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Work Background
Tísbe Co.Founder & Head de Produto
Jan. 2025BrazilI’m the founder of Tísbe Co., a startup born to challenge and reshape leadership practices.
We’re building a product that transforms 1:1s and development plans from rigid routines into living, human-centered experiences. Tísbe is more than a tool — it’s a call for conscious, practical, and courageous leadership. Key initiatives:
- MVP development guided by Lean Inception and real user journeys;
- Active research with leaders, HR professionals, and team members;
- Branding, positioning, and early adopter validation;
- Manifesto creation and visual identity building.
Conta BemolQuality Assurance Manager
Nov. 2023 - Apr. 2025Manaus, Amazonas, BrazilI lead a team of 14 professionals, fostering a high-performance culture focused on technical excellence, continuous improvement, and sustainable deliveries. My role centers on defining and executing quality and reliability strategies aligned with business goals. Key responsibilities and contributions:
- Defined the overall Quality Engineering strategy, including technical standards, acceptance criteria, automation, and the integration of SRE and observability practices.
- Managed the QA team with a focus on both technical and behavioral development through continuous feedback, close support, and strategic Individual Development Plans (IDPs).
- Implemented performance and efficiency metrics (such as lead time, throughput, and test coverage), driving predictability and process maturity.
- Oversaw team capacity and performance to ensure optimal resource allocation and consistent value delivery.
- Acted as a bridge between engineering and business stakeholders, ensuring alignment between product vision and quality expectations.
- Collaborated on the definition of SLOs and failure mitigation strategies, improving the resilience of systems in production. Key achievements:
- Reduced incident response time and increased system reliability.
- Improved operational efficiency and overall quality maturity.
- Developed and deployed a metrics dashboard to track efficiency, coverage, and progress of the automation initiative.
- Strengthened a data-informed engineering culture focused on continuous improvement and value delivery.
SicrediQuality Engineer Leader
Jan. 2022 - Dec. 2024Porto Alegre, Rio Grande do Sul, BrazilLed the Quality Engineering structure across Investments, Consortia, Instant Payments, Pensions, and Insurance, managing approximately 50 professionals. Focused on building technical excellence, coaching teams, and fostering a high-performance quality culture aligned with business goals. Key responsibilities and contributions:
- Managed multiple QE teams, supporting their technical and behavioral growth through continuous feedback and close mentoring.
- Collaborated with other QE leaders to define and evolve standards, guidelines, and best practices for - quality engineering.
- Worked cross-functionally with Engineering, Product Management, Design, and Agile Coaching to ensure strategic alignment and effective execution.
- Oversaw team capacity and performance, optimizing resource allocation and maximizing delivery impact. Key achievements:
- Increased automated test coverage by 600% in the Investments structure.
- Trained 90% of the team in test automation.
- Established a structured test management and automation process in the Insurance domain.
- Introduced performance metrics and visibility into planning within the Instant Payments structure.
Unochapecó - Universidade Comunitária da Região de ChapecóSpecial Teacher - Postgraduate Program
Jan. 2022 - Dec. 2024Chapecó, Santa Catarina, BrazilDelivered the course High-Performance Team Management and Leadership, focusing on the development of leadership skills for engineering professionals, with a practical approach grounded in real-world tech management. Highlights:
- Practical content based on real-life experience leading engineering teams and agile transformations.
- Emphasis on people development, psychological safety, performance metrics, and collaborative culture.
- Encouraged critical thinking about leadership roles in building autonomous, high-performing teams.
SicrediAgile Coach
Jan. 2021 - Jan. 2022Porto Alegre, Rio Grande do Sul, BrazilServed as an Agile Coach supporting development teams in adopting agile practices, with a focus on flow management, collaboration, and customer-centric product delivery. Combined technical coaching with people development and product strategy alignment. Key responsibilities and contributions:
- Facilitated the implementation of Kanban Method, enabling pull-based flow management and continuous improvement through metrics like Lead Time, Cycle Time, and Throughput.
- Supported Product Owners in applying product discovery techniques and customer-centric strategies, collaborating with UX and Data professionals.
- Provided coaching and facilitation in key agile ceremonies such as Replenishment Meetings, Delivery Reviews, and Retrospectives.
- Restructured the team for pull-based work, using data to guide decision-making and improve delivery flow. Key achievements:
- Enabled key Open Banking deliveries with greater predictability and flow efficiency.
