Regions BankVice President, Branch Manager
Jan. 2020 - Jul. 202196th & Keystone•Ensures a consistent optimal customer experience at assigned branch. Greeting customers and processing transactions to ensure customers bank when, where, and how they want
•Conducts outside sales efforts commensurate with market opportunity to generate new business clients, while also maintaining and expanding existing consumer and business banking relationships
•Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier •Leads small to moderate sized branch team responsible for impacting new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions
•Coaches and develops branch associates through execution of iConnect - the Region's Sales, Service and Coaching process, with some guidance from assigned mentor, senior level managers, and internal support partners
•Oversees all business transactions and practices within span of control, ensuring compliance with all regulations, bank policies, procedures, and internal audit requirements
•Resolves escalated customer and associate issues and provides counseling to associates as needed with some guidance and direction from senior leadership and Human Resources
•Manages recruiting and selection process for assigned branch
• Maintains relationships with Line of Business partners who assist customers when more complex financial needs are discovered
- Train and develop Regions 's future Branch Managers, through coaching and development.
- Through Intrapreneurship, reaching across the aisle with our 360 partners to further our relationships with commercial clients, private wealth, mortgage, and beyond.
-Pursue New Households through prospecting new leads (consumer/business) using our Next Step program to promote Financial Wellness.