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Work Background
Internal Revenue ServiceNational Director of Unified Communications in User & Network Services
Jun. 2023Washington DC-Baltimore Area & Omaha, NE Reports to the Associate CIO, User & Network Services directing 250+ staff while governing a budget of $50M. Oversees the development, OPS, and support of all IRS unified communications services for 100K+ employees across 500+ locations.
▪ Establishes policies and procedures governing the allocation and use of technical facilities, assessing system effectiveness, and maintaining the IRS Technology & Unified Communications standards.
▪ Administers executive leadership for HR and human capital, including establishing and maintaining policies, training development, and defining strategic priorities for global personnel in the U.S., Puerto Rico, and Guam.
CATCH IntelligenceCyber Security Architect III
Mar. 2023 - Jun. 2023Omaha, Nebraska, United StatesPlans and designs security solutions and capabilities that enable the organization to identify, protect, detect, respond, and recover from cyber threats and vulnerabilities. Defines and develops security requirements using risk assessments, threat modeling, testing, and analysis of existing systems. Develops security integration plans to protect existing infrastructure and to incorporate future solutions. Designs action plans for policy creation and governance, system hardening, monitoring, incident response, disaster recovery, and emerging cybersecurity threats. Utilizes a variety of security information and event management (SEIM), data loss prevention (DLP), intrusion prevention systems (IPS), and other tools in designs. Partners with stakeholders to encourage the adoption of security-compatible software designs and best practices. Keeps abreast of the latest intelligence from law enforcement and other sources of cyber threat information.
Code Black TechPresident of the Board of Directors
Dec. 2021 - Dec. 2023Omaha, Nebraska, United StatesOur Mission: We are committed to helping our community become equipped, empowered, and connected. Equipped for their professional role, empowered to become thought leaders, and become connected to us and other supportive communities. Our Vision: To empower and make an impact on people of color in our community.
Rooted Synergy GalleryFounder
Apr. 2021Omaha, Nebraska, United StatesAllow me to introduce you to Rooted Synergy Gallery – an art gallery focused on growing roots in the community…together, through art.
Code Black TechInstructor
Mar. 2020 - Jan. 2023Omaha, Nebraska, United StatesDeliver high energy CompTIA certification course using CompTIA material while incorporating real world scenarios to ensure students are working toward course objectives and completing their online learning lessons and labs Educate students how to use their CompTIA online learning products through CertMaster and Canvas Actively engage with students throughout the course using effective instructional methodologies Inspire and drive students to finish their coursework, establish and actively participate in office hours Ensure that students are registered for their certification exam prior to the course’s completion and maintain precise student records throughout the duration of the course Adhere to CompTIA’s Instructor Standards and Guidelines
ICE Technologies | Now a part of Anatomy ITChief Information Officer
Aug. 2019 - Nov. 2020Omaha, Nebraska, United StatesConducts Periodic Business Reviews
Ensure technology will continue to support business initiatives
Analyze/evaluate workflow
Anticipate expenditures
Identify risks
Provides Ongoing Management Assistance
Annual budgeting input
Vendor Invoice/Bill reviews
Vendor contract management and negotiation support
Comprehensive vendor management
Delivers Technology Advisory Services
Emerging technologies
Product evaluations
Workflow analysis
Solutions design and architecture
Cost/Benefit analysis
Smart Cities LABSmart Cities Lab Steering Committee Member
Jan. 2018 - Nov. 2020Greater Omaha AreaThe Smart Cities Lab is ten lighthouse cities committed to leading a revolution in urban mobility. The Lab serves as a dynamic hub to: Leverage the talent, vision, and commitment of America's cities to drive economic growth and social equity. Accelerate the adoption, scaling, and replication of new mobility solutions. Invest in solutions to stubborn urban challenges through public-private partnerships.
CAROLES HOUSE OF HOPEPresident Of The Board Of Directors
Dec. 2017 - Jan. 2023Greater Omaha AreaCarole's House of Hope is designed to provide hope and healing for mothers and their children through innovative programs and services that promote self-sufficiency and independence.
Association of Community College TrusteesNational Diversity, Equity & Inclusion Committee Member
Nov. 2017 - Jan. 2020Washington D.C. Metro AreaThe Diversity Committee ensures leadership for the involvement of historically underrepresented diverse populations within the governance activities of ACCT. It promotes respect for and acceptance of diverse individuals and promotes awareness and educational opportunity for underrepresented populations. It advises the ACCT Board by strengthening the links with the minority membership, identifying issues that require member input, and recommending strategies to gather input
Technology Consulting SolutionsFounder & Director of Technology
Jul. 2017Greater Omaha Area● Deployment of a Managed Services Provider (MSP) practice for Small and Medium sized
businesses.
● Use of Project Management best practices. Completing PMP Certification.
● Develop key partnerships with industry leaders and Subject Matter Experts(SME) to align internal
goals and process with best practices for each industry vertical served.
● Incorporate data collections, reporting and decision making based off Business Intelligence data.
● Partner with marketing firms to incorporate technology initiatives into micro-branding and
road-map development services for clients with rapid growth and strategic goals utilizing best of
breed industry practices.
● Technical-writing of documents for internal and external projects would including Case studies,
assessments, project plans, roadmaps, training and marketing materials.
● Identify through thorough assessments with detective strategies for Cyber Security consulting and
compliance with a focus on hybrid cloud solutions on international and domestic platforms.
● Introduced use of security metrics to mitigate vulnerability by analyzing historical threats,
addressing risks/gaps/violations and implementing improved protocols. Focused to compliance
requirements.
● Develop workflows for Business Process Improvement to gain efficiency centric to internal and
external collaboration and productivity.
● Build trusted advisor partnerships with clients as a consultative role as a CIO or SME to augment
gaps in technology and management leadership.
● Keynote and presenting member at over 6 events around technology. Topics include: BYOD, Collaboration, Compliance, Cyber Security, Business Continuity & Disaster Recovery,
Organization Excellence, Process Improvement & Assessments, Productivity, Research &
Development and Technology Innovation.
Literacy CenterVice President Board Of Directors
Jan. 2017 - May. 2018Greater Omaha AreaThe Literacy Center was founded in 1970 by a librarian who wanted to help adults improve their literacy skills. For over 40 years, the Literacy Center has provided one-on-one instruction using volunteer tutors that are oriented and trained in the phonics-based Laubach curriculum.
Today, The Literacy Center’s programming is broader and has expanded to meet the changing literacy needs of our community.
We continue to provide free services to help adults improve their reading abilities so they can read to their children, read doctor’s instructions, and the words on the cash register at work.
We’ve added small classroom instruction and incorporated new programming in English as a Second Language to meet the demands of immigrants and refugees. The GED program helps students earn their diploma so they can get a better job, get into the trades, or continue their education. We emphasize and integrate technology literacy into the classroom and have a dedicated computer lab, because technology is a part of our daily lives from banking to applying for a job.
It’s more than learning how to read a book, it is learning for economic self-sufficiency. Our mission is to empower adults and families by helping them acquire the literacy skills and practices to be active and contributing members of their communities.
Metropolitan Community CollegeVice-Chair District 2 Governor
Nov. 2016 - Dec. 2020Greater Omaha AreaThe Board of Governors at Metropolitan Community College is composed of 11 members elected to four-year terms. The members represent five districts, with one member at large. The board governs the College, sets policy, approves the budget and sets the local College tax levy. Metropolitan Community College delivers relevant, student-centered education to a diverse community of learners. Metropolitan Community College offers quality, affordable education to Dodge, Douglas, Sarpy and Washington counties, providing a learning environment where students can thrive and reach their academic goals. Whether a student is looking to further their education, take a professional development course or begin anew, our flexible scheduling, affordable costs, transferable credits and career services can give one the tools needed to reach dreams.
City Sprouts - OmahaVice President Board Of Directors
Jan. 2016 - May. 2018Greater Omaha AreaSince 1995, City Sprouts has been combating the food desert in North Omaha by maintaining community gardens, creating demonstration plots, providing educational resources, and establishing an urban farm. We work with Omahans to build local food systems, improve community health, empower neighborhoods, and strengthen economic viability and sustainability.
RSM US LLPConsulting Services Infrastructure Manager
Oct. 2015 - Jul. 2017Greater Omaha AreaHelping your business achieve specific business goals and address issues affecting productivity, data storage, application delivery, telecommunications, security and more. Whether you need to implement a new IT environment, migrate from a legacy platform or transform your current system capabilities, our consultants will ensure your technology is optimized to support your business as it grows. Services include:Network Design, Implementation and Support, Managed Services – IT-Vision, Storage and Recovery, Server Virtualization, Desktop/Application Delivery, Unified Communications and Mobile Computing, Infrastructure as a Service (IaaS).
TRANSIT AUTHORITY OF OMAHAChairman Of The Board Of Directors
Jan. 2010 - Mar. 2020Omaha, NebraskaMetro is responsible for the operation of fixed route, express / commuter bus downtown weekday rush hour and Americans with Disabilities Act Complementary Paratransit Service within the city limits of Omaha, Douglas County, NE.
q(3) systemsFounder and Director of Technology
Jun. 2008 - Dec. 2015Omaha, NebraskaWe are a Midwest based Information Technology consulting company, providing Managed Services in: Network/Tech Support (remote & on-site), Graphic & Web Design, Email & Web Site Hosting, Cloud Computing.
Harbinger PartnersNetwork Engineer
Nov. 2005 - Jul. 2008Omaha, Nebraska, United States• Collaborate with the engineering team to design scalable and reliable broadband networks based on various vendors' equipment.
• Develop network architecture and IP address schemes to meet the broadband provider network's performance, capacity, and reliability requirements.
• Configure, deploy and integrate network equipment from L2/L3 switches, core/edge/aggregation routers, firewalls, and other transport-related equipment in accordance with industry standards and best practices.