- Promoted professional growth and internal promotions through technical and behavioral development.
- Strengthened a culture of continuous improvement and cross-functional collaboration across Product, Design, Engineering, and Data.
UNICRED DO BRASILAgile Coach
Mar. 2020 - Jan. 2021Porto Alegre, Rio Grande do Sul, BrazilWorked as an Agile Practitioner supporting development teams in evolving agile practices and adopting the Kanban Method, with a strong focus on flow management, visibility, and cross-team collaboration. Key responsibilities and contributions:
- Facilitated agile ceremonies including Delivery Planning, Replenishment Meetings, and Retrospectives, ensuring continuous improvement and team alignment.
- Implemented a flow management model with WIP limits, improving visibility of deliverables and next steps.
- Introduced and collected initial workflow metrics, fostering data-informed discussions and team maturity.
- Collaborated with managers to identify project dependencies and strategic links, enabling better decision-making.
- Supported the agile team in the development and growth of professionals, reinforcing a culture of continuous learning. Key achievements:
- Evolved the team’s use of Kanban and improved flow maturity.
- Contributed to the delivery of PIX, increasing visibility and predictability.
- Strengthened a collaborative and growth-oriented environment.
UNICRED DO BRASILScrum Master
Nov. 2019 - Aug. 2020Porto Alegre, Rio Grande do Sul, BrazilWorked as a Scrum Master fostering a collaborative and value-driven environment, facilitating agile practices and supporting the team throughout the development lifecycle. Key responsibilities and contributions:
- Facilitated agile ceremonies such as Planning, Review, Backlog Refinement, and Retrospectives, driving alignment and continuous improvement.
- Supported the Product Owner in backlog prioritization and clarity of demands, ensuring the team focused on high-impact deliveries.
- Helped the development team remove blockers, clarify requirements, and organize the workflow.
- Collaborated with managers and stakeholders to define and maintain schedules and planning, increasing transparency and predictability.
- Participated in the early stages of product and solution design, aligning business strategy with delivery. Key achievements:
- Led the reorganization of a development team with chronic delivery delays and over 5 years of accumulated technical debt, implementing a new working model with clearer priorities and structured delivery.
- Improved team engagement and delivery consistency, refocusing on product goals.
- Strengthened collaboration between tech, product, and leadership teams, enhancing alignment and visibility.
Resource IT SolutionsScrum Master
Aug. 2019 - Nov. 2019Porto Alegre, Rio Grande do Sul, BrazilWorked as a Scrum Master in a Digital Transformation context, supporting development teams in adopting agile practices, fostering collaboration, and ensuring delivery alignment with business objectives. Key responsibilities and contributions:
- Facilitated agile ceremonies such as Planning, Review, Backlog Refinement, and Retrospectives, creating rhythm and structure in delivery cycles.
- Supported development teams in removing blockers, clarifying requests, and improving flow efficiency.
- Actively participated in the ideation and design of digital products and solutions, ensuring alignment between business needs and delivery.
- Collaborated closely with stakeholders and cross-functional teams to enhance agility and delivery outcomes.
KamiQXEnterprise Agile Coach
Jul. 2019 - Jan. 2021BrazilWorked as an consultant delivering agile services to mid-sized and large companies, focusing on agile transformation, leadership development, and continuous improvement of processes and product delivery. Key responsibilities and contributions:
- Led an Agile Center of Excellence (CoE) to drive innovation, efficiency, and strategic alignment in agile adoption.
- Mentored Agilists, Scrum Masters, and Agile Coaches, supporting agile maturity and scalable practices across organizations.
- Coached Product Owners in agile product development, facilitating Design Thinking, Inception, and Backlog Building workshops to enable value-driven delivery.
- Conducted organizational and team assessments, and delivered trainings in Agile Scaling, BDD, Kanban, and Product Ownership, expanding agile knowledge and reinforcing internal capability.
- Implemented development and flow management processes for a white-label mobile app, building the backlog, setting priorities, and aligning deliveries with strategic goals. Key achievements:
- Improved adoption and effectiveness of agile practices at both team and organizational levels.
- Enabled leadership and teams to make more agile, value-oriented decisions.
- Delivered clarity and alignment in product delivery through structured flow and prioritization.
