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Work Background
Montgomery County Hospital DistrictEmergency Medical Dispatcher
Jun. 2020 - Jul. 2025Conroe, Texas, United StatesAlarm Medic II / Communications Training Officer Montgomery County Hospital District – Montgomery County, TX | 2020–Present - Coordinated 911 calls and provided real-time patient triage, including CPR and basic life support instructions. - Managed system-wide coverage for 30+ Mobile Intensive Care Units across 1,000+ square miles, ensuring optimized emergency response. - Facilitated transfer of patients and coordination of care with hospitals, EMS crews, and field providers. - Trained and mentored new hires, focusing on multitasking and accuracy under pressure. - Maintained meticulous documentation, ensuring compliance with HIPAA, EMS protocols, and departmental standards.
American Medical ResponseEMT-I Medical Transfer Attendant
Jun. 2014 - Nov. 2014Houston, Texas Areaprovide patient care during transport to/from medical facility/home
Cypress Creek EMSIT Technician
Jan. 2011 - Jun. 2013
Cypress Creek EMSEmergency Medical/Fire Dispatcher
Mar. 2007 - Oct. 2019Spring, Tx.National Academies of Emergency Dispatch Advanced Medical Dispatcher Fire Dispatcher
Memorial Hermann Healthcare SystemQuality Manager
Dec. 2005 - Nov. 2006Memorial Hermann Hospital, Texas Medical Center
ConvergysQuality Support Manager
Jul. 2004 - Dec. 2005Houston, Texas AreaManage call quality for the Yahoo! Small Business technical support account
ConvergysTeam Leader
Jul. 2002 - Jul. 2004Houston, Texas AreaManage day to day operations of a 30+ team of Tier 1-3 Technical support representatives.
ConvergysTier 3 Support Technician
Dec. 2001 - Jul. 2002Houston, Texas AreaInbound technical phone support and research
ConvergysTeir 1 Support Technician
Jun. 2001 - Dec. 2001Houston TexasInbound technical phone support
Bailey ProductionsOwner - Freelance
Sep. 1997 - Aug. 2001Houston Texasvideo production, editing, voiceover
Clear Channel RadioPromotions Assistant
Jan. 1996 - Aug. 2001KHMX-FM MIX96.5 Houston TexasPart time Promotions Assistant Producer "80's Friday Night Live from Boogie Nights"
United States Marine CorpsE-4 Corporal
Dec. 1990 - Dec. 1994Camp Pendleton4621 - Audio/Visual Specialist assigned to TAVSC/MCB Camp Pendleton for OJT until Summer of 1992 1992 to 1994 assigned to S2/S3, 1st Surveillance Reconnaissance Intelligence Group (1stSRIG), 1st Marine Expeditionary Force, Fleet Marine Force Pacific Operation Restore Hope, Mogadisua Somalia 1992
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