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Work Background
Bodhi Construction & Consulting Services LLCExecutive Assistant
Jan. 2022United States
So Flo Liquid Solutions LLCExecutive Assistant
Jan. 2022United States
Pacific Heating & Cooling (Pacific Air Systems)Install Coordinator
Jul. 2017 - Jan. 2022Lakewood, Washington
Mountain Mist - Richardson Bottling CoCustomer Service Accounts Rec & Graphic Design
Jun. 2007 - Apr. 2017Puyallup, WAProvide ongoing phone support in a non automated call center - Process orders, prepare and reply to e-mail correspondence, process document requests and resolve various customer concern and/or requests to ensure satisfaction and account retention. Requires detailed knowledge and understanding of commonly-used concepts, industry practices and procedures, and various terms & conditions of service, sales, accounting and other affiliated departments. Relies on application of this knowledge, training and pre-established guidelines to perform the functions of the job and worked under limited immediate supervision. Created, developed and implemented the User Manual and Training program. Designed several marketing flyers and promoted personal labels. Monitored several major accounts for the company and maintaining their several sub accounts and customers. Due to my extensive knowledge of company protocols, procedures and policies, I was able to handle majority of escalated calls internally and externally for customer satisfaction.
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