CWI SoftwareScrum Master
Jun. 2018 - Aug. 2019Porto Alegre, Rio Grande do Sul, BrazilWorked as Scrum Master on a Digital Transformation project in the State Court of Justice of Rio Grande do Su, supporting the team in adopting agile practices and improving delivery flow, alignment, and collaboration. Key responsibilities and contributions:
- Facilitated core agile ceremonies including Planning, Review, Refinement, and Retrospectives, contributing to structure and delivery cadence.
- Supported the team in removing blockers and impediments, improving productivity and delivery efficiency.
- Participated in the design and planning of digital solutions, ensuring clarity and alignment with delivery goals.
- Helped establish a collaborative, improvement-focused environment within a traditional and complex organizational context. Key achievements:
- Strengthened collaboration between technical teams and business stakeholders.
- Improved team productivity and delivery predictability.
- Embedded agile practices in a high-structure public environment.
CWI SoftwareSenior Software Test Analyst
Apr. 2017 - Jul. 2019Porto Alegre, Rio Grande do Sul, BrazilWorked as a technical lead in testing for the State Court of Justice of Rio Grande do Sul, leading the planning, execution, and evolution of the test strategy in a digital transformation context. Key responsibilities and contributions:
- Led the test team, ensuring high-quality deliveries throughout development sprints and release cycles.
- Planned and executed functional, regression, load, and stress tests, strengthening system reliability.
- Implemented and maintained automated test pipelines, managing version control and scope for better structure and efficiency.
- Worked closely with developers to ensure proper coverage and alignment with delivered features.
- Used tools like IntelliJ, Cucumber, Gherkin, Oracle SQL Developer, SVN, Jenkins, Enterprise Architect, and Redmine to support testing and project management processes. Key achievements:
- Improved testing efficiency and predictability.
- Reduced production issues and expanded test automation coverage.
- Fostered stronger collaboration between QA and development teams, enhancing overall product quality.
NeoGridSoftware Test Analyst
Jan. 2016 - Apr. 2017Porto Alegre, Rio Grande do Sul, BrazilWorked on the analysis, specification, and execution of functional, regression, and performance tests, ensuring system quality and reliability across delivery cycles. Key responsibilities and contributions:
- Specified tests using acceptance criteria and Example-Based Specification, ensuring clarity and alignment with business expectations.
- Designed and executed functional, regression, load, stress, and performance tests, improving the overall reliability of the systems.
- Collaborated with development teams to ensure traceability and prevent defects early in the process.
- Utilized tools like SQL Server, Git, Eclipse, Selenium WebDriver, JMeter, Jira, Hadoop, Solr, and Bamboo to optimize test automation and project tracking. Key achievements:
- Increased test coverage and production stability.
- Improved efficiency in defect detection and test execution.
- Strengthened collaboration between QA and development for value-focused delivery.
O Tapioca | Jornalismo no Mercado de TISoftware Quality and Testing Publisher
Apr. 2015 - Dec. 2015Fortaleza, Ceará, BrazilCreated, edited, and managed technical content focused on software testing, QA, and DevQA, helping spread best practices and strengthen the quality engineering community. Key responsibilities and contributions:
- Analyzed and managed technical content related to technology, development, and software quality, ensuring up-to-date and relevant information.
- Authored technical articles and educational materials on testing strategies, automation, and modern QA practices.
- Used WordPress, HTML5, and CSS to enhance content accessibility, structure, and visual presentation.
- Helped position the platform as a trusted source for professionals seeking knowledge in software quality and engineering. Key achievements:
- Increased visibility and impact of QA-related technical content.
- Promoted knowledge sharing and best practices within the testing community.
- Contributed to the growth of a collaborative and technically informed audience.
Instituto AtlânticoSoftware Test Analyst
Sep. 2014 - May. 2015Fortaleza, Ceará, BrazilWorked on projects for Prefeitura de Sorocaba, Padtec, and Prismam, performing test analysis, specification, and execution with a focus on automation, data validation, and functional coverage. Key responsibilities and contributions:
- Developed test plans, cases, and scenarios based on acceptance criteria, ensuring requirement traceability and functional coverage.
- Executed functional and regression testing to ensure product stability and delivery confidence.
- Automated test processes to improve data collection and validation, and created quality control reports to track and monitor results.
- Utilized tools such as SQL Server, Selenium WebDriver, JBehave, Cucumber, Jira, XMind, SVN, and TeamCity to streamline test execution and project management. Key achievements:
- Increased speed and reliability of testing processes.
