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Work Background
LPL FinancialVP - Technical Program Management, Enterprise Data
Sep. 2021• Led workstreams of transformation of Data Technology org to update entire data ingestion and processing process to modernize and reduce running costs. This included updated data quality and efficiency as well as additional features for the downstream systems
• Led multiple improvement projects for the Direct Business data processes, resolving critical regulatory issues
• Identified areas of efficiency, saving the organization $500k annually through optimizations of tooling, processes, and resources
• Led the Agile Transformation Leadership Group (CoE), contributing to increased output of features and outcomes across the organization while managing direct reports
EffectualLead Sr Technical Project Manager / Agile Coach - Professional Services
Apr. 2021 - Sep. 2021Charlotte, North Carolina, United States• Managed client programs with cloud-native architecture and dev worth $10M+
• Delivered a new mobile app for two brands and two operating systems, uniting regional apps into a single global app, which reduced technical debt and overhead, while increasing revenue and customer satisfaction through an improved user experience
• Led Agile transformation practices throughout the Professional Services practice, including Agile coaching at individual level (training other PMs, engineers. clients), all the way up to enterprise level
• Trusted advisor for Product Managers/Owners and Scrum masters with client and internal teams
325 ConsultingFounder
Jan. 2021Charlotte MetroConsulting beyond the slide deck! 325 Consulting works with the leads of businesses to help them drive outcomes in marketplace. We are a group of long-time experienced leaders in the industry. We do not believe a 1-year MBA grad should be telling a CEO where they went wrong and as such, we do not hire junior staff. Our team has done it, repeatedly and draws on that direct experience to enhance your business. Our offerings include executive coaching, discovery and business evaluation, think tank and strategy consulting, and bespoke technology delivery and tiger teams. We are a small group with low overhead and experienced in bleeding edge methodology and technology such as AI and Machine Learning, and utilize on-shore resources combined with these technologies to drive much higher quality results than off-shoring at similar cost.
Slalom BuildArchitect - Technical Project Manager / Agile Coach
Mar. 2020 - Apr. 2021Charlotte, North Carolina Area• Led a multi-team project with a South Korean electronics and consulting company, educating teams on Agile methods through classroom sessions and joint product development. Focused on Agile development, cloud-modern architecture, multi-tenant systems, and SaaS, resulting in improved project delivery and team collaboration. Read about this landmark project - https://www.slalombuild.com/our-work/lg-cns
• Managed a multi-team project with a large global skincare company to modernize their payment system, providing enterprise-level Agile coaching and implementing scaled agile methods, which enhanced system efficiency and team productivity
• Directed a multi-team project with a large mortgage company to modernize legacy monolith proprietary systems using cloud-modern microservice-based software, providing team and pod level Agile coaching, which resulted in streamlined processes and improved software performance
Slalom BuildConsultant - Technical Project Manager
Mar. 2019 - Mar. 2020Greater Seattle Area
CDK GlobalTechnical Program Manager - Professional Services
Oct. 2016 - Mar. 2019Seattle, WA• Managed and deployed a new dealer website program for Ford Motor Company US dealership network, enhancing online customer engagement and streamlining dealership operations
• Led the Incentives Development Team Program for General Motors, delivering projects and enhancements with complex mathematical logic, resulting in improved incentive accuracy and dealer satisfaction
MicrosoftTechnical Project Manager (Windows and Devices Group)
Sep. 2012 - Oct. 2016Redmond, WA• Managed projects to build, deploy, and maintain automated remote testing environments for software testing on prototype hardware during development of Windows Phone program
• Built lasting relationships with external clients and 3rd party hardware vendors by consistently delivering projects on time and within budget, which led to a successful partnership with a prototype hardware manufacturer
T-MobileSpecialized Engineering Lead
Mar. 2010 - Sep. 2012Allentown, Pennsylvania and Albuquerque, New Mexico· Worked with the Network Ops Center and Switching centers to resolve cellular service and software issues that were deemed otherwise “unsolvable” from Tier 4 consumer support. · Partnered with engineering and content development teams to build out the company knowledge database to enable customer self-service in the future.
· Worked with cross-functional teams a project team member, contributed to many projects to facilitate better practices/processes for issues switching centers and network operations centers within the company · Partnered with OEMs for network performance related issues and software bug investigation and resolution
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