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Work Background
State of TennesseeTraining Officer II
Aug. 2023 - Oct. 2024Chattanooga, Tennessee, United StatesTapped for role during organizational transition towards modernization, assisting entire department of Human Services in recalibrating training structure and training delivery system. Facilitated Training-for-Trainer sessions to equip learning facilitators with necessary knowledge in delivering learning content. Spearheaded curriculum development and material creation for Vocational & Rehabilitation branch in alignment with evolving division/program policies. Formed engaging virtual learning materials, including interactive learner activities and readily accessible digital resources. Offered constructive feedback on existing and newly developed learning curricula for content accuracy, relevance, learner engagement, and innovation. ► Orchestrated 90-day change management initiative to modernize digital training content and certify compliance with Web Content Accessibility Guidelines (WCAG) as mandated by US Supreme Court to mitigate legal risks. ► Transformed onboarding process for the Vocational & Rehabilitation branch by consolidating disparate training systems into unified, standardized approach accessible through Learning Management System (LMS). ► Modernized outdated training and documentation developed in 1980s for Tennessee Business Enterprises program, which empowers individuals with visual disabilities to operate personal businesses.
WalmartAcademy Team Lead – Promotion
Jan. 2017 - Oct. 2021Ooltewah, TennesseePioneered Academy training program as first region selected due to store's exceptional performance metrics, including leading sales growth, lowest employee turnover, and highest customer satisfaction rating. Elevated training standards across key operational areas, encompassing general HR, finance, procurement, inbound and outbound receiving, truck scheduling, and safety to enhance associate skills. ► Engineered company-wide training program for automotive departments, addressing costly repairs up to $300K monthly for high-volume stores, reducing repair costs and stimulating service quality. ► Directed training for over 300 managers along with subordinates, bolstering passing rate from 80% to 99% during tenure and projected to maximize long-term employee engagement by 20%, contributing to cost savings. ► Served as Project Manager, bridging communication between store, market-level, and Corporate Managers, achieving timely completion of all projects, including 5 complete store overhauls with budgets upwards of $3M.
WalmartClaims Manager – Promotion
Aug. 2014 - Jan. 2017Transitioned to back-of-house function, encompassing invoicing, receiving, and vendor payment processing while placing efficient workflows for interfacing with shipping carriers, including UPS and FedEx. Expanded claims management function by becoming first within organization to directly manage claims processing for 5 stores. ► Structured environmental and safety compliance initiative to mitigate risk of federal fines (ranging from $10K to $100K per incident), preventing an average of 5 oil, chemical, and Hazmat spills/leaks each week. ► Led initiative that drove 400% growth in outbound claims processing productivity, assisting in processing of $1M in claims daily across 5 stores via training staff on efficient claims handling procedures. ► Uncovered $10K in monthly losses due to theft and associated with Accounts Payable to recognize instances of organized retail crime, safeguarding high-value items and tracing stolen merchandise to illegal resale operations.
WalmartDepartment Manager
Mar. 2013 - Aug. 2014Promoted to Department Manager from Associate, demonstrating strong leadership potential and consistent high performance to lead and develop a team of 8+ associates. Nurtured customer-centric environment by evaluating weekly department goals and organizing regular team meetings to discuss performance and solicit associate feedback. ► Modernized sales training program for electronics department, equipping associates with in-depth product knowledge on electronics and cell phones, driving 20% year-over-year sales growth. ► Streamlined inventory management, minimizing overstocked holding inventory by 74%, producing additional space for other departments, and boosting overall inventory flow. ► Reduced new hire turnover (associates resigning within 7 days) from over 90% to 15% within 2 years via recommending weekly associate engagement sessions, including individual meetings with each associate.
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