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Work Background
Bali Bersama Bisa FoundationOperations Manager
Jan. 2024Bali, Indonesia1. Managing Rehabilitation Centre. Foster a collaborative, inclusive environment for teamwork and professional growth. 2. Establish and implement operational policies for efficient service delivery. Evaluate rehabilitation program performance and collaborate across departments to enhance operational efficiency. 3. Ensure top notch patient care through quality assurance. Conduct regular audit to identify and address areas for improvement, ensuring compliance with industry regulations, accreditation standards and best practice. 4. Manage Rehabilitation centre budget for sustainability, monitoring expenditures, identifying cost saving opportunities and collaborating on impact reports with Finance Department. 5. Build positive relationships with patients, Family and stakeholders. Address consent promptly. Collaborate with Healthcare Professionals and Community Partners for enhance care continuum. 6. Identify risk, develop mitigation strategies, implement safety protocols and ensure compliance with regulations. Respond to emergency promptly and effectively. 7. Establish KPI's for Rehabilitation Centre, regularly asses and report performance against metrics and use data driven insight to driven performance.
BISA HELPLINEOperations Manager
Jan. 2024Bali, Indonesia1. Responsible for the day-to-day project activities as well as administrative and team management tasks, ensuring high quality, accuracy, and consistency of work. 2. Coordinate weekly B.I.S.A committee’s meetings 3. Manage the inclusive volunteers of B.I.S.A committees: 4. Coordinate with various media for campaign purposes 5. Creating project programs including fundraising and collaborate with other NGOs/organizations 6. Oversee MoU between services, manage all aspects for the development and growth of B.I.S.A and other programs that will support the effective running of B.I.S.A 7. Preparing reports of B.I.S.A performance and presenting these to the weekly Bali Bersama Bisa Admin Ad Hoc Meeting 8. Oversee and amend the need for Policy & Procedures of all B.I.S.A Committees 9. Be the chief liaison between Bali Bersama Bisa Foundation & B.I.S.A Helpline Board to all employees and volunteers within the B.I.S.A services. 10. Maintaining a safe and comfortable workplace for all B.I.S.A committees and volunteers 11. Motivating, coaching and challenging team members to provide quality projects and advance their skill set 12. Overseeing productivity and efficiency levels and ensuring team members submit their progress within the deadlines 13. Resolving any challenges or conflicts between team members 14. Upholding the mission, vision and values of B.I.S.A 15. Building a budget with the team and managing it throughout the year or quarter 16. Listening to the needs of team members and requesting additional tools or resources for their needs 17. Learning goals and announcements, relaying them back to team members and answering any questions regarding this information 18. Establishing a relationship with team members and delegating tasks and responsibilities to team leaders they believe are best suited to complete them
PT Lim Siang Huat GroupSenior Sales Consultant
Nov. 2021 - Dec. 2023Bali, Indonesia1. To generate qualified business leads & contribute towards achievement of Company’s Revenue targets 2. Pitch for LSH Balindo products to the Prospective Clients across the geography. 3. Contact the Leaders of the Prospective Clients. 4. Adhere to Lead Generation targets on a monthly basis. 5. Use strong verbal phone communication skills to engage targeted executive contacts with strategic value propositions. 6. Generating reports to provide summary and detail activity information. 7. To Build and maintain a sales pipeline based on a highly targeted database.
PT Bali Tirta BhuanaOperations Manager
Aug. 2021 - Nov. 2021Bali, Indonesia1. Creates appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership. 2. Monitors and evaluates operations. Developing action plans to maximize center efficiency and supervises the implementation of improvements 3. Makes critical decisions for the modifications) of action plans to achieve target 4. Assure maintain the facility in a neat and clean condition and all equipment is kept in good working order. 5. Construct and submit timely and accurate reports on a daily/weekly/monthly or as required basis. 6. Maintains thorough familiarity and ensures compliance with state Standard Operating Procedures, Occupational Safety and Health and Current Good Manufacturing Practice (cGMP). 7. Keep informed of any irregularities within the center and provide action plans to improve and correct center deficiencies. 8. Investigates all unsafe situations and Situations/complaints. Develops and implements required corrective actions. 9. Review and monitor special projects for accuracy and timely completion. 10. Works with other related Department to achieve target operational and get involved into social community around Company area.
DFS GalleriaOperations Support Manager
Aug. 2013 - Aug. 2018Bali Province, Indonesia• Managing all KPI’s, monitor it daily, weekly, monthly, half year until full year achievement. • Maintain and monitoring all aspect of operational needs and collaborated with all team members to achieve the target. • Seek opportunities to improve operations, business processes, information technology, resources management and administration. • Manage the core businesses for the base operation in a safe and profitable manner consistent with company policies and requirements. • Directs operational activities throughout Operations Support Department to ensure the run of operations in such a way that will ensure corporate values are achieved Contract & Supplies Management • Manage contracted services within store, maintaining compliance with lease terms, local regulations and internal policies and budgets • Assess need for contracted services, liaising with Assistant General Manager (AGM) Operations on efficiency or savings proposals and recommendations • Under guidance of the AGM Operations, negotiate, formulate, review, monitor and terminate service level agreements / contracts in line with business need and demand, ensuring cost effectiveness, minimized financial liabilities etc. • Liaise with building management to ensure standard leasing agreements are maintained as necessary • Manage accounts payable process for the location • Source and manage location office related supplies in a cost effective way that meets operational needs. • Manage Purchasing Orders (PO’s) for location equipment, services, store supplies and resources from internal and external parties such as packaging, staff uniform orders and supplies, furniture and fixtures
SM BaliTourBusiness Owner
Jul. 2010Bali Province, Indonesia1. Build and lead a business that aims to create innovative tour packages and all requirement of holiday for international travellers in Bali 2. Business Vision & Strategy 4. Ensure the business vision that aligned with the company‘s vision 5. Build & update business models and strategic assumptions Business Execution: - Validate business models & test strategic assumptions - Manage Objectives & Key Results for the whole business (product, marketing, finance..etc) - Direct product & marketing strategies. - Oversee, monitor and support for the product & marketing teams to achieve the Objectives - Build relationships and collaborate with tourism activities vendor - Manage P&L & Cashflow of the business Build & manage a team of Product, Marketing, & Business Development - Culture building, team coaching
PT Coca-Cola Amatil IndonesiaKey Account Manager
Apr. 2010 - Jul. 2013BaliNusa• Managing all KPI’s, monitor it daily, weekly, monthly, half year until full year achievement. • Created ABP (Annual Business Plan) from planning, executing, controlling and evaluation. • Breakdown sales volume for all sales representatives on each Sales Office at BaliNusa operation. • Created contractual agreement for all strategic and valuable customers for business development. • Deliver goodwill to all strategic and valuable customers. • Maintain and monitoring all aspect of operational needs and collaborated with all team member to achieve the target. Responsibilities and Duties – Leads and motivates the sales team to achieve sales target – Target oriented, conducting market research and survey to develop sales program and strategy – Responsible for the detail market information such as : pricing and product's specification from competitor, trend and market condition, sales growth, customer’s requirements, and business opportunities. – Conducts assessments of the products, market and competitive activity and recommends for the marketing/promotional plans – Developing STANDARD OPERATING PROCEDURE (SOP) for sales team and incentive program and monitoring the implementation – Developing customer data base and key account management system to give the best service to all customers and maintaining good relationship – Make a new innovation to achieve the company’s target and reduces unnecessary costs – Make regular reports to the leader
PT Indo ServicePersonnal Assistant
Oct. 2008 - Apr. 2010Managing and controlling regarding owners direction Manage collaboration with all team Manage the Executive Office Assist the Office Manager in establishing, maintaining and updating of filing and documentation system, recruitment process and handling small amount of petty cash Have access in computer applications, email and internet
The Ubud Village Resort and SpaRestaurant Supervisor
Jun. 2007 - Sep. 2008• Support store operations by recognizing and reinforcing individual and team. • Communicates clearly, concisely, and accurately in order to ensure effective store operation. • Maintains regular and consistent attendance and punctuality. • Responds to immediate store needs by utilizing external resources such as staff & asset protection, Human resources food and beverage. • Engages in conversation with customers to understand customers needs and the need of the community in which the store lives. • Develop relationships with the team of staff on shift by understanding and addressing individual motivation, needs & concerns. • Accountable for the store performance ( sale and cost ) • Responsible for conducting the month – end store inventory. • Accountable for reviewing all daily reports including all void & return transaction, good receipt during their scheduled shift in accordance with company policy & procedure. • Responsible for proper handling of expired item in line with the guidelines provided by the company.
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