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Work Background
Cerebral Palsy AllianceDonor Acquisition Manager
Jan. 2025
Cerebral Palsy AllianceDonor Acquisition Coordinator
Nov. 2022 - Jan. 2025
Syngenta Australia and New ZealandCustomer Marketing Manager
Jul. 2021 - Oct. 2022
The Zoo RepublicSenior Account Manager
Jan. 2020 - Jul. 2021The merger of Creative/Digital Step Change departments with The Zoo Republic completed mid-January 2020. The Zoo Republic took on the same tenure and titles from Step Change.
Step ChangeClient Success Manager
Dec. 2019 - Jan. 2020Sydney, Australia• Led a review of the agency’s processes, and implementing improvements to promote better efficiency and foster healthier inter-departmental communication. Through systemising account management across all client projects, budget efficiencies were improved and training for new employees was strengthened. • Supported positive mental health in the workplace, through nomination to the Mental Health and Wellbeing Committee. Key Duties • Identifying opportunities and deepening relationships with Step Change’s key group of high value and high potential clients • Management of junior members of the team (Client Success Coordinator, Strategy Coordinator) and Interns. • Engaging prospective clients through the sales journey, including qualifying, writing proposals/estimates and closing the sale • Coordinating roll out of business and marketing strategy plans within set timelines and budgets • Maintaining relationships with key decision makers in businesses from Managers to C-Suite
Step ChangeSenior Client Success Executive
Feb. 2019 - Dec. 2019Sydney, Australia
Step ChangeClient Success Executive
Dec. 2017 - Feb. 2019Sydney, AustraliaThe Client Success Executive role involves the service and nurturing of key groups of high value and high potential clients. • Relationship enrichment and overall client management • New business development • Liaising with strategy, creative and digital departments to ensure seamless client transition and relationships • Systems development for client management – including client relationship mapping, dashboard implementation and support for client relationship management • Client service: anticipating needs, spotting opportunities and writing briefs and proposals
Step Change: Strategy, meet creativityStrategy Executive
Mar. 2017 - Dec. 2017Sydney, AustraliaWe work directly with business owners and leaders across strategy, marketing and leadership. We have 100+ clients every year ranging from Sony Pictures to startups, from maternity wards to funeral homes and everything in between. Responsibilities - Playing an active part in client strategy workshops including developing and presenting original ideas direct to client - Writing strategy documents (following workshops) ensuring ideas and analysis are communicated powerfully and accurately - Briefing creative teams to execute on ideas and concepts generated in client workshops - Primary day-to-day client contact
Step Change: Strategy, meet creativityAccount Executive
Jul. 2016 - Mar. 2017
Step ChangeMarketing and Business Strategy Intern
Feb. 2016 - May. 2016
Manly Golf ClubFunctions Supervisor
Oct. 2014 - Dec. 2016Manly, NSW
Manly Golf ClubAdministrative Assistant
Jan. 2012 - Sep. 2016Manly, NSW
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