing a staff development plan
Giving a feedback for the completion of performance appraisals
Interviewing and participating in selection process for the potential team members
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