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Work Background
Columbia University Irving Medical CenterInformation Technology Project Manager
Nov. 2017 - Jun. 2018New York, New York, United States• Lead IT support project manager for Columbia School of Nursing’s “Helene Fuld Health Trust" Simulation Center
• Led investigations in response to reported issues by direct stakeholders of the simulation lab • Evaluate potential risks and find solutions to them in a timely manner
• In depth analytical report of the state of the simulation lab to CIO
Columbia University Irving Medical CenterInstructional Technology IT Project Coordinator
Jul. 2012New York, NY• Project Coordinator and Manager of Departmental Projects
• Liaison between stakeholders, Directors, Executive Management, and Classroom Technology Management Department
• Close collaboration with Server Support, Desktop, Network Security, and CORE Networking Department to successfully execute and complete projects effectively and timely
• Manage colleagues to hit project deliverables • Project: Supervised all IT projects are handled on time to resolve all outstanding technical issues for “Helene Fuld Health Trust” Simulation Center
• Project: “LaptopsAnytime” Laptop Kiosk Vending Machine setup, installation, on-boarding of long-term management policy
• Project: Refined & improved processes & policies for faculty, administration, and other stakeholders to request, manage, distribute, organize & access their lecture recordings
Columbia University Medical CenterTeam Lead - Help Desk Technician
Jul. 2007 - Jul. 2012New York City Metropolitan AreaCUMC IT * Responsible for training new technicians and transition into position, liaison between staff and management, takes on escalations of unresolved/difficult incidents. * Resolves Incidents and requests from end users by phone, email, and remote assistance
T-MobileTier 2 PDA Technical Support Representative
Apr. 2006 - Jun. 2007Allentown, Pennsylvania, United StatesProvide customers with 2nd line of technical support for PDA / Blackberry and network issues * Apply knowledge of wireless telecommunications * Establishing system configurations with VPN and Exchange Servers while using carrier class enterprise software systems
Kutztown University Residential NetworkHelp Desk Support Technician
Aug. 2003 - Dec. 2005Assisted students of Kutztown University with establishing a network connection. * Cleared viruses, worms, spyware or anything harmful connected to the network off of student's PC's * Assisted students with any computer lab technical issues
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Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore