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Work Background
Spence DiamondsDiamond consultant
Apr. 2023 - Oct. 2024Vancouver, British Columbia, CanadaAccomplishment highlight Deliver Joyful and top quality customer experience in a luxury retail environment. Successfully managing a consistent sales pipeline while handling service related escalation. Bringing transparent educations to the masses and tailor the style to every budget.
Moe's Home CollectionE-commerce Account Manager
Oct. 2020 - Apr. 2022Vancouver, British Columbia, CanadaAccomplishment highlight Moe’s home collections is one of the most recognized brands amongst industry giants selling to West Elm, Restoration Hardware, All modern and Wayfair, with well over 20,000 SKUs. My role was managing KPIs sell throughs and RTV rates to provide valued feedback for sales and trend forecasts. With quarterly travels to our High Point North Carolina and Las Vegas showrooms to present our latest designs and continue to boost sales with our core collections and hero products to achieve high customer conversion and retention rate.
Libratel Inc.Regional Account Manager
Jan. 2018 - Jan. 2020Vancouver, British Columbia, CanadaLibratel is a Canadian cellular accessories manufacturer and distributor to Telus, Koodo, Rogers, Fido corporate stores and dealer stores across Canada. Maintaining client relationship, optimizing KPIs, keep up with purchase orders, product launches and monitor shipment to ensure smooth client experience. This includes learning new product specs and occasionally coordinates events i.e. trade shows, in store demonstrations to train sale staff in effective sales pitch.
Sunray naturalsOperations Supervisor
Jan. 2017 - Jan. 2018Vancouver, British Columbia, CanadaOversee all operation from order placement, packaging, QA and shipping on a 100% eCommerce platform Canada wide.
Vestis Fashion Group Inc. Sales Specialist
Jan. 2016 - Jan. 2017Vancouver, British Columbia, CanadaBlubird under the Vestis Group is the younger sister of Maxmara and Weekend. Most of the brands are heavily influenced by Italian fashion but also includes other designers such as APM Monaco, Missoni, Red Valentino and Canada Goose. Through blubird I expanded my fashion vocabulary and being multi lingual I was very successful in establish a regular clientele
Romeo & Juliet clothing boutiqueStore Manager
Jan. 2013 - Jan. 2017Vancouver, British Columbia, CanadaThis beautiful Boutique was home to 8-12 fashion brands from LA, Italy and Canada with a focus in dresses and denim. I was able to lend my years of experience in retail to this gem. Successfully managing daily operations of the shop organizing over 5 million dollars’ worth of clothing, jewellery and merchandising the showroom and windows. I provided valued feedback in purchase trends and assisted with buying decisions. Once the business was established, I assisted in training new staff and aided in it’s transition into a hybrid ecommerce and physical retail business.
LacosteSales associate / Merchandising Specialist
Jan. 2012 - Jan. 2014Vancouver, British Columbia, CanadaStarted from sales associate promoted quickly to keyholder I was involved in many important operational tasks early on and was in charge of daily operation of the store - maintaining great customer relationships, and sales targets. I was quickly noticed for my eye for details and was trained to merchandise two of the Vancouver locations from window displays to showroom presentation. The experience at Lacoste helped me understand the business aspect of retail and marketing. I've built a strong clientele in particular the Mandarin speaking community by educating consumer about the brand.
World Financial GroupMarketing Director
Jan. 2008 - Jan. 2021Vancouver, Canada AreaWorld Financial Group As a business, we are the organization that provides a powerful distribution system for our product partners such as TD, Bank of Montreal BMO, Franklin Templeton, Industrial Alliance etc. Our business is made up of passionate and driven individuals that delivers professional strategy that are traditionally only available to the affluent to a mainstream clientele.
World Financial GroupMutual Fund Representative
Jan. 2008 - Jan. 2011
World Financial GroupInsurance Agent
Jan. 2008 - Jan. 2011
Walk With RonsonsSales Associate Key Holder
Jan. 2006 - Jan. 2011Vancouver, British Columbia, CanadaAccomplishments highlights
During my 4 years, I was able to cultivated a positive and efficient work environment promoted from sales associate to keyholder in six months and achieved over a million dollars sales revenue in under five years
Kai Jie English Language SchoolExcutive head of marketing
Jan. 2003 - Jan. 2006Taiwan-Overseeing marketing operations and distributions
-Controlling visibility to our preferred market
-Creating promotional events
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