• Perform continuous monitoring, optimization, and troubleshooting of broadband networks to maximize performance, network efficiency, and reliability by resolving issues and security vulnerabilities in a timely fashion.
• Collaborate with vendors and tenants to troubleshoot complex network issues to resolution and provide Root Cause Analysis to reduce possible impacts in the future.
• Document network designs, configurations, and methods of procedures to reduce reliance on OEM support.
• Creating a sense of ownership for the network, our customers, and our business partners.
• Perform special projects related to acquisitions and/or migrations of services.
Linoma SoftwareInformation Technology Specialist
Sep. 2003 - Oct. 2005Omaha, Nebraska, United StatesProvides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs Installs software, updates, and upgrades on the computers and workstations on the network Drives hardware delivery and setup; customize systems for unique end user needs Analyzes, tests, and debug computer systems Offers laptop/desktop break-fix assistance and remote desktop support Supports operating systems, applications, security services, and hardware issue resolution for users Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN) Works with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changes Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction Performs data transfer and manages imaging operations Reports to users and management on status, resource needs, and projected outcomes of service tickets Provides end user training and education Act as a technical resource for information technology support specialist
Qwest Communications International, Inc.Customer Service Specialist
Sep. 2002 - Sep. 2003Omaha, Nebraska, United StatesIdentify and pursue new business opportunities for business phone systems, with a focus on hosted services and on-premises PBX systems. – Prospect and qualify potential clients through cold calling, networking, and other lead generation activities. – Conduct product presentations and demonstrations to showcase the features and benefits of our phone system solutions. – Collaborate with the sales team to develop customized proposals and quotes tailored to the needs of each client. – Build and maintain strong relationships with clients, understanding their business requirements and providing solutions to meet their communication needs. – Negotiate contracts and close sales to achieve and exceed sales targets. – Stay updated on industry trends, competitive offerings, and new technologies related to business phone systems.
West CorporationQwest Business Voice Management Support
Aug. 2000 - Sep. 2002Omaha, Nebraska, United States• Receive, coordinate, resolve, customer questions, concerns, requests
• Updating and documenting all client interactions
• Track and review reports as needed
• Review new customer paperwork, resolve any issues
• Monitor porting emails including escalations and ensure members are taken care of within 24 hours
• Monitor team chats to ensure any questions or concerns are addressed in a timely manner
• Pre-provision phone service prior to technician arrival
• Process disconnects in RPX as needed
• Reach out to members to gather port information and provide ETA on installation
• Create work orders and submit port requests
• Provide members with updates on port requests and ensure account information is accurate
• Schedule appointment once confirmation is received to port the number from the other provider
• Resolve any tickets in a timely manner assigned to the porting & provisioning department
• Communicate with the MSR team and technicians to ensure customer expectations are met
• Assist other agents on the team as needed
• Other tasks assigned by supervisor
The Wendy's CompanyAssistant Manager
Aug. 1999 - Jul. 2000Springfield, Ohio, United States• Overseeing restaurant’s daily operations
• Maintain day-to-day financial controls
• Create and manage staff schedules
• Interview, hire, train and write-up staff
• Oversee coaching, counseling and developing staff and managing team relations.
• Exercise proper food handling, equipment maintenance and facility management
• Ensure health and safety inspections and standards are met
• Set the tone for the fun, family environment in the restaurant
Johnson County, KS GovernmentCirculation Clerk
Aug. 1998 - Aug. 1999Shawnee, Kansas, United StatesCirculation clerks specialize in our materials handling processes by efficiently and accurately discharging, sorting, organizing, and maintaining our collection They also provide customer service at drive thru and curbside pick-up locations by checking out material to patrons and providing basic account services Circulation clerks at all locations provide internal customer service to library staff Circulation clerks also assist in controlling the building while on the public floor by enforcing the patron code of behavior discharges, sorts and processes materials; Prioritizes workflow in collaboration with circulation team; Follows Mismatched Items procedure, pulls expired holds and ensures send item list is processed; Organizes carts based on shelving rules and shelves materials according to established standards; Redistributes materials according to guidelines from the Collections Department Contributes to discussions on the development of a more efficient materials handling system for the Library Shelves Materials Completes shelf reading and inventory assignments; Corrects shelving errors, straightens shelves, shifts materials for easier access and returns items with labeling errors; Ensures the collection is properly maintained, weeds collection based on Collections Department guidelines and identifies items in need of repair or relabeling; Merchandises the collection through displays, face-outs; Completes opening and closing procedures, boxes donations, discharges materials, processes holds, empties book drop(s) Works with supervisor, subject matter experts and Learning & Development to identify training, development and growth opportunities and requirements; Engages and looks for value in all coaching and learning opportunities; Acquires and applies knowledge and skills gained
City of OmahaComputer Specialist
Aug. 1997 - Aug. 1998Omaha, Nebraska, United StatesOrganized and managed the first personal computer public use program for the Downtown Public Library. Scheduled public use of various computer programs from games, typing lessons, resume creation, setup internet email accounts, and printing needs for hobbies and job interviews.
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