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Work Background
AcadiaAccount Manager at Digital Marketing Platform
Mar. 2022 - Feb. 2025Atlanta, Georgia, United StatesManage and maintain thirteen SMB client accounts by providing updated reports on search engine rankings, website traffic, conversions, and revenue that reflect the marketing campaign
Led four clients through expansion, adding on different services such as SEO, CRO, Analytics or approval to go from managing one departments SEO to the whole corporation. Managed $1.2M client retainer in media and SEO, delivering data-driven insights and campaign strategies
Work closely with the internal teams, maintaining continuous knowledge of project status by conducting weekly audits to identify potential issues or opportunities within the related project
Communicate the client’s goals and represent the client’s interest to internal SEO, paid digital media, website development, and organic social implementation teams
Liaise between the client and internal analyst to create dedicated team input and set proper client expectations
Oversee all deliverables until process completion to ensure that client expectations meet the quality standards
SCSProject Manager
Aug. 2020 - Mar. 2022Atlanta, Georgia, United StatesCreated and managed project timelines between mid-market clients and employees for digital marketing efforts, development projects, and new business opportunities ranging from paid media, SEO, strategy, design, and development
Manage the full project lifecycle, from initiation to closure, projects while identifying, assessing, and mitigating project risks and issues.
Act as point of contact for mid-market clients alongside the Account Manager, leading standups and setting expectations for deliverables, timelines, and next steps related to digital marketing campaigns and development projects
Work closely with the CEO, CSO, CCO to develop new business opportunities for the pipeline. Collaborated with the CCO to strategize and address clients creative needs. Managed employees’ schedules consistently throughout the day to ensure projects stayed on time and budget while providing weekly reports on project health and pacing
Served as the line of communication for the team while overseeing multiple project campaigns with specific start and due dates
Cross-collaborated with multiple internal departments to brainstorm innovative ideas and creative ways to continue to achieve clients’ business KPIs and forecast predictions
Led preparation for mid-market client’s monthly calls, weekly standups, and quarterly business reviews with stakeholders
Basil MeMarketing Coordinator
Feb. 2018 - Feb. 2025Atlanta, Georgia, United StatesCollaborates closely with the Founder/Owner to develop and execute strategic marketing plans for seasonal product launches, ensuring alignment with overall business goals.
Assist in developing ideas and coordinating the production of content such as social media posts, videos, and blog write-ups
Actively participates in Marketing and Revenue Leadership team meetings, contributing to strategy discussions, decision-making, and campaign execution.
Analyzes and tracks key performance metrics, including revenue predictors, lead/traffic sources, cost per lead, and conversion trends, to optimize marketing efforts.
Manages relationships with operators and vendors, establishing clear expectations and fostering strong, collaborative partnerships.
Maintains and updates historical data on advertising and sales performance, organizing insights by product category to inform future marketing strategies.
Monitors social media and customer feedback, providing recommendations and strategies to enhance brand reputation and engagement.
Sweet Auburn SeafoodOperations Manager
Feb. 2016 - Jun. 2020Atlanta GaManaged daily restaurant operations, ensuring seamless service, efficiency, and customer satisfaction.
Supervised and coordinated staff schedules, overseeing shift operations to maintain optimal workflow.
Hired, trained, and mentored team members, fostering a high-performing and customer-focused work environment.
Developed and implemented marketing strategies, promotions, and special events to boost sales and guest engagement.
Analyzed financial reports, controlled costs, and optimized inventory management to maximize profitability.
Ensured compliance with health, safety, and sanitation regulations to uphold quality standards.
Built strong relationships with vendors and suppliers, negotiating contracts to improve cost efficiency.
Monitored customer feedback and online reviews, addressing concerns promptly to enhance guest experiences.
Introduced new menu items and updated existing offerings based on market trends and customer preferences.
Led team meetings and training sessions to improve service standards and operational efficiency
BSR Overbrook ApartmentsLeasing Agent
Oct. 2014 - Apr. 2015Little Rock, Arkansas, United StatesManaged the full leasing process, including preparing and executing lease agreements for new and renewing tenants.
Conducted property tours and effectively communicated features, pricing, and leasing terms to prospective renters.
Proactively generated leads through cold calling, email outreach, and community networking, consistently meeting or exceeding monthly leasing quotas.
Developed and maintained strong relationships with prospective and current tenants to drive resident retention and satisfaction.
Collaborated with local businesses and community partners to market BSR Overbrook, increasing brand awareness and foot traffic.
Coordinated move-in and move-out processes, ensuring units met quality standards before occupancy.
Assisted with property management tasks, including handling maintenance requests, resolving tenant concerns, and ensuring compliance with leasing policies.
Using property management software, maintained accurate records of tenant applications, lease agreements, and financial transactions.
Supported marketing initiatives by creating promotional materials, organizing resident events, and managing online rental listings.
University of Arkansas at Pine BluffAdvisor’s Aid/Certified Tutor
Feb. 2011 - Apr. 2012
Vector ServicesSalesman
Jun. 2010 - Aug. 2010 Call and book different appointment’s with customers Display a demonstration of the products
Book customer’s orders
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