- Enhanced accuracy in data-driven validation.
- Improved delivery confidence through structured quality control and traceability.
Companhia de Água e Esgoto do Ceará - CageceSoftware Test Analyst
Aug. 2014 - Sep. 2014Fortaleza, Ceará, BrazilWorked on software quality assurance for public sector systems, focusing on test planning, manual testing, and supporting maintenance cycles to ensure stability and compliance with business requirements. Key responsibilities and contributions:
- Created and validated test plans and cases, ensuring alignment with functional requirements and quality standards.
- Monitored maintenance requests, identifying system failures and supporting the implementation of improvements.
- Specified and executed manual tests focused on functional coverage and regression prevention.
- Used tools such as SQL Server, Selenium Grid, JUnit, Mantis, TestLink, and SVN to manage testing processes, version control, and defect tracking. Key achievements:
- Improved bug detection and reduced delivery rework.
- Contributed to the ongoing maintenance and evolution of critical systems.
- Optimized testing efficiency in a high-demand operational environment.
LSBD - UFCSoftware Test Analyst
May. 2014 - Aug. 2014Fortaleza, Ceará, BrazilWorked on the LDiag project for Lenovo, performing quality assurance tasks in a research environment focused on hardware/software integration and embedded systems testing. Key responsibilities and contributions:
- Analyzed, created, and validated test plans and cases, ensuring compliance with quality standards and functional requirements.
- Set up and maintained test environments for both hardware and software components to ensure test accuracy and reproducibility.
- Executed functional and regression tests, supporting the detection and resolution of software defects.
- Collected and monitored quality metrics and reports, improving test coverage and process control. Key achievements:
- Enhanced reliability of embedded software through rigorous testing.
- Stabilized test cycles in complex hardware/software configurations.
- Improved traceability and quality monitoring in a research-driven environment.
SynapsisSoftware Test Analyst
Sep. 2013 - May. 2014Fortaleza, Ceará, BrazilWorked on the Banco do Nordeste project, supporting test planning, execution, and automation in a highly regulated financial environment, with a strong focus on requirement coverage and delivery accuracy. Key responsibilities and contributions:
- Planned, created, and reviewed test cases and scenarios to ensure full coverage and alignment with acceptance criteria.
- Executed functional and acceptance tests, specifying manual and automated scripts to improve test efficiency and consistency.
- Tracked testing metrics and performed requirement verification and validation to ensure alignment with project expectations.
- Used tools such as IBM Rational, SQL Server, Git, Jira, and TeamCity to support test execution and project tracking. Key achievements:
- Optimized test processes and enhanced requirement traceability.
- Reduced defects through improved test coverage and automation.
- Delivered consistent support in a complex and highly regulated banking environment.
Grupo Casa MagalhãesJunior Software Test Analyst
Dec. 2012 - Sep. 2013Fortaleza, Ceará, BrazilWorked on the SysPDV Web project, where I defined and executed structured software testing processes, contributing to improved quality, usability, and clarity in software deliveries. Key responsibilities and contributions:
- Defined and managed the testing and quality assurance process, including planning and monitoring of test cycles, cases, and functional specifications.
- Reviewed and corrected requirements and test documentation, improving clarity and consistency across teams.
- Executed functional, regression, and integration tests, evaluating product quality, usability, and acceptance standards.
- Performed defect triage and improvement analysis, producing detailed quantitative and qualitative reports to inform product decision-making. Key achievements:
- Established a structured QA process early in the product’s development lifecycle.
- Improved cross-functional collaboration through better documentation and visibility.
- Delivered valuable insights that helped shape product quality and evolution.
MihQueiróz.comWeb Designer Development
Sep. 2011 - Dec. 2012Fortaleza, Ceará, BrazilWorked as an providing custom digital and graphic solutions, combining visual design, web development, and user experience for businesses and professionals across various industries. Key responsibilities and contributions:
- Designed and built user interfaces for commercial websites, institutional platforms, and e-commerce systems, with a focus on usability and visual identity.
- Developed web and desktop applications, enhancing clients' digital presence and user interaction.
- Created and maintained online newsletters, as well as print materials including business cards, event invitations, and other branded content.
- Edited and laid out periodicals such as books, newspapers, and magazines, delivering comprehensive visual communication packages. Key achievements:
- Helped clients increase digital visibility and strengthen brand credibility.
