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Work Background
LADIES COMMUNITY
Operations Manager
Apr. 2024
In charge of pre-opening the community Conducting the interviews to select high level of mentors to meet the attendee’s expectations Organizing events and implementing a monthly calendar’s meetings Gathering the data to analyze the performance and monetization
ONLINE BEAUTY ACADEMY
Operations Manager
Nov. 2023
In charge of planning the pre-launch of beauty online academy Designing the courses options Conducting the methodology Responsible for the outline Implementing a strategy to increase sales and make a content visible Managing a video production Doing a market’s research related to pricing and competitors Responsible providing clients feedback and support
ILUVME BEAUTY SALON AND HOME SERVICE
Operations Manager, Beauty consultant and trainer
Mar. 2021 - Mar. 2025
In charge in pre-opening the beauty salon Building a strategy and establishing a timeline for the salon launch Being responsible for salon’s budgeting In charge of salon’s set up Building up a network to promote the business and products Doing a market’s research related to competitors and pricing Staff recruitment and training Evaluating the staff performance Monitoring sales and developing strategies to increase brand’s awareness and maximize sales Identifying opportunities and creating new business opportunities Building clients relations to maintain a high retention
AZADEA GROUP
Retail manager
Jul. 2014 - Feb. 2021
Stores performance analyzing Managing a budget Working closely with PNL Conducting loss prevention audits Collection’s selecting and rotating depending on the clients demands and market Maintaining client’s relations to increase the level of retention Pioneering in-store events Implementing CRM tools Exceeding annual targets by 20% E-commerce clients experience introduction Responsible for the assurance of guest satisfaction in any difficult, fast-paced and demanding scenario as well as holding my team accountable to such standards. Recruiting the team members based on needed skills
AZADEA GROUP
Store manager
May. 2011 - Jul. 2014
Store’s performance analyzing including profit and loss reports Conducting a strategy to minimize expenses and avoid risks Staff recruitment and training Staff evaluation and promoting In charge of inventory Assisting in collection’s buying and being responsible for the stock management Responsible for in-store merchandising Maintaining solid customers relations Improveng selling techniques to increase the profit Collaborating with marketing team to match the market to achieve the target Monitoring competitors
AZADEA GROUP
Assistant Manager
Jan. 2010 - May. 2011
Coaching employees Responsible for daily shop floor training In charge of merchandising Achieving store goals for sales and profitability Promoting the selling techniques to the team Performing a manager-on-duty functions in the absence of a manager or the store manager Preparing a staff development plan Giving a feedback for the completion of performance appraisals Interviewing and participating in selection process for the potential team members
Requests
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