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Work Background
Western Carolina Medical SocietyCoordinator
Oct. 2022 - Sep. 2023WCMS is a local non-profit organization that offers five charitable programs and advocates for healthy communities, increases access to healthcare, fights health inequities, and promotes wellness in Western North Carolina. My position there served as an administrator for appointments between interpreters and providers. I was also involved in several projects within the company. I worked remotely and used several platforms to maintain communication with my teammates. My daily tasks included: -Communication with vendors and interpreters for scheduling purposes and staff; onboarding -Spreadsheet, data entry, and online scheduling management -Inbound and outbound call completion; escalations -Multi-tasking skills; project management -Translations
MinihuskiesUser Experience Designer
Aug. 2019Minihuskies, a locally owned network of hobby breeders, enlisted my services through Bree Normandin to enhance various aspects of their operation, including customer service, marketing, and overall customer interactions. With a substantial fan base exceeding 43,000, the company tasked me with overseeing their social media presence and revamping their website to instill greater confidence among consumers. In my role as a UX Designer, I have implemented the following improvements: -Revamping the website for a more professional and polished appearance
-Enhancing the customer experience to streamline the purchasing process
-Advocating for transparency and authenticity in their social media communication
-Implementing organization and tracking mechanisms for customer information
-Creating automated responses to improve overall customer service and efficiency
New Morning Rentals Creative Director
Apr. 2019United StatesNew Morning Rentals started out as a short-term rental company with one unit and is now evolving into a local campground with nightly rentals. Currently, I serve as Creative Director as well as Operations Manager. I manage cleaning and maintenance staff. To date, I have designed two buildings from scratch, staged the interiors, obtained and incorporated guest feedback into our company strategies and spearheaded multiple company projects involving obtaining zoning permission and adhering to local building codes. My daily tasks include: -Employee supervision and quality inspection -Scheduling, payroll, bookkeeping -Training material implementation and design -Unit staging & floor plan design -Communication with guests and staff -Website creation, marketing, content creation, and social media management -Construction oversight -Property management -Customer service
Mission HealthMedical Interpreter
Feb. 2017 - Oct. 2019United StatesAs a medical interpreter for Mission Hospital, I interpreted for many high-stress situations, such as the ED, Labor and Delivery, as well as outpatient clinics owned by Mission Health. Specifically, my position involved being the sole on call interpreter for two campuses during the weekend.
Mountain Area Community Services, Inc.Qualified Professional
Jun. 2015United StatesMACS serves as a provider of periodic and regular services to the families of the developmentally challenged across Western North Carolina. I have worked for MACS since June of 2015 as a Direct Service Provider and now serve as a Qualified Professional. My daily responsibilities include: -Person-centered, in-home services provider (Social Service field) -Medicaid-compliant data Entry and medication administration -Crisis plan development, therapeutic mentoring & goal development
First Citizens Bank and Trust Company, Inc.Bilingual Customer Service Representative
Oct. 2014 - Jun. 2015-Completing sales calls and upselling
-Serving in a bilingual capacity as a bank teller
-Cash handling
Guthy|RenkerBilingual Customer Service Representative
Feb. 2014 - Oct. 2014-Team collaboration to create, edit, and record employee training modules
-Handling escalated customer service calls in a supervisory manner
-Data entry and agent training
-Use of Storyline and Presenter Media to create modules -Translation & voice recordings
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