- Delivered tailored solutions combining aesthetics, usability, and clear messaging.
- Built a multidisciplinary portfolio bridging digital design and traditional publishing.
CTZ Consultaria & InformáticaWeb Design Development
Sep. 2009 - Aug. 2011Porto Alegre, Rio Grande do Sul, BrazilWorked on the FEPAM project (Fundação de Proteção Ambiental), developing digital solutions focused on design, implementation, and maintenance of institutional web platforms. Key responsibilities and contributions:
- Created web system layouts, ensuring a balance between design, accessibility, and usability.
- Implemented and maintained websites, microsites, and portals, enhancing institutional online presence and public communication.
- Designed complementary visual materials to enrich digital content and strengthen brand identity. Key achievements:
- Improved digital experience and brand perception for public-facing platforms.
- Elevated the visual communication quality of FEPAM’s digital assets.
- Effectively integrated design and development in a public sector environment.
OrthoMundiWeb Master
Oct. 2008 - Sep. 2009Porto Alegre, Rio Grande do Sul, BrazilWorked on website development and maintenance, enhancing both the visual appeal and functionality of the company’s digital platforms. Key responsibilities and contributions:
- Developed and maintained visual and graphic components for web pages.
- Ensured proper functionality and aesthetics of institutional websites.
- Supported the communication team in improving the company’s online brand presence. Key achievements:
- Improved visual quality and user experience of corporate websites.
- Helped optimize brand communication in digital channels.
- Contributed to the development of web standards within the organization.
DK Design & ConsultoriaWeb Design Development
Apr. 2008 - Aug. 2011Porto Alegre, Rio Grande do Sul, BrazilWorked on digital visual solutions combining graphic design, web development, and electronic publishing to enhance brand communication and project presentation quality. Key responsibilities and contributions:
- Designed website layouts and visual assets for both print and digital media, focusing on visual identity and clarity.
- Performed electronic publishing and image editing, elevating the visual standard of project deliverables.
- Supported customization of graphical elements to improve clients' digital presence and brand expression. Key achievements:
- Delivered visually consistent and high-quality projects aligned with client needs.
- Enhanced brand representation across multiple channels.
- Contributed to increased digital visibility for clients in various industries.
SOS Educação ProfissionalEducational Instructor
Apr. 2007 - Apr. 2008Fortaleza, Ceará, BrazilDelivered technical and professional training courses in IT, digital design, and employability, equipping students with essential skills for the job market. Key responsibilities and contributions:
- Taught computing classes for Windows and Linux (Mandriva and Ubuntu) environments.
- Delivered graphic design training using Photoshop (CS–CS3), CorelDraw (11–X4), and InDesign (CS–CS3).
- Provided Web Design instruction with Fireworks, Flash, and Dreamweaver, guiding students in website development and publication.
- Collaborated on the creation of professional content for Secretarial and Employability courses and developed materials for career and skills development. Key achievements:
- Trained students in technical and digital skills aligned with job market demands.
- Enhanced course offerings with practical, market-oriented learning content.
- Contributed to expanding access to quality technical education.
SOS Educação ProfissionalComputer Laboratory Monitor
Jan. 2007 - Apr. 2007Fortaleza, Ceará, BrazilSupported computer literacy classes by assisting students of all ages — including youth and senior learners — helping them overcome challenges in learning digital tools and navigating technology. Key responsibilities and contributions:
- Provided individual support to students during computer classes, promoting confidence and understanding in using basic software and systems.
- Assisted instructors during hands-on sessions and classroom activities, facilitating a smooth and engaging learning experience.
- Encouraged digital independence and skills development across diverse student groups. Key achievements:
- Contributed to digital inclusion and foundational tech skills development.
- Increased student engagement through patient and tailored support.
- Helped maintain a collaborative and inclusive learning environment.
R MontageWeb Design
Dec. 2006 - Apr. 2008Fortaleza, Ceará, BrazilDeveloped and maintained the company’s institutional website, enhancing its digital presence and communication with clients. Key responsibilities and contributions:
- Designed, implemented, and maintained the corporate website, improving online visibility and user experience.
- Built page structure and layout using HTML, CSS, and PHP, with support from Dreamweaver.
- Ensured visual consistency and alignment with the company’s communication goals. Key achievements:
- Launched and sustained a functional digital channel for client interaction.
- Strengthened brand identity in the online space.
- Gained foundational experience in web development and digital design.
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