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Work Background
Oi HealthDirector of Client Implementation and Application Support
Nov. 2024United StatesResponsible for overseeing the successful deployment, client onboarding, and ongoing application support for the company’s healthcare decision support systems. Lead implementation projects, manage application support, and ensure high data quality and user satisfaction. Lead teams that provide project management, helpdesk services, and data management, supporting both internal teams and clients to achieve smooth and efficient service delivery.
Oi HealthSenior Implementation Manager
Mar. 2018 - Nov. 2024Manage implementation of healthcare financial decision support software. Oversee and support multiple implementation projects. Review external clients' product demands, develop project plans and ensure that implementations are completed on time, within budget, and meet client expectations. Provide pre-sales demonstration support and assist in scoping projects or developing proposals. Ensure that project milestones and goals are met. Delegate tasks to analysts on project team and ensure accuracy and completeness of work. Gather requirements for future software enhancement requests and communicate those to executive team for prioritization and road mapping.
Oi HealthSenior Decision Support Analyst
May. 2013 - Mar. 2018Provide product application support. Support client implementations. Understand and analyze client data to ensure successful product implementation. Review system reporting to ensure data integrity and alignment to client provided data. Review and assist with resolution of client reported issues. Test fixes and system features to ensure minimal disruption of client implementation. Analyze client financial data to assist hospital financial leaders with decision making and data integrity. Key contributions:
• Assist in the creation of client based product application help screens
• Provided labor and financial analysis support for quick turnaround client implementation
Tucson Medical CenterSenior Financial Analyst
Jun. 2011 - May. 2013Tucson, Arizona AreaPromoted to assume greater responsibility of the organizational annual budget process, as well as increased management and oversight of the budgeting systems, reporting and analytics. Working with directors and departmental managers, develop annual budgets and monthly productivity standards. Provide key performance reports to the organization to understand and address productivity variances and monthly budget variances. Act as liaison between the information systems group and finance to address system needs and reporting issues. Assist directors in researching and analyzing trends in expenses in order to explain ongoing budget variances. Report to the executive team in order to highlight: hospital financial performance, market share, and personnel productivity performance. Create return on investment analysis for new capital projects and new service lines. Key contributions:
•Developed and implemented reporting for executive leadership to rapidly understand variances occurring during the budgeting process and more quickly pinpoint areas of concern within departmental budgets.
•As the finance liaison to the hospital growth team, created metrics to measure success of growth initiatives.
•Implemented process improvements for reporting to reduce the overall time taken to prepare monthly reporting and increase speed of delivery to the organization.
Tucson Medical CenterFinancial Analyst
Jun. 2011 - Nov. 2011Tucson, Arizona AreaProvide support to non-clinical directors with budget variances and productivity variances. Research and analyze expense variances in monthly and year end departmental financial results. Prepare daily volume reports, bi-weekly productivity reports and monthly financial reports hospital wide. Collect bi-weekly and monthly statistical performance data from departments. Write and distribute reports within Business Objects to meet hospital and directors’ analytical needs. Maintain and administer financial databases within the financial reporting software. Key contributions:
•Implemented improved daily volume reporting process using Access to speed up preparation and delivery of reports.
•Developed standardized market share reporting for executives and directors within the organization.
•Provided financial support, analysis and business plan preparation for new product service line for outpatient services
Dell, IncAssociate International Program Manager
Nov. 2006 - Feb. 2010Assist with transition from third party vendor program management to Dell managed program. Lead pricing analysis for Latin American funding sources. Perform subsidy and discount analysis of various financing promotions. Develop and implement regional segment level reporting in order to demonstrate OPEX impact of payment products. Forecast impact to segment P&L of payment products and provide recommendations to finance and sales teams. Ensure regional consistency in processes and procedures related to leasing and financing. Key contributions:
Created and implemented process to request and track subsidy and delayed funding requests.
Reduced lease related revenue deferrals by $13MM in Mexico over a three quarter period by working with accounting, finance, collections, and order processing to implement new process.
Key team member on project to reduce OPEX by $3MM for the Latin America region from FY09 to FY10
LGI Financial SolutionsLatin America Sales and Operations Manager
Dec. 1996 - Nov. 2006Promoted to improve vendor relationship, increase revenue, and expand product offerings and country coverage. Managed segment P&L with responsibility for controlling employee costs, headcount allocation, marketing and promotions. Measured and reported segment performance to executive management. Developed monthly, quarterly, and annual budgets and sales forecasts. Implemented new programs and products designed to increase demand for leasing and financing solutions. Led routine training sessions designed to increase understanding by Dell sales of leasing and financing. Analyzed processes and procedures within the Latin America and Mexico segments in order to increase efficiency, reduce DSO, and improve interactions with Dell.
LGI Financial SolutionsSenior Operations Consultant
Dec. 1996 - Nov. 2006Promoted to assist with fraudulent account clean up, improve accuracy in document packages, and reduce errors causing funding delays. Validated rates, payments, terms, and contract conditions matched with funding source requirements and approval. Verified point spreads and commissions were correct and matched funding agreements. Key contributions:
Working with direct manager, reduced company's fraud exposure from $3MM to $300K by identifying root cause, improving processes and controls, and developing a checklist system for entry level team members.
Consistently exceeded 90% accuracy target for funding packages.
LGI Financial SolutionsLeasing Sales Representative
Dec. 1996 - Nov. 2006Prepared lease proposals and responses to Requests for Proposal. Reviewed customer financial statements to determine correct lease pricing. Determined subsidy required to reduce lease rates. Negotiated lease rates and contract changes and amendments. Supported vendor sales teams. Key contributions:
Achieved 100% or greater attainment of targets.
Selected to launch three on-site vendor accounts.
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